Quality Systems

Plan

- Identify the opportunity
- Analyze the process
- Create the action plan

Do

- Implement the action plan

Check

- Review and evaluate the plan

Act

- Recommend the changes
- Standardize the solution

Define

- Project charter
- Process map
- Voice of the customer

Measure

- Understand the process
- Validate the data accuracy
- Determine the process capability

Analyze

- Process analysis
- Cause investigation
- Charter review/update

Improve

- Selecting optimal solution
- Testing a pilot
- Implementing the solution

Control

- Evaluating the process
- Standardizing the procedures
- Final actions

Lean Fundamentals

- Types of waste
- Categories of waste
- Workplace organization
- Concept flow
- Inventory control
- Visual management
- Kaizen
- Value stream

Types of Waste

- NVA & unnecessary
- NVA & necessary
- NVA due to variation in quality, cost, delivery
- NVA to overstressing people, equipment, system

Categories of Waste

- Overproduction
- Waiting
- Transportation
- Defects
- Inventory
- Motion
- Extra processing

5S

- Sort (Organize)
- Straighten
- Shine
- Standardize
- Sustain
- Safety (6th S)