Applied Business Tools and Technology in Tourism WEEK 1

Flashcards covering the definitions of business tools, communication technologies, software applications, and business subsystems within the hospitality and tourism industry.

Business Tool

It can be considered as any asset that helps or assists the organization to achieve its stated aims or objectives, varying in size, complexity, danger and importance to the business operation.

Business Assests

Tools that support organizational goals and objectives.

Various Types

Different tools used accross business functions.

Varying in size and complexity

From simple to advanced systems.

Importance and risk

Each tool has impact on operarions, success, and safety

Portable and attractive tool

Items that portable and probably does not have a fixed location and are attractive, meaning they could be a target for theft or excessive use.

Significant small tools

This is very similar as the item are small so they can be easily lost and they are significant to the business

Portable radio

Portable, attractive, and prone to theft

Tablet (PMS)

Portable and valuable for hotel operation

Hotel Keycard

Small but essential for room access

USB drive

Small in size but may contain important data

Business Technology

The application of science, data engineering, and information for business purposes, including customer-facing applications and back-office systems.

Represent an investment to the business, require control, will generally require training, are attractive in terms of cost, often portable

Regardless of the group name that is identified, it is important to note that the tool must:

Digital cameras

Tools used for still images and moving videos, utilized in documentation and communication.

Scanners

Devices that convert documents and images into digital format for storage and sharing.

Dictation Machines

Tools used to record voice messages and notes for hands-free documentation.

Photocopiers

reproduce documents quickly and efficiently for business use.

Notebooks

Record ideas, notes, plans, and important business information.

Laptop

Create, analyze, store, and represent information anywhere, anytime

Order taking handhelds

Portable devices used by staff in the hospitality industry to take orders on the go.

Facsimile (Fax Machines)

Electronic equipment used for sending documents electronically over a network.

Business Web Site

An online platform that provides information, attracts customers, and supports online bookings.

Laser pens

Used for representations and pointing

Key board

For data entry and communication

Brochures

Printed materials used for promotion and information

Landline telephones

for voice communication within the business

Software

application that help manage operarions, reservations, guests, and finances

Email

For fast and efficient communication

WhatsApp

An instant messaging tool used for guest communication, reservations, and customer support.

Viber

A chat tool featuring free calls and group communities, best used for team coordination and real-time updates.

Messenger

A messaging platform with business page integration, primarily used for customer inquiries and marketing engagement.

Telegram

A cloud-based messaging service with high security, used for secure communication and broadcasting announcements.

Microsoft Teams

A collaboration platform that allows teams to chat, meet, and work together with integrated Office 365 apps.

Windows

An operating system that powers computers and supports daily business operations through file and device management.

Office 365

A productivity suite used for creating documents, spreadsheets in $Excel$, and presentations in $PowerPoint$.

Gmail

It is best for business email, communication, and file sharing. It is also use for fast, secure, and reliable communication.

Yahoo!

It is a emaill service for sending spand receiving messages with large storage, attach up to 25MB, and has spam protection

Canvas

A learning management system used to organize courses, manage assignments, and track student progress.

Google Drive

A cloud storage tool designed for securely storing, sharing, and collaborating on files in real time.

Outlook

An email and calendar tool used for professional communication, scheduling, and task management.

People

Individuals who bring skills, knowledge, and motivation to achieve organizational goals.

Process

Structured activities and procedures that transform inputs into valuable outputs.

Tools

The technology and resources used to support and enable both processes and people.

Work

The tasks and activities performed to deliver products or services and create value.

Organizational Culture

The shared values, beliefs, and norms that shape behavior and influence performance within an organization.

Business Environment

The broader context in which subsystems operate, including customers, competitors, suppliers, regulators, technology, and the economy.

excellent education, VISION

A premier inclusive university of choice aspiring to improve man as man by developing individuals through a legacy of __ and compassionate value formation.

A premier inclusive university of choice aspiring to improve man as man by developing individuals through a legacy of excellent education and compassionate value formation

What is olfu Vision?

The our lady of fatima university, together with fatima medical science foundation,inc., is dedicated to the improvement of man as man through the holistic formation of individual imbued with knowledge, skills, and virtues

What is olfu Mission?

knowledge, skills, and virtues.

The our lady of fatima university, together with fatima medical science foundation,inc., is dedicated to the improvement of man as man through the holistic formation of individual imbued with ___

Respect, Integrity, Service, Excellence

What is the Olfu core values?

What is olfu graduates attributes

Aspirational, compassionate, honorable, inspiring, ethical, visionary, efficient, responsible

Business tool

help organization operate efficiently, communicate effectively, and manage information with ease

Chat tools

it can help business in tourism and hospitality communicate instantly, collaborate effectively, and provide better service to guests and teams

Task Management Tools

It can help business and teams organize work, communicate efficiently, and get task done on time

Work and time tracking tools

It can help you manage tasks, track time, store files, and organize your work efficiently anytime, anywhere

Business Technology

it is the application of science data engineering and information for business purposes, such as achievement of economic and organizational goals.

change

The main element of technology is the idea of __, and how it can affect business and society.

managed professionally.

Whatever its use, all this technology should be ___

business-critical production and logistics solutions,

That technology can be customer-facing applications and solutions,___, or back office financial systems, among others.

Changing World: Challenges and Opportunities

Rapid Technological Changes create new opportunity but also require business to continuously adopt and innovate

Global Dimensions

Technology Connects business and guests worldwide, but it also brings complexity in managing international operations, standards, and data

Projects Deserves Special Attention Within the Business

Technology Projects require careful planning, resources, and alignment with business goals to ensure successful implementation

Unique Nature of Technology Projects

Each technology project is unique in scope, requirements, and stakeholders, making it difficult to standardize

1. 1. Value Creation by applying technology

2. 2. High Task complexity, risks and uncertainty

3. 3. High Educated and Skill Personnel

4. 4. Advanced Infrastructure

5. 5. Short Product Life Cycle

6. 6. Need for quick Market Response

Give 6 Characteristics of Techonoly- Intensive Projects