Module 1 Quiz Mgmt

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50 Terms

1
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In a multi-step process, which of these will be longer? Throughput time or cycle time
Throughput time
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When an operating system no longer depends on initial startup conditions, it is in
Steady state
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Refers to how a product delivers some set of performance dimensions to meet customer needs
Performance quality
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A process which operates such that one operation cannot work on a product until the previous operation’s task is complete is said to be a ____ process.
Sequential
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Utilization is a measure of
Efficiency
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A set of tasks that converts inputs to outputs
Process
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One purpose of process flow diagrams is
Communication
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A triangle in a process flow diagram indicates a
buffer
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Cycle time can be defined as
the average time between finished units of production in a process
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Two operations in a process occur at the same time
Parallel process
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Process flow diagrams help us (check all that apply)

* Communicate process flow
* Analyze processes
* Increase product costs
* Increase time to market
communicate process flow, analyze processes
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The number of products produced by a process in one day is a measure of
Capacity
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Throughput time can be defined as
The time, from start to finish, that it takes a product to go through a process
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How well a process turns inputs into outputs
Efficiency
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The total amount of work or “touch time” that is put into a product by employees
Labor content
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A task that is idled because it is waiting on work from the previous task is said to be
Starved
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Process performance can be measured by (check all that apply)

* speed
* quality
* flexibility
speed, quality, flexibility
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The time it takes to preheat an oven before baking cookies is an example of
Setup time
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The ability to change the type of product being produced
Mix flexibility
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How well a product or service meets design specifications
Conformance quality
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All else equal, when capacity increases, cycle time
Decreases
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When a task cannot be started until the previous task is complete (process type)
Sequential process
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Time it takes a product to go through a process from beginning to end
Throughput time
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The rate at which a process can product products per a given time period
Capacity
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The time that passes between successive units of production
Cycle time
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In order to control quality for a process in which knowledge is advanced and well developed, it is best to control the
process
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As we divide labor into smaller tasks, the cost of learning and wage cost of skill
Decreases
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Knowledge that is easy to write down and transfer
Explicit
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The process type is the most efficient but the least flexible
Continuous
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A jumbled flow through a manufacturing plant typically occurs in which type of a process?
Job shop
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The cost of learning generally _____ with larger more complex tasks
Increases
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The process type is characterized by very low WIP and single-piece flow
Cell
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Products are moved from task to task in groups
Batch flow
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Worker skill would be highest in a
Job shop
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All else equal, average throughput time would be lower in which of these process types?
Cell (single-piece flow) with no WIP
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A fully automated process has a high level of
Proceduralization
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This is an example of a product-focused operation
Auto assembly line
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The cost of a skilled worker’s time
Wage cost of skill
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The wage cost of skill generally ___ with larger and more complex tasks
Increases
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A way of organizing work into departments by similar skills, activities, and technologies
Process-focused
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Work can be organized into two types of operations: Product-focused and
Process-focused
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A group of products manufactured in a similar way
Product family
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Products move through process steps by varying routes
Jumbled flow
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Knowledge that is difficult to write down or transfer
Tacit
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The basic ways of organizing work include which of the following (check all that apply)

* product focused
* process focused
* linear
* functional
* vertically integrated
Product focused, process focused
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Work is organized by product family or customer type
Product-focused
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This is an example of a process-focused operation
Job shop
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As operations are divided into smaller tasks, workers end up with jobs that vary in length
Imbalance of work
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A combination of one or more process types in one system, commonly found in practice
Hybrid system
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Quality control at low stages of knowledge involves controlling the
Product