Studied by 5 people
In a multi-step process, which of these will be longer? Throughput time or cycle time
Throughput time
When an operating system no longer depends on initial startup conditions, it is in
Steady state
Refers to how a product delivers some set of performance dimensions to meet customer needs
Performance quality
A process which operates such that one operation cannot work on a product until the previous operation’s task is complete is said to be a ____ process.
Sequential
Utilization is a measure of
Efficiency
A set of tasks that converts inputs to outputs
Process
One purpose of process flow diagrams is
Communication
A triangle in a process flow diagram indicates a
buffer
Cycle time can be defined as
the average time between finished units of production in a process
Two operations in a process occur at the same time
Parallel process
Process flow diagrams help us (check all that apply)
Communicate process flow
Analyze processes
Increase product costs
Increase time to market
communicate process flow, analyze processes
The number of products produced by a process in one day is a measure of
Capacity
Throughput time can be defined as
The time, from start to finish, that it takes a product to go through a process
How well a process turns inputs into outputs
Efficiency
The total amount of work or “touch time” that is put into a product by employees
Labor content
A task that is idled because it is waiting on work from the previous task is said to be
Starved
Process performance can be measured by (check all that apply)
speed
quality
flexibility
speed, quality, flexibility
The time it takes to preheat an oven before baking cookies is an example of
Setup time
The ability to change the type of product being produced
Mix flexibility
How well a product or service meets design specifications
Conformance quality
All else equal, when capacity increases, cycle time
Decreases
When a task cannot be started until the previous task is complete (process type)
Sequential process
Time it takes a product to go through a process from beginning to end
Throughput time
The rate at which a process can product products per a given time period
Capacity
The time that passes between successive units of production
Cycle time
In order to control quality for a process in which knowledge is advanced and well developed, it is best to control the
process
As we divide labor into smaller tasks, the cost of learning and wage cost of skill
Decreases
Knowledge that is easy to write down and transfer
Explicit
The process type is the most efficient but the least flexible
Continuous
A jumbled flow through a manufacturing plant typically occurs in which type of a process?
Job shop
The cost of learning generally _____ with larger more complex tasks
Increases
The process type is characterized by very low WIP and single-piece flow
Cell
Products are moved from task to task in groups
Batch flow
Worker skill would be highest in a
Job shop
All else equal, average throughput time would be lower in which of these process types?
Cell (single-piece flow) with no WIP
A fully automated process has a high level of
Proceduralization
This is an example of a product-focused operation
Auto assembly line
The cost of a skilled worker’s time
Wage cost of skill
The wage cost of skill generally ___ with larger and more complex tasks
Increases
A way of organizing work into departments by similar skills, activities, and technologies
Process-focused
Work can be organized into two types of operations: Product-focused and
Process-focused
A group of products manufactured in a similar way
Product family
Products move through process steps by varying routes
Jumbled flow
Knowledge that is difficult to write down or transfer
Tacit
The basic ways of organizing work include which of the following (check all that apply)
product focused
process focused
linear
functional
vertically integrated
Product focused, process focused
Work is organized by product family or customer type
Product-focused
This is an example of a process-focused operation
Job shop
As operations are divided into smaller tasks, workers end up with jobs that vary in length
Imbalance of work
A combination of one or more process types in one system, commonly found in practice
Hybrid system
Quality control at low stages of knowledge involves controlling the
Product
Note 
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