COMM 320

Values

Stated beliefs and visions within strong organizational cultures.

Anticipatory socialization

Learning about an organization before officially joining it.

Surface acting

Inauthentically performing certain emotional displays to meet role expectations.

Deep acting

Eliciting authentic emotional displays by conjuring up real feelings.

Emotional contagion

When an observer experiences emotions parallel to those of another person.

Detached concern

Feeling for someone, such as a nurse remaining calm in an emergency.

Stress

Short-term response to challenges that can be useful.

Burnout

Extended feelings of stress leading to numbness and disengagement.

Algorithmic management

Management where algorithms control employee processes or decisions.

Synchronous media

Communication occurs at the same time but potentially from different locations.

Identification

A combination of overlapping roles and positions that shape one’s identity.

Disidentification

Rejecting labels or roles that do not resonate with one’s self-perception.

Emotional support

Support that provides comfort and understanding, typically feeling-based.

Informational support

Providing knowledge, advice, and resources to help others.

Instrumental support

Provision of needed resources without solving the problem directly.

Rites and rituals

Practices within organizations that enhance integration and belonging.

Cultural networks

Communication systems through which organizational values are communicated and reinforced.

Fissured workplace

A work environment that relies on outsourcing, leading to precarious job conditions.

Precarious work

Unstable job conditions often characterized by low wages and insecurity.