NURSING LEADERSHIP AND MANAGEMENT

Flashcards covering key concepts from the nursing leadership and management lecture notes, focusing on management theories, principles, and motivational models.

What is management?

Process of coordinating actions and allocating resources to achieve organizational goals; described as 'on the go' and the art of getting things done through people.

What does the PDCA cycle stand for in management?

Plan, Do, Check, Act.

What is the definition of Authority in Fayol's context?

The right to give orders and the power to exact obedience.

What does Discipline mean in Fayol's principles?

No slacking, bending of rules.

What is Unity of Command?

Each employee has one and only one boss.

What is Unity of Direction?

A single mind generates a single plan and all play their part in that plan.

What does Subordination of Individual Interests mean?

At work, only work things should be pursued or thought about.

What does Remuneration refer to?

Employees receive fair payment for services, not what the company can get away with.

What does Centralization mean in Fayol's terms?

Decisions are made from the top.

What is Scalar Chain / Line of Authority?

Formal chain of command from top to bottom of the organization.

What does Equity mean in Fayol’s principles?

Equality of treatment (not necessarily identical treatment).

What is Stability of Tenure of Personnel?

Limited turnover of personnel; lifetime employment for good workers.

What is Initiative in Fayol’s principles?

Thinking of a plan and doing what it takes to make it happen.

What is Esprit de Corps?

Harmony and cohesion among personnel.

What does Order mean in Fayol’s principles?

All materials and personnel have a prescribed place, and they must remain there.

What is Division of Work (Fayol principle)?

Dividing work to allocate tasks efficiently and to develop expertise.

What is Division of Labor as shown in the notes?

Specializing tasks; developing skills and improving methods.

What are Weber’s Bureaucracy characteristics?

Hierarchical structure; division of labor; formal selection; career orientation; formal rules; impersonality.

What is the Hawthorne Effect?

Productivity increases when workers know they are being observed and when they feel cared for.

What is Theory X and Theory Y (McGregor)?

Theory X: people dislike work and must be coerced; Theory Y: people seek responsibility and can grow with proper conditions.

What is Theory Z (William Ouchi) about?

Japanese-style management emphasizing collective decision-making, long-term employment, job rotation, slow promotion, training, and employee involvement.

What are the key points of Theory Z characteristics?

Collective decision-making; long-term employment; job rotation; slow promotion; focus on training; care for personal circumstances; formalized measures; individual responsibility.

What is Maslow’s Hierarchy of Needs (from bottom to top)?

Physiological, Safety, Love/Belonging, Esteem, Self-Actualization.

What are Herzberg’s Motivator and Hygiene Factors?

Motivators: factors that increase job satisfaction (achievement, recognition, responsibility, work itself, advancement, personal growth). Hygiene Factors: factors that prevent dissatisfaction (working conditions, coworker relations, policies, supervision, base pay).

What are Henry Mintzberg’s Manager Roles categories?

Interpersonal, Informational, and Decisional roles.

What are the three Mintzberg role categories?

Interpersonal, Informational, Decisional.

What are the 7 M’s of management?

Man, Machine, Money, Methods, Materials, Moment of Time, Manager.

What is Taylor’s Scientific Management core idea?

Use science, not rule-of-thumb; train workers; divide work; focus on efficiency; pay based on results; collaboration between managers and workers.

What does Maslow’s bottom level (Physiological) refer to?

Basic physical needs required for survival, such as air, water, food, and shelter.

What is Weber’s view on efficiency in an organization?

Efficiency is achieved through impersonal relations within a formal structure (bureaucracy).

What is the management process?

Planning, organizing, directing, and controlling; involving human and physical resources and technology.

What is the role of management in terms of getting things done through people?

Management is the art of getting things done through people.

What is Human Relations Management (1920s–1930s context)?

A management approach emphasizing the importance of people, social relations, and the human aspects of work.