HEARING vs LISTENING

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4 Terms

1
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hearing

  • implies perceiving sounds

  • is a passive process/ involuntary

  • involves effortless activity

2
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listening

  • understanding information with involvement from mind and body

  • is an active process/ voluntary

  • requires conscious effort, concentration and interest/ intentional

3
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signs of ineffective listening

  • lack of eye contact with the speaker

  • lack of head nods

  • daydreaming

  • an inappropriate posture

  • sudden changes in topic

  • advising

  • selective listening

  • being distracted

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