Quality Management - Introduction to Quality

Flashcards for Quality Management GMS422 Lecture 1, focusing on key vocabulary and concepts.

Quality Management

Maintaining high standards in products and services to satisfy customers.

Business Imperative

Producing goods efficiently and economically to earn a profit.

Quality's Role

Enhancing organizational growth through better execution and alignment.

Transcendent Perspective

Viewing quality as excelling in all aspects.

Product Perspective

Viewing quality based on the quantities of product attributes.

User Perspective

Viewing quality as fitness for intended use.

Value Perspective

Viewing quality as the balance between quality and price.

Manufacturing Perspective

Viewing quality as conformance to specifications.

Customer Perspective

Viewing quality as meeting or exceeding customer expectations.

External Customers

Customers external to the organization.

Internal Customers

Customers within the organization who receive goods or services.

Age of Craftsmanship

Period characterized by skilled workers and craftsmanship.

Separate Quality Departments

Departments focused on ensuring quality separate from production.

Statistical Methods in Quality

Methods using statistical analysis to control and assure quality.

Evolution of Quality in Japan

Deming and Juran's influence on quality in Japan post WWII.

Quality Revolution

Growth of awareness and practices in manufacturing industries in the US.

Malcolm Baldrige National Quality Award

Award to recognize performance excellence.

TQM

Total Quality Management

Performance Excellence

Focus on customer value and organizational sustainability.

Six Sigma

A customer-focused, results-oriented approach to business improvement

Organizations must knock down silos of information

Eliminating information silos to improve decision-making.

Marketing and Sales

Personnel responsible for understanding consumer needs and expectations.

Product Design and Engineering

Functions developing technical specifications for products.

Purchasing Agent's Role

Focus on quality procurement, not just low cost.

Time pressures

Pressures that can lead to poor quality.

Elements essential to high-quality manufacturing

Both human expertise and technological advancements.

Manufacturing Process Capability

Manufacturing output consistently meeting specifications.

Final Product Inspection

Judging manufacturing quality and resolving production problems.

Service

Activity that does not directly produce a physical product.

Quality control (QC)

Activities that focus on controlling processes to fulfill quality requirements