Chapter Two - Task and Process and Two Key Tools

These flashcards provide key vocabulary and definitions related to the themes of Task, Process, and management practices as discussed in Chapter Two.

Context

The circumstances surrounding an event or concept, influencing its interpretation.

Task

What the group is doing; the issue facing them.

Process

The means of addressing a Task and finding ways to make headway.

Production

The act of creating goods or services.

Zero defects

A principle where every product off the production line is defect-free.

Quality assurance

A way of preventing errors or defects in manufactured products.

Right first time

A principle that emphasizes producing quality outputs without the need for rework.

Facilitation

Guiding a group discussion or process to foster collaboration and effectiveness.

Red thinking

Refers to focusing on the Task aspects of a meeting.

Green thinking

Refers to focusing on the Process aspects of a meeting.

SPO

Summarise, Proposal, Outcome/Output - a tool to link Task and Process.

Degrees of Uncertainty

The classification of objectives based on their clarity and the nature of the problem.

Certainty

When an objective is clear and the answer is easily obtained.

Complexity

When the objective is relatively clear, but the solution requires development.

Uncertainty

When the nature of the objective is unclear and needs to be defined.

Levels of Process Awareness

Stages of understanding and utilizing Process within a group.

Dysfunctional group

A group that gives little respect to Process and relies on rigid methods.

Transitional group

A group that starts recognizing the value of Process and introduces more flexibility.

Process Aware groups

Groups that integrate Process into every meeting item and embrace uncertainty.

Feedback Model

A model used to ensure understanding between participants by providing feedback on what was said.

Reverse Feedback

A technique where the listener feeds back what they heard to ensure understanding.