LEAD WORKPLACE COMMUNICATION

Workplace Communication

Process of sharing information within an organization.

Sender

Person who delivers the message

Message,Information being communicated

Channel,Method used to send the message

Receiver,the person who receives the message

Feedback,The receiver's response to a message

noise,any disturbance that interferes with the transmission of a message

Verbal Communication,expressing ideas to others by using spoken words

Nonverbal Communication,communication using body movements, gestures, and facial expressions rather than speech

Content,The information

Frequency,How often communication happens

Jargons,Technical or specialized words only certain people understand

Physical Barriers,A barrier caused by the workplace environment or distance between two people

Language Barriers,Obstacles in communication due to language differences.

Cultural Barriers,People may have different customs, beliefs, or ways of communication

Emotional Barriers,Strong emotions make communication difficult

Perception Barriers,The way people see and understand things are different

Clear,Message should be easy to understand

Concise,Be short and direct

Concrete,Message should contain specific facts and details

Correct,Message should be accurate and free from mistakes

Coherent,Message should be organized and logical

Complete,Provide all the information that the receiver needs

Courteous,Be polite, respectful, and friendly

Communication Flow,Direction in which information moves within an organization.

Downward Communication,communication that flows from higher to lower levels in an organization

Upward Communication,communication that flows from lower to higher levels in an organization

Horizontal Communication,information shared among people on the same level

Diagonal Communication,Happens between employees from different departments and different levels

Formal Communication,follows the official chain of command or company procedures

Informal Communication,Happens naturally among employees