Mediation Exam 2

What percent of communication is body language?

70

From Joe, what are main reasons that arguments start?

communication, fear and trust

What are Chuck’s 5 main reasons arguments start?

threaten identity or values, unmet emotional needs, competing goals, the need to be right, unresolved frustration

From Joe, why is trust a reason for an argument?

it’s typically from an established pattern of lying or breaking of trust

From Joe, how can fear start an argument?

it could be a fear of anything, including childhood or unjust power hierarchies are work

Sometimes in your style, you have to be…

radical

When it comes to resolving arguments, you should think outside the..

circle

If you are conducting a lying mediation, try to understand what about the lying disputant?

the emotional headspace of the liar before confrontation

true/false: before every mediation, you meet with/call each of the disputants individually?

true

In resolving arguments, you should consider the what of the argument if you approach aggressively?

consequences

instead of approaching aggressively to an argument, the best approach is…

to not put them on the spot

What should you be aware of between cultures during a mediation?

value differences

resolving arguments is about repairing what in a relationship?

a crack in the relationship

resolving a mediation is about repairing what kind of relationship?

a broken relationship

what are the 4 kinds of people according to mediator chuck

will do, can’t do, wanna do and won’t do

If you’re in an argument with a stranger, what should you do?

back off

some people aren’t happy unless they do what to you?

make you unhappy

mediator law: It’s ok to be what, just don’t get what

mad, mean

mediator law: behind every what lurks another what

story

mediator law: what is reality

perception

does your appearance matter when you appear for a mediation?

yes, it determines your perceived authority and power

CLEARR method stands for…

calm, listen, explore, align, respect, restore