HCA 105 FINAL EXAM STUDY

MA’s perform routine _______ and ________ tasks in a variety of offices and clinics

administrative and clinical

The CMA (AAMA) certification exam is divided into 3 content areas

General, administrative, clinical

Administrative Skills include medical ______, patient navigator/________, Medical _______ practices, establishing patient _______ records, scheduling ________ and practicing ______

reception, advocate, business, medical, appointments, finances

5 Examples of Administrative Responsibilities of an Medical Assistant

maintaining medical records, scheduling appointments, filing and sorting mail, handling telephone calls, completing medical records

Clinical skills include

anatomy and physiology, infection control , patient intake and documentation of care, patient preparation and assisting the provider, nutrition, collecting and processing specimens, diagnostic testing, pharmacology, emergency management/first aid

5 Examples of Clinical Responsibilities of a MA

Obtain vital signs, height and weight, collection and processing of specimens, performance of lab tests, administration of medications, respond to emergencies

Scope of practice refers to activities individual health care professionals are permitted to ________________________

perform within a specific profession

Medical professional who oversees you is held

personally responsible for your actions

Respondeat Superior

Let the master answer

AAMA Stands for

American Association of Medical Assistants

Purpose of AAMA

raise the standards of the medical assistant profession

CMA is sponsored by

AAMA

AMT stands for

American Medical Technologists

RMA is sponsored by

AMT

NCCT stands for

National Center for Competency Testing

NCCT offers:

National Certified Medical Assistant (NCMA)

What organization is an independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations

National Center for Competency testing

NHA stands for

National Healthcareer Association

NHA offers

Certified Clinical Medical Assistant (CCMA)

AAPC stands for

American Association of Professional Coders

How many continuing educational units every _____ years needed to obtain to maintain credentials as a CMA

60 CEU every 5 years

How many continuing educational units every ___ years needed to obtain to maintain credentials as a RMA

30 every 3 years

Family practice

generalists are often called primary care physicians (PCP) by insurance companies

treat excessive or deficient levels of hormones which regulate glandular function

Endocrinology

treat disorders of the gastrointestinal tract

Gastroenterology

Involves pregnancy, labor and delivery of infant

Obstetrics

treats diseases and conditions of the female reproductive system

Gynecology

study, diagnose and manage diseases of the kidney

Nephrology

deals with the nervous system (brain and spinal cord)

Neurologist

work involves cancer patients treatments may involve chemotherapy and radiation

Oncology

deals with eye-related problems

Ophthalmology

Treats ear, nose and throat (ENT)

Otorhinolaryngology

Study of diease

Pathology

Longer period of time, getting paid

Internship

Shorter period of time, unpaid

Externship

Treats diseases of the kidney, bladder or urinary system. Also treats male reproductive system

Urology

What is the title of a practitioner who practices Podiatry?

Podiatrist

What degree do Podiatrists have

DPM or Doctor of Podiatric Medicine

What do podiatrists do

Diagnose and treat diseases and disorders of the feet

concierge medicine

relationship between a patient and a primary care physician in which the patient pays annual fee or retainer

More than 24h and they are admitted

Inpatient

Less than 24h not admitted

Outpatient

Laboratory

A place where research investigation or scientific testing takes place

inpatient: a medical setting in which patients are admitted for ________, ___________, or ____________ purposes

Diagnostic, radiographic, treatment

Caduceus

A medical symbol

Stick/wand symbolizes

Balance and harmony

Snakes/serpents symbolize

Healing

Professionalism is the ______, _________, and _________ of someone in a professional environment

manner, behavior, attitude

5 examples of professional behaviors include

Honesty, dependability, punctuality, patience, respect

Check voicemail/messages at least __ times a day

3

List the 3 instances in which you need to check voicemail/messages

In the morning, after lunch, before you go home

When preparing the front desk

turn on computers, scanners, printers and other electronic equipment, retrieve telephone messages, retrieve faxes, prepare sign in sheet, cash balance forms, etc.

HIPAA stands for

Health Insurance Portability and Accountability Act

Purpose of HIPAA

to protect the patient’s privacy and confidentiality

In every examination room, you need to have an ________, a __________ and a _______________

ordinary trashcan, biohazard bin, sharps container

OSHA stands for

Occupational Safety Health Administration

How often and for how long do you need to run an eyewash station?

everyday, 1-5 min

PPE stands for

Personal protective equipment

Examples of PPE

head cap, goggles, face mask, face shield, lab coat, gloves, shoe covers

Noncompliance to OSHA can result in

fines and closure of the healthcare facility

SDS Stands for

Safety Data Sheets

Safety Data sheets contains

detailed information about the hazardous substances/chemicals used in the medical office and laboratory

At offices, you need a minimum of ___ fire exits

2

In every room, you need to have an ______

evacuation plan

PASS stands for

Pull, aim, squeeze, sweep

RACE Stands for

Rescue, activate the alarm, confine the fire, extinguish the fire

Practice management software manages the

operations of a medical practice

Practice management software functionality

varies depending on program

What does practice management software do?

records patient demographics, schedules appointments, records insurance information, verifies eligibility, scrubs outgoing claims, processes claims, checks claim status, monitors underpayments, generates financial reports

EHR stands for

Electronic Health Record

EHRs contain

information from all clinicians involved in the patients care

EMR stands for

Electronic medical record

EMRs are

specific to an individual clinic

PHR stands for

Personal Health Record

PHRs are maintained by

the individual patient

EMRs evaluate patient information using graphs and

flow sheets

Flow chart

Measurements are recorded in a graph or in a tabular form

Ergonomics

study of how people work

Proper ergonomics

promotes wellness and minimizes musculoskeletal disorders

Examples of office equipment

copy machine, fax machine, dictation-transcription, printer, smartphones and pagers

Other name for Fax machine

Facsimile machine

HEAT stands for

Hear them out, be Empathetic, Apologize, Take action

4 S’s of Clarity

Substance, simplicity, structure, speed

Routing calls saves _____, avoids _______ and scores _______________

time, frustration, customer service points

Examples of call routing in a medical office

appointment scheduling, medical questions, billing inquiries, prescription refills

7 informations in taking a message

Name of caller, date of call, time of call, callback number, who the message is for, message, MA’s initials

Do not give ______ over the phone to anyone unless the patient has given __________ for the release of specific information

information, written permission

5 common types of phone calls

appointments, prescription refills, follow up calls, test results, business, personal, legal calls

One of the most important aspects of scheduling is to

learn your doctors habits

Matrix

a system for blocking off unavailable patient appointment times

Buffer

extra time to accommodate emergencies, walk-ins and other demands in the provider’s daily time schedule

Clustering

grouping similar appointments together

Double booking

booking two patients at the same time for the same provider

Walk-in/open hours

Allowing patients to come in without an appointment during specific hours

Single-booking

Scheduling one patient at a time for a specific appointment

Streaming

Scheduling patients based on the time required for their visit

Wave

Scheduling multiple patients to arrive at the same time and seeing them in the order they arrive

Modified wave

Similar to wave scheduling but allows for some staggered appointments

STAT

immediately

Fasting

no food/drink for 10-12 hours