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Conformity
change one’s beliefs or behaviors to align more closely with those of others, in response to some (real or imagined) pressure to do so
Implicit types of conformity
Automatic mimicry-our tendency to mindlessly imitate other people’s behaviors and moments
Posture, mannerisms, expressions, etc
Confederate mimicry study
Participant and confederate sitting across from one another
Half of the conditions confederate would rub their face, other half they shook their foot
Film their interactions, participants were more likely to rub face when confederate rubbed face, and shook foot more often when confederates also shook foot
When we start thinking about a behavior we are more likely to do it
Fosters good social interaction, increase feelings of liking
When do we do this?
Feel the need to affiliate
Other person is well liked
Explicit types of conformity
Informative social influence
Reliance on other people’s comments/actions as an indication of what is likely to be correct/proper/effective
Example: if we did a class quiz via raising hands, looking around to see how others are responding
Normative social influence
Desire to avoid being criticized, disapproved, or shunned
Example: going along with hazing because you don’t want to be shunned from the group
Factors influencing conformity
Group size-we are more likely to conform to a bigger group (but this levels off~4 people)
Group unanimity-when we have an ally, conformity goes down
Anonymity-when we can remain anonymous, conformity goes down
expertise/status-we are more likely to conform to someone who is an expert or has higher status
Culture-interdependent cultures are more likely to conform than independent cultures
Compliance
When a person responds favorably to an explicit request from another person
When conformity pressure is sufficient enough, it blends into compliance
Normally comes from people with some power over you
Eg your boss asks you to run an errand for her
Foot-in-the-door
ask for a smaller request first that nearly everyone would say yes to, then follow up with larger request (real behavior of interest)
Norm based compliance
Tendency to act like those around us can be harnessed to achieve compliance with explicit requests or implicit suggestions
Descriptive norms
descriptions of what is typically done in a given context
Prescriptive/injunctive norms
what one is supposed to do/ought to do
Reciprocity
people are expected to provide benefits to those who provide benefits to them
Door-in-the-face
1st request is so large/unreasonable, so the second smaller request sounds more reasonable
Compliance/mood
Better to request a favor when someone is in a positive mood
Mood colors how we interpret the favor
Mood maintenance-to sustain our positive mood, we will do something good for another person
When to utilize someone’s negative mood
Not when they’re angry/grumpy
Do when they feel guilty
Obedience
when a more powerful person or authority figure, issues a demand (rather than a request) to which a less powerful person submits
Reactance theory
people experience an unpleasant state of arousal when they believe their free will is threatened and will try to reduce this discomfort by reasserting their autonomy
Social influence
the ways people affect one another, changes in attitudes/beliefs from other presence
Conformity
changing one’s beliefs or behavior to more closely align with those of others in response to some real or imagined pressure to do so
Compliance
occurs when a person responds favorably to an explicit request from another person, can come from people with power over you or even your peers
Obedience
more powerful person issues a demand to which a less powerful person submits
Automatic mimicry
We mimic those around us
Tendency to mimic posture, mannerisms, expressions, and other actions of those around us
Informational Social Influence
reliance on other people’s comments and actions as an indication of what’s likely to be correct, proper, or effective; happens most when we are uncertain about what is correct or how to behave
Normative Social Influence
desire to avoid being criticized, disapproved of, or shunned
Internalization
private acceptance of the position advanced by the majority
Foot-in-the-door
small request to which nearly everyone complies, (person requesting gets a foot in the door), then follow up with a larger request
Pluralistic ignorance
tendency for people to act in ways that conflict their true beliefs or preferences because they think they are not widely shared with others
Descriptive norms
descriptions of what is typically done in a given context
Prescriptive norms
injunctive norms, what one is supposed to do
Norm of reciprocity
people are expected to provide benefits for those who have provided benefits for them
Usually highly effective to elicit compliance
Reciprocal concessions/door-in-the-face
first favor super large, unreasonable, target refuses, then asking a smaller request which usually is granted
Negative state relief hypothesis
taking an action to benefit someone else is one way to make ourselves feel better
Reactance Theory
people experience an unpleasant state of arousal when they believe their free will is threatened, and they often act to reduce
Attitudes definition
Evaluations of a target along a positive-negative dimension
Attitudes – explicit vs. implicit
Explicit: consciously held
Implicit: non-conscious, but still influence our behavior
3 components of attitudes
Affect: how much someone likes/dislikes a target attitude, getting at emotions
Behaviors: tendency to approach vs avoid, something you do
Cognitions: thoughts that typically reinforce a person’s feeling
How to measure attitudes
Likert scale
People engage with social desirability responding: want to respond in a way that looks best
Sometimes people don’t know their attitudes about something
Accessibility
How readily an attitude comes to mind
Measured via response latency
Stronger attitude=quicker response
Centrality
Measure of a variety of attitudes within a domain
Assess the strength of the associations
May ask for a bunch of topics like feelings on access to abortion or gun rights instead of asking democrat or republican
Implicit
An indirect measure of attitudes that doesn’t involve self-report
Use when people are unwilling or unable to respond
Ex: IAT
Specificity/generality principle
any single specific behavior will be determined by multiple causes
Belief based
depend on features of the attitude object, our reason for liking it (eg dell computers are reliable)
Usually consciously held
Affect based
depend on how you feel about the attitude object (eg chocolate chip cookies)
Not based on conscious beliefs but rather emotional experience/association
Often more based in automatic associations instead of reasons
Unconscious influences on attitudes
Influences how we feel, not what we believe
conditioning/associations
Associating an attitude object with irrelevant positive or negative things
associate dawn dish soap with baby ducks, make you feel happy when you think of dawn
Embodied cognition
in figuring out what we think, feel, or believe, we will draw on whatever cues are available to us, including what our body is doing
Mere exposure
repetition of a neutral stimulus leads to increased liking of that stimulus-even (especially) when repetition is unnoticed
Beliefs
things you think are true-based on information or knowledge you have about something
Automatic gullibility
We automatically believe everything we hear and see initially-even if we are forewarned it is false
Assumptive worlds/beliefs
There is a group of assumptions/beliefs about the world (and one’s place in it) that are broadly shared and essential for well-being. Not necessarily conscious
The world is benevolent (rather than evil or dangerous)
The world is fair (good things happen to good people)
I am good, deserve good things, and have control over my life
Attitude
evaluation of an object along a positive-negative dimension
Three components of emotions
involve affect, how much someone likes/dislikes an object
Involve cognition-thoughts that typically reinforce a person’s feelings
Involve behaviors-behavioral tendency to approach or avoid
Measuring attitudes
Likert scale-set of possible answers with anchors on each extreme
Response latency- time it takes a person to respond to an attitude question
Quicker, more defined opinion on subject
Implicit attitude measures-measures of attitudes that doesn’t involve a self report
Affective priming
Implicit association test
People might not even realize their attitudes are being measured
Taps into nonconscious attitudes
Mismatch between general attitudes/specific targets in behavior prediction
Highly specific attitudes do a better job at predicting specific behaviors and general attitudes do a better job of predicting how a person behaves in general
Attitudes can predict behavior but not as well as people expect
Cognitive dissonance theory
when people are troubled by inconsistency among their thoughts, sentiments, and actions, then they will expend psychological energy to restore consistency
Effort justification
devote more mental energy to justifying what you’ve done
Induced (forced) compliance
when people are induced to behave in a manner that’s inconsistent with their beliefs, attitudes, or values
When does inconsistency produce dissonance? – want to know the different components here
a given inconsistency will arouse dissonance if it implicates our core sense of self
Also maybe when behavior results in harm of some way; or foreseeable of the negative consequence of our action
Self-perception theory
people don’t always come to know their own attitudes by introspecting about what they think or how they feel about something, but instead look outward to the behavior and the context in which it occurred, and infer what their attitudes must be
Dual-process approach to persuasion
two routes to persuasion: central and peripheral
Elaboration likelihood model
people sometimes process persuasive messages pretty mindlessly and effortlessly and on other occasions deeply and attentively;
Central route – think about when we will use each route
persuasion happens when people think carefully and deliberately about the content of a persuasive message, factors promoting attitude change are quality of argument; motivation and ability factors include if the issue is personally relevant or if the person is knowledgeable in the domain
Peripheral route – think about when we will use each route
people primarily attend to peripheral aspects of a message; superficial, easy to process features of communication that are tangential to the persuasive information itself; motivations and ability factors: issue is not personally relevant, person is distracted or fatigued, message is incomplete or hard to comprehend; factors promoting attitude change: source attractiveness, fame, expertise, number and length of arguments, consensus; rely on heuristics
Elements of persuasion – source, content, and audience
Attractiveness is persuasive when the message isn’t personally important to the people hearing it and when the people don’t have much knowledge about the issue
Message quality: high quality messages are more persuasive in general; want conclusions to be explicit
Vividness: more effective if colorful, interesting, memorable
Fear: advisable to make ad campaigns frightening but include clear concrete info to address source of fear
Culture: individual oriented ads are more effective for independent cultures
Media – agenda control, hostile media phenomenon
Agenda control-efforts by the media to emphasize certain events and topics, thereby shaping which issues and events people think are important
Hostile media phenomenon-we all tend to believe the media are biased against our preferred causes
Attentional biases/resistance
We are inclined to attend selectively to information that confirms our original attitudes
Selective evaluation
selectively evaluate information in ways that bolster our existing beliefs in our propensity, to selectively frame issues in a manner that shines a more positive light on positions we support and a more negative light on positions we oppose; example: patients who receive an unhealthy diagnosis are more likely to downplay the seriousness and validity of the test
Cognitive dissonance
inconsistency between a person’s thoughts, sentiments, and actions creates an aversive emotional state (dissonance) that leads to efforts to restore consistency)
If you are asked to donate at the store and you don’t you may think I may not have donated right now but no one volunteered more than I do, or well, that money wasn’t likely going to charity anyways
Self-affirmation
taking stock of other good qualities/values
Self-perception theory
people come to know their own attitudes by looking at their behavior in the context in which it occurred and then inferring what their attitudes may be; think about how acted, our behaviors are indicative of our attitudes; more likely to happen when our attitudes are weak, ambiguous, or uninterpretable
Effort justification
justifying the time, effort, or money devoted to something that turned out to be dissappointing/unpleasant (lots of looking at this with frats and sororities)
How cognitive dissonance vs. self-perception theory work together
Cognitive dissonance is activated when our attitudes are clear cut and important to us, and we act in a way that goes against those values
Self perception is activated when a behavior conflicts with attitudes that are relatively vague or of less importance to you
Message learning approach
first need to capture attention, then need them to receive/understand what we are trying to convince them of, then retention, need them to remember message and take it with them,
Depends on source, message, and audience
Who says what to whom and with what effect
Effects of source – attractiveness & credibility
Source attractiveness increases attention
Source credibility increases attention and reception
Based on 2 factors
Expertise (issue dependent)
Trustworthiness (what do they have to gain)
Inverted U of Knowledge
must tailor complexity of message to audience; sweet spot between persuasion of message and middle knowledge: can comprehend message but can’t counterargue message
Know your audience matters when creating/targeting an ad
Convince you to buy cookware, may have a very different ad for very specialized people who like to cook eg bon appetite website vs people magazine with a huge variety in audience
Effects of audience
self monitoring and need for cognition
Self-monitoring & interactions with the message
wanting to adapt to be appropriate for that environment; higher in self monitoring would say I am not always the person I appear to be and say yes I would change my opinions or the way I do things in order to please someone else or win their favor; want to keep up with what is popular
As an advertiser, where do you think we would find high self monitors or high in need for cognition
Frequent social media use (high self monitoring)
Certain magazines (high self monitoring)
Low in self monitoring are more convinced for values/functions of items and report more likely to read the arguments/descriptions
High self monitors purchase on the basis of external values such as appearance or status
Need for cognition & interactions with the message
high in need would agree I end up debating issues when they do not affect me personally, it isn’t enough for me that something gets the job done, I care why it works
As an advertiser, where do you think we would find high in need for cognition
colleges/universities (high need for cognition)
Discovery channels (high need for cognition)
Lower need for cognition are more likely to buy on basis of easy heuristics/associations (emotions, close other says it, discounts, celebrity endorsements)
High need for cognition are more likely to buy based on having a strong argument regardless of the source
Effects of message on attitude change
Attitude change= message relevant (actual content) + message irrelevant factors (eg associations with the source or positive conditioning)
Elaboration likelihood model of persuasion: the likelihood of elaboration about the message arguments and the quality of those arguments will determine persuasion
Elaboration likelihood model of persuasion
the likelihood of elaboration about the message arguments and the quality of those arguments will determine persuasion; two routes to persuasion
Central route
Elaboration (thought) about the message -> conscious system
Favorability of thoughts is determined by the strength of the message
Strong messages (eg more logical arguments) are more convincing than weak messages
Central route attitude changes is both
Persistent across time
Resistant to change in face of future persuasion
Takes a lot more to convince someone based on central route, thinking about message, evaluating solidness of argument, makes outcome much more persistent
Use for: Health related
Safety
Use long term
Price
Peripheral route
Depends on message irrelevant qualities
May change attitude because of association with an attractive/celebrity source or conditioning effects -> automatic system
Because peripheral cues are message, irrelevant, persuasion does not depend on the strength of the message
Peripheral route change is neither persistent across time nor resistant to change
Use for: drinks/food
Beauty products
Less serious (people have good time using products)
What determines elaboration
Motivation and ability
Important to us long term motivates us more
Self relevance-increases elaboration through motivation to process
Pen study: told to evaluate an ad for a pen that had strong or weak arguments about the pen, also told either pen is your gift or not your gift
Strong argument made them feel better about pen especially when it is a gift to you
Positive mood-decreases elaboration, reduced motivation to process
Happy = automatic mind more, more automatic processing so persuaded by more peripheral cues
Need for cognition: highs generally motivated to think so take central route all the time if they have the capacity
Distraction: decreases elaboration by reducing ability to process the message
Familiarity & attraction
We like those who we have had contact with more times
Seems to promote attraction when it is operationalized in terms of
Mere exposure, as in the classroom study
Found that person who had been seen more times, people rated as more attractive
Get acquainted online chats, as in chat study
More they were chatting, more they felt attracted to that person
Residential proximity as in the MIT study
More likely to be friends when closer
Reciprocity & attraction
We like those who like us
The conventional wisdom is that we should play hard to get
Hard to get study
Men liked selective woman more then easy to get then hard to get
Speed dating study
Dyadic reciprocity-liking that is uniquely shared between two people
Alex and Terry like each other more than they like other people-Alex particularly likes Terry, and Terry particularly likes Alex
Generalized reciprocity-the tendency for people who generally like others to be liked themselves
Alex likes everyone and everyone likes Alex
Looked at platonic versus romantic
Platonic-more generalized reciprocity but both predicted attraction and liking
Romantic-dyadic predicted attraction, generalized reduced attraction
Perceived similarity & attraction
liking those we think are similar to us
Tested how much romantic desire people felt and whether it was perceived or actual similarity
Actual similarity had no predicted power for romantic desire
Only perceived similarity played a bigger role in romantic desire
Interests, personality, etc
Misattribution of arousal
romantic attraction can emerge when we incorrectly conclude that another person is the source of unrelated physiological activation; think they’re due to person rather than something situational
Bridge study-shaky vs safe bridge
Evidence for how attraction is unpredictable
Online dating companies make bold claims about their matchmaking
Relationship scientists use three types of data to predict relationship outcomes
Data on individuals (traits, values, preferences, etc)
Data on dyads (satisfaction, conflict behavior, etc)
Data on circumstances (stress, attractive alternatives, etc)
Matching hypothesis
Everyone has a mate value and we tend to pair up with others who have similar desireability/mate value as our own
Most desirable people pair up and are therefore off the market
Less desirable people pair off with the most desirable people who remain
Evidence for how attraction is not in the eye of the beholder
Inter-rater reliability within and across cultures
Inter-rater reliability between adults and 2-month old babies
Infants look at attractive faces longer
Pacifier in babies mouth, harder they sucked the longer the photo would remain, babies would try harder to keep attractive photos up and wanted to keep mom photos up longer
Objective correlates with rating
If its someone we know well we value symmetry, very important in attraction
Evidence for how attraction is in the eye of the beholder
Even on first meetings, we differ in how much we find a particular person attractive
Consensus gets even smaller as we get to know people better (relationship variance increases)
When people pair up right away they tend to match in terms of physical attractiveness
Importance of relationships
Identity and sense of self are shaped by social relationships
Biological need for belonging in relationships
Universal social behavior patterns: flirtation by young people who are courting, affection between romantic partners
Baby rhesus monkey experiment
Mortality rates are higher for divorced, unmarried, and widowed individuals
Comparison level
expectations people have about what they should get out of a relationship
Comparison level for alternatives
outcomes people they think they can get out of alternative relationships
Attachment theory
our early attachments with our parents and other primary caregivers shape our relationships for the rest of our lives
Anxiety dimension
how much fear a person feels about rejection and abandonment within close relationships
Avoidance dimension
degree to which a person is comfortable with intimacy and dependence in adult relationships or finds them aversive
Attraction – proximity
Affects who forms friendships and romantic relationships
Functional distance-influence of the layout of a physical space that encourages or discourages connection between people
Mere exposure effect
the more you are exposed to something, the more you tend to like it
Attraction – similarity
People may compensate for dissimilarity on one dimension by seeking out greater similarity on others
Companionate love
typically experience with family and friends
Compassionate love
communal relationship characterized by focus on monitoring and responding to another person’s needs
Romantic/passionate love
love associated with intense emotion and sexual desire
Investment model of commitment
once partners have a romantic bond, three determinants make them more committed to each other: satisfaction, relative absence of alternative partners, and investments into the relationship
Triangular model of love + 3 components
Love has three components
Passion
Intimacy
decision/commitment
Passionate love
hot component-the drive that leads to romantic and physical attraction and sexual consummation
A state of intense longing for union with another
Ecstasy (excitement) when reciprocated
Swift onset (people just feel this way from the first moment they lay eyes on one another), idealization (overemphasize good components of partner), cognitive preoccupation (constantly on your mind)
Typically accompanied by sexual desire
Sexual desire without passionate love?
Passionate love without sexual desire?
Romeo and juliet example
Dominates the western canon, including all-consuming depictions of ecstasy and agony
Feelings of romantic love wire reward centers of brain, like a craving (activates similar brain regions)
How passion changes over time
Some couples maintain passion, on average the feelings of ecstasy/intense longing does seem to wain over time
Among couples married 30 years of longer, a small but significant number report high levels of passion
What differentiates these couples?
Creativity
Passion tends to fade over time, but the fading is steeper for some people than for others
Creative people tend to sustain higher passion
A passion regrowth mindset: passion can be rekindled
“If you lose sexual attraction for your partner, you will never recover it” score low