intro to hospitality exam 2

whiskeys color comes from the char of the barrel

true

scotch is a type of whiskey

true

Canadian whiskey is made from corn

true

bourbon is from the US only

true

rum can only be lite in color

false

rum is made from juniper berries

false

tequila is made from potatoes

false

vodka is made from the agavi cactus

false

coffee has as much caffeine as tea

false

North America gained most of its culinary legacy from France

true

the sue chef is the highest ranking chef

false

food is plated in the kitchen

true

food should always be served from the left

true

plates are always cleared from the right

true

beverages are cleared from the right

true

coniac is made from brandy

true

wines from the US are named after great varietals

true

BOH

back of house

FOH

front of house

F&B

food and beverage

POS

point of sale

86

remove off of menu / ran out

covers

how many meals served over a period of time

average check formula

revenue / covers

food cost percentage (formula)

food cost / food sales x 100

labor cost percentage (formula)

salaries + wages + benefits / total sales x 100

2 prime costs

cost of goods

cost of labor

beverage cost percentage(formula)

bev cost / bev sales x 100

what are 4 categories of wine and a food pairing for each

1) red - meat

2) white - poultry/fish

3) Champagne - anything

4) cooking - same wine served as dish is prepared with

4 profitable non-alcoholic beverages

1) water

2) coffee

3) tea

4) mocktails

4 ingredients of beer

1) water

2) yeast

3) grain

4) hops

what gives beer flavor?

hops

what is the flow of a restaurant? (7)

1) ordering

2) receive

3) storage

4) production

5) service

6) dining room

7) ware wash/ trash

5 purchasing objectives

1) maintain adequate supply

2) minimize investment in inventory

3) maintain quality

4) get lowest price

5) maintain competitive position

4 components of Dram Shop Act

1) illegal sale

2) alcoholic beverage

3) intoxicated person

4) injury of 3rd party

what is an illegal sale?

1) a minor

2) intoxicated person

3) drunkard

5 areas of manage services

1) airports

2) military

3) k-12

4) university

5) business and industry

2 advantages of working for manage services

1) change career and stay in the same company

2) change locations and stay in the same company

4 categories of tourism

1) CVB - convention and visitors bouro

2) state CVB

3) study abroad

4) travel agency

cultural tourism

travel to explore other cultures

volunteer tourism

travel to help others

culinary tourism

travel to experience different cuisines

how much more do business travelers spend than regular tourists?

2x

why don’t cruise lines fly the US flag?

1) casino laws

2) US human resource laws

what is the multiplier effect

1) tourists visit and spend money

2) employees are paid and spend money in the community