Conflict and Organizational Culture

These flashcards cover key definitions and concepts related to conflict management and organizational culture.

Conflict

A disagreement or clash between opposing forces or ideas, existing only if at least one person is aware of it.

Functional Conflict

Constructive disagreements that lead to positive outcomes such as improved decision-making and creativity.

Dysfunctional Conflict

Conflicts that hinder group performance often characterized by destruction or negativity.

Loci of Conflict

Different levels or places where conflict can occur within an organization.

Task Conflict

Disagreement about the work itself, such as how to complete a project or what the goals are.

Relationship Conflict

Conflict stemming from personal disagreements or differing communication styles.

Process Conflict

Disagreements concerning how work is organized and executed.

Dyadic Conflict

Conflict that occurs between two individuals.

Intragroup Conflict

Conflict that occurs within a group or team.

Intergroup Conflict

Conflict that occurs between two or more groups.

Collaborating

Conflict-handling style focused on mutually beneficial outcomes.

Competing

Conflict-handling style where one party seeks to satisfy its interests at the expense of others.

Negotiation

A process in which parties exchange goods or services and attempt to agree on an exchange rate.

Distributive Bargaining

A negotiation approach focused on dividing a fixed amount of resources, a win-lose scenario.

Integrative Bargaining

A negotiation approach focused on mutual benefit and creating value, a win-win scenario.

BATNA

Best Alternative to a Negotiated Agreement; the fallback option if negotiations fail.

Organizational Culture

A system of shared meaning that distinguishes an organization from others; it embodies the organization's values and behaviors.

Strong Culture

An organizational culture in which core values are widely shared and strongly held.

Weak Culture

An organizational culture characterized by varying values and low employee agreement.

Socialization Process

The method through which employees learn and adopt the organizational culture.

Clan Culture

A type of culture focused on family-like bonding, mentoring, and teamwork.

Adhocracy Culture

A culture that values dynamism, entrepreneurship, and innovation.

Market Culture

A results-driven culture focused on competitiveness and achieving goals.

Hierarchy Culture

A structured and controlled organizational culture based on rules and procedures.