Certified Salesforce Administrator Exam/SALESFORCE ADMIN CERTIFICATION EXAM Q&A (LATEST UPDATED 2026|2027)

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make surethat all of the Salesforce users log in using the branded login URL. There needs to be a grace period for theuser's bookmarks to be updated.How should the administrator configure the policies in my domain settings?

Set the login policy to require login from https://nto.my.salesforce.com

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage

What should the administrator recommend?

Web-to-Case

An Administrator supporting global team of salesforce users has been asked to configure thecompany settings

Which two options should the administrator configure?

C.Default Language D.Currency Local

Which item is available in a Lightning App where visibility is limited to the Salesforce MobileApp?

Utility Bar

Users have noticed that when they click on a report in a dashboard to view the report details, thevalues in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?

The dashboard needs to be refreshed.

The running dashboard user and viewer have different permissions.

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request?

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline thatmeets the requirements.

Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has askedthe administrator to help sales reps prioritize and close more deals.What should the administrator and close more deals.

Einstein Opportunity Scoring

Cloud Kicks users are seeing error messages when they use one of their screen flows. The errormessages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues?

use a fault connector and display a screen with text explaining what went wrong and how to correct

Which tool should an administrator use to review recent configuration changes made in their org

Setup Audit Trail

Cloud Kicks has a team of product owners that need a space to share feedback and ideas withjust the product team.

Create a Chatter Private Group.

Cloud Kicks executives have noticed the opportunity Expected revenue Field displaysincorrect values.

.Change the probability associated with the stage.

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern thereps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards

Dynamic Dashboard

An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update

Activate the critical update in a sandbox.

Ursa Major Solar wants to assist users with a guided expense report process to simplifysubmissions, routing, and authorizations. Which two tools should an administrator use to build this solution?

Flow BuilderC.Approval Process

Northern Trail Outfitters has a new flow that automatically sets the field values when a newaccount is created. That the flow is launched by a process, But the flow is not working properly.What should administrator do to identify the problem

Use the native debug feature in the flow builder

sales reps at Northern Trail Outfitters have asked for a way to change the Probability field valueof their Opportunities.

What should an administrator suggest to meet this request?

Make the field editable on page layouts

An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated?

The User is in a Custom hierarchy field

The User is assigned in workflow email alert

An administrator has assigned a permission set group with the two-factor authentication forUser Interface Logins permissions and the two-factor authentication for API Logins permission to a group ofusers.Which two prompts will happen when one of the users attempts to log in to Data Loader?

Users need to connect an authenticator app to their Salesforce account.

Users need to download and install an authenticator app on their mobile device.

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request?

Bucket Column

When a cloud kicks Opportunity closes, the company would like to automatically create a renewalopportunity.Which two automation tools should an administrator use to accomplish this request

Flow Builder

Process Builder

An administrator at Universal Containers has been asked to prevent users from accessingSalesforce from outside of their network.What are two considerations for this configuration?

IP address restrictions are set on the profile or globally for the org.

enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement?

Create a master-detail lookup.

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to useOpportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement?

Create three sales processes. Create three record types and three page layouts.

What should an administrator use as an identifier when importing and updating records from aseparate financial system?

B.External ID

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. Theadministrator has discovered been changing the source reports.Which two actions should the administrator take to preserve the integrity of the source reports

C.Move the dashboard reports to the view-only folder.D.Change the dashboard to be a dynamic dashboard

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.What should an administrator do to meet the requirement?

Enable Creation of Recurring Tasks.

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,and there can be multiple design for one product across various stages.Which two steps should the administration configure to meet this requirement?

Create a Custom Object for shoe design.

Add a custom master detail field for shoe design on the Product Object

Universal Container wants to increase the security of their org by requiring stricker user passwords. Which two of the following should an administrator configure?

Minimum password length.

D.Password complexity requirement.

An administrator Creates a custom text area field on the Account object and adds it to the serviceteam's page layout. The services team manager loves the addition of this field and wants it to appearin the highlights panel so that the services reps can quickly find it when on the Account PageHow should the administrator accomplish this?

In the Account object manager, create a custom compact layout.

DreamHouse Reality needs to use consistent picklist value on a category filed on accountsand cases, with value respective to record types.Which two features should the administrator use to fulfill this requirement?

Global Picklist

Custom Picklist

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.Which field type should an administrator use to capture coordinates?

.Geolocation

Universal Containers (UC) would like to count the number of open cases associated with eachaccount and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

D.Use a scheduled flow

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by theUC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team

A.Configure a flow to assign the cases to the queue.B.Use assignment rules to set the queue as the owner of the case

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to allnew cases that reference the new product.

What should an administrator do to satisfy this requirement

Create a predefined case team and an assignment rule.

A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce?

Data Import Wizard

An administrator gets a rush request from Human Resources to remove a user's access toSalesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfil the request

Freeze the user to prevent them from logging in while removing them from being referenced in theDirect Manager field.

An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on?

Use the $Record global variable.

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on theContact when leads are converted.

Which two items should the administrator do to make sure these values are populated

Create a custom picklist field on Contact.

Map the picklist field on the Lead to the Contact.

he administrator for AW Computing is working with a user who is having trouble logging in to salesforce.What should the administrator do to identify why the user is unable to login?

A.Review the Security token

The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation. What should administrator use to fulfill the requirement

A.Delegated approver

Universal Containers has enabled Data Protection and Privacy for its org.Which page layouts will have the Individual field available for tracking data privacy information

B.Account and User

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects thefields related to customer accounts and another page layout includes fields for partner accounts. Theadministrator has assigned the customer account page layout to sales and support users and the partneraccount layout to the partner management team.What should the administrator configure to meet this requirement?

D.Create one record type for customer accounts and one record type for partner accounts.

User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

A.Add Component visibility filters to the Components.

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement

B.Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

Cloud kicks want to give credit to Opportunity team members based on the level of effortcontributed by each person toward each deal.What feature should the administrator use to meet this requirement?

B.Splits

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.How should the administrator accomplish this goal?

B.Configure a validation rule requiring Lead Source when the stage is set to closed won.

The Administrator at Universal Container wants to add branding to salesforce.Which two considerations should the administrator keep in mind?

A.Only one theme can be active at a time, and a theme applies to the entire org.

.Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

What are three Setting an administrator should configure to make it easy for approvers torespond to approval requests?

A.Update the organizations chatter setting to allow approvals.

B.Enable the organizations Email approval response setting.

D.Add the Items to approve component to the approvers home page.

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget?

.Check the AppExchange for prebuilt Solution that can be easily customized.

Which two objects are customizable the Stage Setup Flow?

A.Leads

C.Opportunities

What are two considerations an administrator should keep in mind when working with Salesforce objects?

A.Custom and standard objects have standard fields.B.Standard objects are included with Salesforce

Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identifythese new records from existing Leads.What approach should an administrator take to meet this requirement?

B.Define a record type and assign it to the interns

Northern Trail Outfitters has requested that when the Referral Date field is updated on thecustom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request

Process Builder

The Administrator at Cloud Kicks need to automatically route support cases, regardless ofhow they are created, to a queue based on case priority.What tool should the administrator use?

B Assignment Rules

Which tool should an administrator use to identify and fix potential session vulnerabilities?

C.Security Health Check

The Human resources department at Northern Trail outfitters wants employees to providefeedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.How should an administrator configure the custom object to meet this requirement?

B.Define a criteria-based sharing rules

Clod Kicks has the organization wide defaults for Opportunity set to private.which two features should the administrator use to open up access to Opportunity records for salesusers working on collaborative deals?

B.Role hierarchy

D.Sharing rules

A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?

Account

Contact

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for theirSalesforce accounts.Which three password policies should an administrator configure?

.Maximum invalid login attempts

D.Password complexity requirementsE.Number of days until expiration

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. Auser has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?

A.Ensure that the page layout for the user's profile has been updated

D.Review the field level security of the field for the user profile

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and therecan be multiple designs for one product across various stages.Which two steps should the administrator configure to meet this requirement?

A.Add a custom master-detail field for shoe designs on the Product object,B.Create a custom object for shoe designs.

The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.Which Scenario Could prevent the administrator from fulfilling this requirement?

.Roll-Up summary field sexist on the master object.

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator thatgenerated leads for loans. DHR needs to complete the project within 30 days and has maxed out itsbudget for the year.

C.Flow Solution

The administrator at Clod Kicks updated the custom object Event to include a lookup field to theprimary contact for the event. When running an event report, They want to reference fields from theassociated contact record.

.Create a new report type with event as the primary object and Contact as a related object

The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.Which two options could cause this issue?

B.The user's profile is missing view access.

D.The report is saved in a private folder

Cloud Kicks has a custom object called Shipments. The Company wants to see all theshipment items from an Account page. When an Account is deleted, the shipments should remain.What type of relationship should the administrator make between Shipments and Account?

A.Shipments should have a lookup to Account.

AW Computing would like to improve its Case Lightning record page by including:•A filtered component to display a message in bold font when a case is saved as acriticalrecordtype.•A quick way to update the account status from the case layout.Which two components should an administrator use to satisfy these requests?

Related Record

Rich text

Cloud Kicks want to have consistency when communication with customers on cases. Thecompany has requested messages to be sent in an email channel with categories to help search for the proper message.

Prebuilt Auto-Responses

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.How Should the Administrator Address this requirement?

Set the Fiscal Year to Standard and the starting month as February

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.Which 3 items should the administrator configure to provide appropriate access to the report?

Folder access

Field level security

An administration needs to store the ID of record type of later use in a flow. Which kind of variable should the administrator use?

Record variablE

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administratorto reset their password.Which two options should the administrator consider when resetting the user's password

C.Resetting a locked-out user's password automatically unlocks the user's account.

D.After resetting a password, the user may be required to activate their device to successfully login to Salesforce

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforcemobile app.Which two types of pages could an administrator build and customize using the Lightning App Builder?

C.App page

D.Record Page

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.The agents need a more efficient way to find documentation and similar cases from the Case page layout.How should an administrator meet this requirement

.Direct users to Global Search to look for similar cases

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

What should the administrator utilize to satisfy the request?

Workflow rule

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submitfindings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement

Screen Flow

AW Computing (AWC) occasionally works with independent contractors, who the companystores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record

Enable Contacts to multiple Accounts

The administrator at Cloud Kicks has created an approval process for time off requests.Which two automated actions are available to be added as part of the approval process?

Field Update

Email Alert

Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.

Which Feature Should an administrator use to fulfill this request?

Validation rules.

An administrator supporting a global team of salesforce users has been asked to configure company settings

A.Currency Locale

B.Default Language

Universal Container wants to prevent its service team from accessing deal records. Whileservice users are unable to access deal list views, they are able to find the deal records via a search.What options should the administrator adjust to fully restrict access?

Page layouts and field- level security

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities

.What should an administrator configure to provide these insights?

Campaign Influence

Dreamhouse Reality just announced its new home concierge offering. This product is unlikeanything the company has offered in the past and follows a different business model.

What Should the administrator Configure to meet this requirement?

Create a new sales process

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a responsefrom an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

B.Case Escalation Rule

DreamHouse Realty regularly processes customer requests for warranty work and would like tooffer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request

Web-to-Case

Email-to-Case

The administrator at universal containers has a screen flow that helps users create new leads.When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.

How should the administrator complete this requirement?

Assign a decision element to direct the user to a second screen to hold specific search engine onlywhen a lead source is "Search Engine".

At universal Containers, users would like to be able to share Salesforce records with othermembers of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality?

C.The Add Record action must be configured in the group publisher.

D.An administrator needs to create a group to enable record sharinG

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a titleof CEO is created, the contact's account record gets updated with the CEO's name.Which feature should an administrator use to implement this request?

Process Builder

The Client services and customer support teams share the same profile but have differentpermission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout

.What should the administrator use to fulfil this request?

Component Visibility

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CKhas an automated business process it wants to run once a week to count the number of open cases related to anaccount.

How should the administrator recommend automating this business process?

Configure a scheduled flow in flow Builder

Northern Trail Outfitters has requested that when the Referral Date field is updated on thecustom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request

Process Builder

The Administrator at Cloud Kicks need to automatically route support cases, regardless ofhow they are created, to a queue based on case priority.What tool should the administrator use?

B Assignment Rules

Which two objects are customizable the Stage Setup Flow?

Lightning page Tab

An administrator at AW Computing has been asked to help the Support team with report folders. They want afolder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit allreports.Which two ways should these folders be shared?

Share the Helpdesk folder with Support Agents with View access.

C. Share the Support Reports folder with Support Managers with Edit Access.

Universal Containers (UC) customers have provided feedback that their support cases are notbeing responded to quickly enough. UC wants to send all unassigned Cases that have been open formore than two hours to an urgent Case queue and alert the support manager.Which feature should an administrator configure to meet this requirement?

Case Assignment Rules

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.The VP of Sales requested that this information be accessible on the opportunity and available for reporting

Customize Opportunity Contact Role.

E.Add the Opportunity Contact Role related list to the Opportunity page layout.

the sales manager at Cloud Kicks wants to set up a business process where opportunity discountsover 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by theuser's manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to review before setting up this approval process?

Create a custom Discount field on the opportunity to capture the discount amount

B.Populate the Manager standard field on the sales users' User Detail page.

An administrator at Universal Container needs an automated way to delete records based onfield values

Flow Builder

Cloud Kicks has decided to delete a custom field.What will happen to the data in the field when it is deleted?

The data is permanently deleted.

At cloud kicks sales reps use discounts on the opportunity record to help win sales onproducts. When an opportunity is won, they then have to manually apply the discount up the relatedopportunity products. The sales manager has asked if three is a way to automate this time consuming task.

Flow Builder