Certified Implementation Specialist: Data Foundations

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CI.

Which Groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose two.)

B. Managed by Group

C. Support Group

Drag and drop the application service type to the best description.

- Dynamic CI Group

- Service Mapping (Connection Suggestion)

- Service Mapping (Top-down)

- Tag-Based

- Dynamic CI Group: Ideal for small application services that can be easily grouped using filters and CMDB queries.

- Service Mapping (Connection Suggestion): Ideal for custom-built applications and leverages application fingerprinting to generate service maps in a timely manner.

- Service Mapping (Top-down): Recommended for mission-critical applications services that require a precise approach using patterns.

- Tag-Based: Best fit to map cloud-native, container-based, or virtual machine environments

A new custom class is needed to reflect a new application being managed in the CMDB. Which roles are minimally needed to add this custom CI class?

D. sn_cmdb_admin and personalize_dictionary

What is the relationship between an application and a server?

D. Application>Runs on::Runs>Server

User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset.

What action does a Configuration Analyst take to achieve this in an automated way?

A. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI

A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor in ServiceNow.

What are the recommended practices for this specific activity? (Choose two.)

A. Add a new class under an appropriate parent class

C. Install or update the CMDB CI Class Models store application, and verify the class does not already exist

A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team is working to ensure that the Change Group field is populated for all managed CIs.

As a result, which base system field on the incident form will be automatically populated after selecting a CI?

C. Assignment group

A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications.

Which describes the relationship between the Application Server table ([cmdb_ci_app_server]) and the Application table ([cmdb_ci_appl])?

D. Many-to-many

A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class.

Which tab in the Attributes section is used?

C. Added

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically.

How does the Manager do this? (Choose two.)

C. Ensure that the business rule to update Asset fields on change on the CI table is active

D. Ensure that the business rule to update CI fields on change on the asset table is active

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.

Which field on an Incident form is automatically populated after a CI is selected that references an appropriate support group?

D. Assignment Group

A Configuration Management Process Owner is preparing solution options for presentation to the technical governance board for ingesting custom CIs to the CMDB. The solution needs to align with best practice, minimize the cost of future work (technical debt) and ensure compliance with future upgrades.

Which solutions accomplish this? (Choose two.)

B. Extending an existing CI class table to accommodate the custom CI class attributes

C. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable existing CI class accommodating any new attributes

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, for example the CI reference fields accessible from an Incident Form.

Where does the CMDB Administrator designate Principal Classes?

A. CI Class Manager

A Configuration Manager is managing a CI class in the CMDB. The identification rule(s) needs an update.

Where can the Configuration Manager view and configure the existing identification rule(s) for the class? (Choose two.)

A. CI Identifiers module

D. CI Class Manager

A CMDB Administrator wants to ensure that only relevant CIs from managed classes will be shown on Incident, Problem, and Change records.

Which checkbox needs to be checked in the CI Class Manager for the CMDB Administrator to achieve the requested result?

A. Principal Class

A Configuration Management team has decided to start taking advantage of the CMDB 360/Multisource CMDB functionality.

Which system property must be enabled?

A. glide.identification_engine.multisource_enabled

A CMDB Administrator is creating technical documentation for stakeholders, which includes a list of attributes, Identification and Reconciliation Engine (IRE) rules, and suggested relationships for several classes.

Which central location does the CMDB Administrator use to collect this information?

A. CI Class Manager

A CMDB Administrator wants to configure IRE rules for the CMDB. The CMDB Administrator opens CI Class Manager and sees the Health Inclusions Rules tab available under a CI Class.

How are these rules utilized by the IRE?

A. To narrow the scope of CIs included in the identification process

A Windows administration team wants a grouping of CIs using CMDB groups.

Which methods can be used? (Choose two.)

C. Saved queries

D. Encoded queries

A CMDB Administrator is managing group data from both the CI Class Manager and a Technical Service Offering for a specific class.

Cl Class Manager:

- Managed by Group = Enterprise IT Services

Technical Service Offering:

- Managed by Group = Windows Support

- Change Group = Change Management Team

What would be the Managed By Group for CIs from this class based on the configured values?

A. Windows Support

A Configuration Manager wants to manage manually maintained data attributes of CIs.

Which group values are automatically synchronized on CIs using Technology Management Offerings (Technical Service Offerings) and dynamic CI groups? (Choose two.)

A. Change group

C. Support group

A CMDB Administrator is tasked with managing the CMDB and needs to define a new CI class to track a new type of equipment that has not been seen before.

Which action adds a new CI class and ensures it integrates properly with the existing CMDB structure?

C. Create a new CI class directly in the CI Class Manager and configure the table inheritance to ensure it inherits from a relevant parent class

A Configuration Manager needs to restrict the number of classes available in a Configuration Item reference field on an incident form.

How does the Manager set Principal Classes?

A. By using the Principal Class check box on the CI Class Manager's 'Basic Info' tab for a Class

A CMDB Administrator aims to utilize CSDM life cycle field mappings to better align with CSDM best practices.

What is the next step to take after selecting the Enable Life Cycle Sync button?

A. Resolve any incomplete field mappings identified in the Discrepancy Report

A CMDB Administrator needs to set a CI Class as a Principal Class.

Which CI Class Manager tab would need to be accessed?

C. Class Info > Basic Info

A ServiceNow Administrator needs to create multiple new classes in the CMDB but wants to follow ServiceNow's best practices for naming CMDB tables to prevent technical debt.

Which is the starting prefix for all custom CMDB tables?

C. u_cmdb_ci

A Configuration Management team needs to prevent duplicate server records to avoid confusion among users. Server records are identified when they are processed via the Identification and Reconciliation Engine (IRE) using the configured identification rules.

Where would these rules be configured?

B. CMDB CI Class Manager

A CMDB Administrator notices that CIs do not have a support group.

How can the support group be automatically populated and maintained on the CI record?

A. Technology Management Service Offering (Technical Service Offering)

Using CI Class Manager, the Tomcat identification rule has the following criterion attributes configured:

• Class

• Install Directory

Which identifier entry configuration option must be checked to attempt a match using the Application identification rule if no match is found using the Tomcat identification rule?

A. Allow fallback to parent's rules

A CMDB CI Class Owner has been asked to change the icon for the UNIX Server class.

Which CI Class Manager tab can the owner use to change the icon for the class?

B. Basic Info

A Configuration Manager is reviewing the life cycle of CIs to ensure data accuracy, consistency, and relevance. The manager reviews the legacy status values and their equivalent CSDM life cycle stage and life cycle stage status values.

Where are these reviewed?

B. Life cycle mappings

An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes.

Which roles are needed to add or remove classes? (Choose two.)

A. personalize_dictionary

C. sn_cmdb_admin

An IT group has a requirement to upgrade all the Windows servers. There is a Dynamic CI Group containing all the Windows servers.

What happens to the Dynamic CI Group when it is referenced from the Configuration Item field on a Change form?

C. It displays all related CIs in the Affected CIs related list.

A CMDB Administrator is working in the CI Class Manager on the Basic Info tab.

How can the class be set as a Principal Class?

A. Check the Principal Class check box

A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery source categorizes the same CIs differently, leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with data accuracy and standardization.

What actions does the CMDB team take to resolve the issue? (Choose two.)

B. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification

D. Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources

A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows Server class.

Which CI Class Manager feature will help the CI Class Owner streamline this task?

A. Pinned Classes

The Change Management team in an organization wants to implement a Change across multiple CIs at the same time.

Which field on the Change Request form needs to be populated with a dynamic CI group?

A. Configuration Item

A CMDB Administrator needs to configure a new application identification rule that considers the potential for the same application installed more than once on the same server.

Which is the best choice of a criterion attribute?

D. Configuration File Path

The CMDB Administrator has set-up two Dynamic Reconcilliation Rules within the ServiceNow Production Instance. The 'Server' class has a Dynamic Reconciliation Rule of largest value for the RAM field. The 'Windows Server' class has a Dynamic Reconciliation Rule of most reported for the RAM field.

Given the above data in the Multisource CMDB, which value would be added to the CMDB for RAM for a 'Server' CI?

B. 8.192 MB

A CMDB Administrator needs to import external data into the CMDB. As the CMDB Administrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the Identification and Reconciliation API will not be bypassed.

What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

A. IntegrationHub ETL

A Configuration Manager has configured a multiple data sources which are all authorized to update the same class and the same set of class attributes in the CMDB.

What can the Configuration Manager do to control which data source should be authoritative source of truth for a specific class of set of class attributes?

A. Assign a priority to each data source in the reconciliation rules

Which CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules.

Which are available 'Dynamic Rule Types' within the 'Create Reconciliation Rule' wizard? (Choose two.)

B. Smallest Value

D. Most Reported

The following identification rule for a CI class has been defined:

Two new CI records are imported into the hardware class of the CMDB:

- CI1: The name of this CI record matches the name of an existing CI record in the CMDB.

- CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB.

Which is correct based on the identification rule and the imported CI records?

B. CI1 will be updated with matching record and CI2 will be inserted as new record.

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery.

During the discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux [cmdb_ci_linux_server] and Windows Server [cmdb_ci_win_server] classes, which reclassification operation occurred?

A. Class Upgrade

A Platform Data Owner wants to improve data quality with a few reconciliation rules across the five discovery sources that are being used. The Data Owner knows the best option is to include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the company currently does not have a license for ITOM Discovery that is required for CMDB 360/Multisource CMDB.

What can the Data Owner do in this case?

C. The IRE reconciliation rules can use discovery source regardless of CMDB 360 being enabled.

Which ServiceNow solution creates automatic relationships?

B. Discovery

The Apache Web Server Identification Rule is configured with the following Criterion attributes:

Class -

Configuration file -

Version -

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded Apache to a different version and reran discovery of the service.

What will happen in the CMDB?

D. A new Apache Web Server CI is created.

Configuration Management requires an accurate inventory of devices to be reflected in the CMDB.

Which are common use cases for using Agent Client Collector (ACC)? (Choose two.)

B. Devices that intermittently connect to the network

D. Devices in secure environments

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools.

What method ensures these attributes are accurately maintained for all CIs?

C. Use a scheduled data import to update the attributes from an external source

DRAG DROP -

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Drag and drop the design architecture to its management tool.

Some options may not apply.

Organization-built solution using transform maps

Import Sets

DRAG DROP -

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Drag and drop the design architecture to its management tool.

Some options may not apply.

Automated agent-based solution running patterns

Agent Client Collector

DRAG DROP -

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Drag and drop the design architecture to its management tool.

Some options may not apply.

Automated agentless solution running patterns

ServiceNow Discovery

DRAG DROP -

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Drag and drop the design architecture to its management tool.

Some options may not apply.

Third-party integrations from other vendors

DOES NOT APPLY

DRAG DROP -

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Drag and drop the design architecture to its management tool.

Some options may not apply.

Pre-built store integration solutions that require minimal customization

Service Graph Connector

When integrating data into the CMDB using import sets and transform maps, which type of script is added to ensure the data is processed through the IRE?

A. onBefore

The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:

Which are true? (Choose two.)

C. Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

D. Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb_ci_win_server] table.

A CMDB Administrator has installed a Service Graph Connector and customized a script transform.

What will happen on subsequent upgrades if the default definition of the script transform is updated?

A. A skipped change is created and no change is made the script transform definition.

A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server] when processed through the Identification and Reconciliation Engine (IRE).

Which process occurred?

D. Class Upgrade

DRAG DROP - Drag and drop the product to its description.

Agent Client Collector (ACC)

Provides real-time visibility into endpoint configurations, populating the CMDB with accurate and up-to-date information

DRAG DROP - Drag and drop the product to its description.

ServiceNow Discovery

Automatically identifies devices and applications in the network, populating the CMDB with accurate and up-to-date information

DRAG DROP - Drag and drop the product to its description.

Service Graph Connectors

Facilitates integration between ServiceNow and external systems to import and synchronize data

DRAG DROP - Drag and drop the product to its description.

Service Mapping

Complete topology of the services and shows how they are supported by underlying infrastructure and applications

An organization utilizes multiple data sources to update its CMDB, each assigned a different priority level. A high-priority data source is scheduled to update server records weekly. However, due to an integration issue, the high-priority data source stops updating the records.

Which configuration can be used to allow a lower-priority data source to update records after a specified period of inactivity from the higher-priority source?

A. Data Refresh Rules

A CMDB Administrator has imported data into the ServiceNow CMDB from a third-party source using a Service Graph Connector. The Administrator wants to review specific field to field mappings for the import.

Which feature will show that information?

B. IntegrationHub ETL

What are the characteristics or functions of ServiceNow IntegrationHub ETL? (Choose two.)

A. Integrates third-party data into the CMDB or into non-CM DB tables

B. Uses the IRE to process and integrate data

A CMDB Administrator needs to ingest relevant data from Microsoft SCCM into the CMDB.

Which ingestion method brings the fastest time to value?

B. Service Graph Connectors

A CMDB Administrator changes the query for the SCCM Service Graph Connector.

What is the impact of this change?

B. Any updates for the SCCM Service Graph Connector will be skipped during the upgrade.

A CMDB Administrator needs to prevent duplicate CI creation from import sets that load data into the CMDB from vendor shipment files containing CI information.

How can the Administrator do this?

D. Use the CMDBTransformUtil API in the transform script

A ServiceNow Administrator wants to implement Service Graph Connectors to provide integrations to many third-party solutions that the company wants integrated into the CMDB.

Which categories of connectors are available to the Administrator? (Choose two.)

B. Cloud

D. Observability

Flashcard

Q: For a Windows Server cmdbciwinservercmdb_ci_win_servercmdbciwinserver record, if Disk Space values reported are 75, 75, 50, and 80 GB, and the reconciliation rule is most reported, what value is stored in the CMDB? A: 75 GB because it is the value reported most often.

The Server [cmdb_ci_server] class uses a dynamic reconciliation rule of lowest value for the Disk Space (GB) field, while the Windows Server [cmdb_ci_win_server] class uses a dynamic reconciliation rule of most reported for the Disk Space (GB) field.

Given the following data sources that populate Windows Server data into the CMDB 360/Multisource CMDB:

Which value would be added to the CMDB for the Disk Space (GB) field of a Windows Server [cmdb_ci_win_server] record?

B. 75

A Configuration Manager needs to ingest third-party CIs into the CMDB.

Which method minimizes the risk of technical debt?

C. Service Graph Connector

Which ServiceNow solutions automatically create relationships between CI Applications that are part of an Application Service? (Choose two.)

C. Discovery

D. Service Mapping

A CMDB Administrator wants to leverage dynamic reconciliation rules.

Which feature must be enabled?

B. CMDB 360/Multisource CMDB

A CMDB Administrator needs the fastest time to value solution for effectively ingesting, managing, and maintaining CIs and relationships.

Which management tool will accomplish this to import Windows computer data from SCCM?

C. SCCM Service Graph Connector

A CMDB Administrator has installed a Service Graph Connector (SGC), and then made customizations to the mappings.

Which is a consequence of this action?

C. The customized mappings are not supported by ServiceNow, and the customer is responsible for supporting their own customized SGC.

A CMDB Data Owner has requested belter insights on the different data sources that make up the CMDB data set. The Platform Owner knows that the new Service Graph Connector Central plugin is just what is needed.

After installing the plugin, what workspace will have the new Service Graph Connector Central tab available?

B. CMDB Workspace

A CMDB Administrator would like to minimize stale CIs in the CMDB.

Which CMDB Health Dashboard scorecard displays this information?

A. Correctness

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Audits

Use these to compare actual values with expected values

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Duplicate CIs

Use of these should minimized

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Orphan CIs

Detected during identification and reconciliation and have associated base system remediation tools

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Recommended Fields

Preferable for them to be populated as they could be useful in troubleshooting issues

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Required fields

Certain attribute values are not set, or relationships are missing

DRAG DROP - Drag and drop the CMDB Health Dashboard metric to the description.

Stale CIs

Have not been updated and may be outdated

A CMDB Administrator is asked to clean up the CMDB duplicates.

What is the preferred way to manage this task?

C. The de-duplication dashboard on the CMDB workspace

A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other one was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.

How does the Administrator use the Duplicate CI Remediator to resolve this issue?

C. Retain the discovered CI, but merge the relationship from the manually imported CI

A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months.

Which recommended action does the Administrator take in Data Manager?

B. Create an archive policy

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.

What must be configured to achieve this goal?

C. Certification Filter, Certification Template, Audit

A CMDB Administrator has been tasked with gathering information for a presentation to leadership. The Administrator needs to provide Duplicate CI, Orphan CI, and Stale CI metrics.

Which scorecard provides this information on the CMDB Health Dashboard?

C. Correctness

What is the difference between Data Certification and Attestation policies when managing a CI?

C. Attestation tracks acknowledgement the CI still exists, while Data Certification requires validating specific attributes of a CI.

A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.

What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?

A. CMDB Health Dashboards Playbooks

Configuration Management needs to ensure data quality for all CIs in the CMDB.

What areas of data quality for CIs are in the CMDB Health Dashboard? (Choose two.)

B. State CIs

C. Duplicate CIs

A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the CMDB.

For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000.

For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000.

Which configuration explains the difference in the scope of Server CIs (60,000 vs.50,000) evaluated between the two metrics?

C. The Orphan metric has a Health Inclusion rule configured for the Server class.

CMDB class owners are receiving tasks under the 'My Work' tab in the CMDB Workspace.

Which CMDB management tool is generating these tasks?

A. CMDB Data Manager

What ensures data volume in the CMDB manageable?

B. Archive Policies

A CMDB Manager wants to improve data quality using the CMDB Health Dashboard.

What needs to happen to generate CMDB health scores?

C. The scheduled jobs for the CMDB Health Dashboard must be activated

The CMDB Configuration Manager is using the CI Class Manager to manage the group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.

When configuring a CMDB Data Manager policy, which group reference field should be set?

C. Managed By Group

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE).

In which area of the CMDB Workspace can they locate these de-duplication tasks?

A. Important actions tile under the Home tab

Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?

B. Certification

DRAG DROP - A new ServiceNow customer is assembling a Configuration Management team to support their CMDB.

CI Analyst

Manages assigned CI tables and keeps records updated and resolves tasks related to CMDB records