Management Functions and Control Processes

Planning

Defining goals and objectives for an organization.

Organizing

Deciding which tasks need to be done.

Leading

Directing and motivating employees towards goals.

Controlling

Monitoring activities to ensure goal achievement.

Control System

Ensures attainment of organizational goals.

Managerial Control

Not synonymous with being overly controlling.

Control Process

Monitoring and adjusting actions to meet standards.

Identify the Standard

Establishing the goal to be achieved.

Measure Performance

Assessing if standards are being met.

Performance Reports

Documents like sales reports and audits.

Compare Actual vs. Standard

Determining acceptability of performance deviations.

Evaluate

Assessing performance against established standards.

Correct if Necessary

Making adjustments based on evaluations.

Continuous Process

Control must be ongoing, not one-time.

Employee Behavior Control

Monitoring and auditing employee performance.

Quality Control

Ensuring products meet quality standards.

Productivity

Measured as outputs divided by inputs.

Customer Satisfaction

Evaluated through surveys and feedback.

Financial Performance

Assessed via income statements and balance sheets.

Transformation Process

Converts inputs into finished goods.

Feedback Control

Corrects problems after they occur.

Concurrent Control

Corrects problems as they happen.

Feedforward Control

Anticipates and prevents potential problems.

Relay for Life Example

Illustrates application of control types in fundraising.