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Eva is perceived by her team members as having extraordinary leadership abilities. Her strong vision enables her team members to buy in. She has continually taken personal risks to protect her team. On several occasions, she has lobbied for innovative approaches with management and is often described as an individual who "goes against the flow." Eva is a(n) _______ leader.
charismatic
3 multiple choice options
Laissez-faire, management by exception, and idealized influence leader behaviors are part of which leadership model?
Full-range leadership model
3 multiple choice options
Hometown Appliance has been having issues with salesmen who are giving customers incorrect pricing or information or creating advertising to draw customers into the store only to tell them that the item is sold out. In order to resolve some of the ethical issues that the organization is having, what might be the best solution?
Start at the top of the command structure.
3 multiple choice options
What type of leadership focuses on the moral aspects of leadership?
Authentic leadership
3 multiple choice options
Trait theories of leadership assert that ________.
personal qualities and characteristics differentiate leaders from non-leaders
3 multiple choice options
According to the Ohio State studies, the extent to which a person's job relationships are characterized by mutual trust, respect for employees' ideas, and regard for their feelings is known as _________________.
consideration
3 multiple choice options
Sam carefully documents every promise or conversation with his supervisor and seldom takes management's word for anything. Sam is likely ________________.
low in trust propensity
3 multiple choice options
Debbie uses management by exception, watching her subordinates for deviations from the standards then taking corrective action. Debbie can be categorized as a(n) _______ leader.
transactional
3 multiple choice options
Throughout history, strong leaders have been described by their traits. Trait theories of leadership focus on personal qualities and characteristics. The search for personality, social, physical, or intellectual attributes that differentiate leaders from non-leaders goes back to the earliest stages of leadership research. Which of the following accurately describes the difference between a leader and a non-leader?
Leaders who like being around people and can assert themselves (extraverted), and who are disciplined and able to keep commitments they make (conscientious) have an apparent advantage when it comes to leadership, suggesting good leaders do have key traits in common.
3 multiple choice options
Attributes that make it impossible for a leader to make any difference in follower outcomes are referred to as __________.
neutralizers
3 multiple choice options
The ______________________of leadership suggests that it is more important to appear to be a leader than to actually be one.
attribution theory
3 multiple choice options
Justin is hostile to his employees. His employees have complained that he curses at them routinely and has even thrown books at them. Justin's leadership style may be classified as _______.
abusive supervision
3 multiple choice options
Leaders develop ingroup and outgroup relationships with their followers according to which theory of leadership?
Leader-member exchange (LMX) theory
3 multiple choice options
Studies on the behavioral theory of leadership have received mixed results because _____________.
follower preferences vary from one culture to another
3 multiple choice options
According to Fiedler's contingency model, effective group performance depends on the proper match between the leader's style and the degree to which the situation gives the leader control. Which of the following statements using Fiedler's model is CORRECT/TRUE? _______________.
Fiedler assumes an individual's leadership style is stable.
3 multiple choice options
Joshua controls all the pay rates, raises, and bonuses in your department. He is also able to assign you to an interesting work project and give you the most lucrative sales territory. Joshua has ________ power.
reward
3 multiple choice options
Self-serving behavior within an organization can be lessened by improving ___________.
accountability
3 multiple choice options
The power tactic that uses arguments supported with facts is called _____________.
rational persuasion
3 multiple choice options
Power based on position would be considered _______________ power.
formal
3 multiple choice options
Martin is a marketing rep who wants to qualify for a company trip to London. He is claiming that he has sold more products in the company than anyone else who works there, even though he has only sold three units in the last two months. He tries to tell his boss that he actually sold five units in the two months. What impression management technique is he using?
Martin is using the enhancement technique.
3 multiple choice options
Which of the following statements about political behavior is TRUE?
Many managers report that some use of political behavior is ethical as long as it doesn't directly harm anyone else.
3 multiple choice options
Rebecca is trying to influence her subordinates to support an organizational change. Of the following, which influence tactic would be most likely to be effective?
Inspirational appeals
3 multiple choice options
According to the general dependence postulate, the greater B's dependence on A, the more power A has over B. Therefore, ____________________.
if B has a scarce resource A wants, B has more power over A
3 multiple choice options
Of the following, which power tactic tends to be among the most effective?
Consultation
3 multiple choice options
Expert power is based on ________.
influence wielded as a result of expertise, special skill, or knowledge
3 multiple choice options
Political behavior within an organization may include all of the following EXCEPT ________________.
keeping salaries secret
3 multiple choice options
Activities that are NOT required as part of a person's formal role in the organization but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization are known as ________.
political behavior
3 multiple choice options
Which of the following is NOT TRUE about sexual harassment?
Sexual harassment is almost exclusively a phenomenon experienced by women being harassed by males.
3 multiple choice options
You are living at home with your parents and they are paying for your college education. Since you do not have a job or funds to pay for college, and you value an education, your parents __________.
have power over you, but just until you graduate and land a job with a good income
3 multiple choice options
One variable that might lessen the negative effects of power is _______________.
personality
3 multiple choice options
Which of the following organizational culture characteristics reflects the degree to which activities are organized around teams rather than individuals?
Collaboration orientation
In which of the following cultures would employees be expected to exhibit precision and analysis?
Detail orientation
Nordstrom employees know exactly what is expected of them. The company's core values are so widely held and shared that they provide great influence on all the employees. Nordstrom's culture is characterized as a(n) _______ culture.
Strong
An organization's dominant culture _________________________.
Focuses on the core values shared by members of the organization
Maria's company operates in a dynamic environment with an external focus. The culture is based on change. She and her coworkers value growth and the stimulation that comes from change. She and her coworkers also appreciate the autonomy they have on the job. Maria's culture is likely classified as a(n) ____________________.
Adhocracy
Which of the following is NOT a function of culture?
Culture dictates organizational structure and defines the appropriate management style to be used for various levels of employees
Perceptions about the organization and work environment that employees of that organization share are defined as the _______________.
Organizational climate
An organization's ECI is defined as its _____________________.
Ethical climate index
An accounting firm is likely to focus on which Ethical Climate Theory (ECT) category?
Law and code
Organizational climates that foster individual-level successes that help their organizations thrive in competitive industries would likely be classified as ___________________ under the Ethical Climate Theory (ECT)?
Instrumental
Which of the following statements about culture is FALSE?
A movement toward more centralized organizations makes culture more important than ever, and easier than it had been in the past
During which of the following does an individual attempt to anticipate the expectations of the organization?
Prearrival stage
Organizational culture is sustained by which of the following forces?
Selection
Which stage of socialization focuses on individual values and expectations?
Prearrival stage
The adaptation of employees to the culture within an organization is aided through the process of _______________.
Socialization
The local university's fraternity pledges are likely to go through which entry socialization option?
Divestiture
Stephanie has completed her six-month probationary period on the job. She is feeling very confident in her position and has gained the trust of her teammates. She has embraced the organizational culture and even recommended friends to apply. Which stage of the socialization process has Stephanie most recently completed?
Metamorphosis
Repetitive activities that reinforce the values of the organization are known as _________________.
Rituals
The presence or absence of individual offices within an organization would be considered an example of cultural ________________________.
Symbols
Which of the following is used as a common denominator to unite members of a given culture?
Language
Your company has monthly luncheons that start with a big company chant, and then everyone sits and eats together. What is this an example of?
Rituals
A positive organizational culture _____________________.
Rewards more than it punishes
In order to control ethical behavior without losing good employees, your company has just put in an anonymous tip line that employees can use to report unethical behavior without having to identify themselves and get in trouble. Which principle in creating a more ethical culture is the company using?
Provide protective mechanisms
You are setting up new policies that will provide employees with opportunities to discover what they do best and gain rewards as they do well. Which one of the following are you trying to develop?
Positive culture
You are an HR manager and you want to foster the enhancement of a spiritual organization. Which of the following would you say will differentiate spiritual organizations from their nonspiritual counterparts?
Benevolence, strong sense of purpose, trust and respect, and open-mindedness
The culture of the ABC Company values kindness toward others, honesty and openness. Employees are encouraged to engage in flexible thinking. While profits are important, the company's mission statement has placed an emphasis on social responsibility and encourages employees to engage in socially responsible initiatives within the community. What type of organizational culture describes the ABC Company?
Spiritual
National and organizational cultures may clash when it comes to ____________.
Ethics