Correctional Officer Basic Training: Management and Supervision of Offenders

Vocabulary practice flashcards covering correctional management principles, communication keys, listening levels, behavior escalation stages, decision-making, observation, and manipulation awareness from COBT 140.

Correctional Management and Supervision

The total of all techniques used by employees to influence offenders to achieve specific objectives and to act in a certain manner.

Three Main Rules in Supervising Offenders

1. Be firm, but fair; 2. Be consistent; 3. Be objective.

Speaker

The component of communication that originates the message.

Listener

The component of communication to whom the message is directed; also known as the receiver.

Message

The information (encoded and decoded) that the speaker expresses.

Feedback

The listener's dynamic response or reaction (verbal and/or nonverbal) to the sender's message, which influences the speaker's next message.

Eight Elements of Non-verbal Communication

Body language, facial area, distance, reaction to touch, paralanguage, appearance, lack of eye contact, and posture.

Nonassertive Behavior

Behavior that is passive and indirect.

Aggressive Behavior

Behavior that can be either active or passive.

Assertive Behavior

Behavior that is active, direct, and honest.

Active Listening

Trying to understand what the other person is saying from his/her point of view, listening for both content and underlying feeling or attitude.

Attentive Listening

The first level of active listening, defined as receiving the speaker's message.

Retentive Listening

The second level of active listening, defined as attempting to comprehend and remember the speaker's message.

Reflective Listening

The third level of active listening, involving attentive and retentive listening while evaluating information, drawing relationships, and drawing a conclusion.

Reactive Listening

The fourth level of active listening at which full communication takes place and the officer responds to the speaker.

Four Forms of Persuasion Options

1. Professional presence; 2. Policies and procedures; 3. Physical force; 4. Words.

Seven Stages of Behavior Escalation

1. Calm; 2. Triggering; 3. Agitation; 4. Acceleration; 5. Peak; 6. De-escalation; 7. Recovery.

Verbal De-escalation

The intervention used during a potentially dangerous or threatening situation in an attempt to prevent a person from harming themselves, others, and you.

Critical Decision-Making Model

A 5-component model consisting of: 1. Immediacy (Collect information); 2. Control; 3. Assessment; 4. Identify Options; 5. Act, Review, and Re-assess.

Four Ways to Handle Verbal Abuse

1. Stay Calm; 2. Listen; 3. Show no fear; 4. Verbal skills.

Basic Rules in Observation of Offenders

1. Stay alert for the unusual; 2. Security is of utmost importance; 3. No unauthorized distractions.

Con Game

Any form of game that an offender plays where there is a winner (offender) and a loser (staff).

Appropriate Response to Being Conned

1. Notify supervisor; 2. Document incident.

Documentation Rule for Boundary Protection

The protection standard stating: 'If it's not in writing, then it did not happen.'