Role of the Pharmacy Technician and Ensuring Optimal Patient Communication

module 3 chapter 4

Questions that van be addressed by a Pharmacy technician

• Brand vs generic names

• availability of drugs

• admixture instructions per product labeling

• Pricing

• storage and stability information via product labeling

• non-clinical product and manufacturer info

Types of drug safety questions that must be answered by pharmacist

• Adverse affects

• allergies

• contraindications

• drug interactions

• pregnancy and lactation injuries

Types of dosing and administration inquiries that must be answered by pharmacist

• dose

• frequency

• duration

• route

• special instructions

• compatibility

Types of drug information questions that must be addressed by pharmacist

Anything where clinical knowledge or judgement can play any role. Questions about:

• Drug safety

• dosing and administration

• interchangeability

• therapeutic uses

• monitoring