INTRODUCTION TO HOSPITALITY INDUSTRY

PRELIM (H1)

HOSPITALITY

• it is defined by the Oxford English dictionary as “reception and entertainment of guests, visitors or strangers with liberality and goodwill”

HOSPITALITY INDUSTRY

• Can be defined as the collection of business providing accommodation and/ or food and beverages to people who are away from home, regardless of whether it is for a long or short time.

ACCOMMODATION

• It involves the provision of overnight accommodation for people staying away from home.

FOOD AND BEVERAGE

• It Involves the provision of sustenance for people eating away from home or not home

HOSPITALITY INDUSTRY

• It is a part of a larger group of economic activities referred to as tourism

TOURISM

• Refers to a collection of industries providing essential services, such as transportation, food and beverage operations, accommodation, and leisure activities, to the traveling public.

Hospitality Industry

• Institutional Food and Beverage Services.

• Institutional Accommodation Services.

Tourism Industry

• Transportation Services

• Events and Attractions

• Leisure Activities

PROFIT-MAKING BUSINESS

• This includes establishments that are set up to earn a profit.

• Examples include commercial restaurants and accommodation properties.

NON-PROFIT-MAKING BUSINESS

• This includes establishments that are not run mainly for profit

• This promote the benefits and welfare

• In case of an excess income, it is reinvested in the business

• Example: residential care facilities, institutional accommodation like prisons, hospitals, and university student residences.

• PROFIT-MAKING BUSINESS

• NON-PROFIT-MAKING BUSINESS

What are the categories if hospitality business?

HOTEL (Chan & Mackenzie)

• It is an establishment offering sleeping accommodations to any persons who is willing to pay a reasonable sum for the services and facilities provided

HOTEL (DOT)

• defined as a building edifice, or premises, or a completely independent part thereof, which is used for the regular reception, accommodation, or lodging of travelers and tourists and the provision of services incidental thereto for a free.

NATIONAL ACCOMMODATION STANDARDS FOR HOTELS, RESORTS, AND APARTMENTS HOTELS

What DOT implements that classify accommodation enterprises?

STAR GRADING SYSTEM

How to classify accommodation enterprises by the use of?

ONE STAR

• These enterprises appeal to an budget-minded travelers.

• These offer a limited range of facilities and services

TWO STAR

• These enterprises appeal to tourists seeking more than basic accommodation

• These offer expanded facilities and a higher level of comfort

THREE STAR

• These enterprises offer a very good level of accommodation.

• They have more spacious public areas, higher-quality facilities, and a greater range of services.

FOUR STAR

• These enterprises are upscale in all areas.

• Accommodation is refined and stylish

• Service is responsive, often including and extensive array of facilities

FIVE STAR

• These enterprises reflect luxury and sophistication.

• The facilities are world-class in every manner, and the meticulous service exceeds all guest expectations.

Target Market

• A hotel can be classified based on the type of guests it caters to.

• It can be any of the following:

  • Commercial Hotel

  • Tourist Hotel

  • Resort Hotel

Commercial Hotel

• It offers food and accommodation services to traveling business people.

Tourist Hotel

• It offers food and accommodation services to people traveling for pleasure.

Resort Hotel

• It offers food and accommodation services to people traveling for pleasure but is usually found at scenic spots.

RESIDENTIAL HOTEL

• Provides accommodation for guests staying for long time

TRANSIENT HOTEL

• Hotel caters to guests who stay for a short period.

LOCATION

• A hotel can be classified according to where it is located.

• For instance, a city center hotel or suburban hotel

SIZE

• A hotel can be classified according to its size: small, medium-sized, or large.

• The number of rooms within each classification varies from one country to another.

• This enables hotel with similar sizes or numbers of rooms to compare operating procedures and statistical results.

FACILITIES

• Hotels also vary depending on the standards of services and facilities they offer.

• Hence, hotels can be any of the following:

  • Full-service Hotel

  • Budget Hotel

  • Self-catering Hotel

FULL-SERVICE HOTEL

• It provides a wide selection of guest services in addition to accommodations such as health, sports, and business facilities.

BUDGET HOTEL

• It provides cheaper and more basic guestrooms with limited services.

SELF-CATERING HOTEL

• It only provides accommodation and no other service.

• Guests are expected to prepare their food, clean and tidy their rooms, and do their laundry, though some offer a weekly cleaning service.

OWNERSHIP

• Another way to classify a hotel is by its ownership.

• Hotel ownership can be follows:

  • PRIVATE

  • A LOCAL GROUP

  • AN INTERNATIONAL GROUP

PRIVATE

• It is an independent hotel owned by a person, a partnership, or a private company.

A LOCAL GROUP

• It includes several hotels owned by a local company

AN INTERNATIONAL GROUP

• It includes a hotel that is part of an international chain of hotels

• COMMERCIAL HOTEL

• TOURIST HOTEL

• RESORT HOTEL

• What are classification under of Target Market?

• FULL-SERVICE HOTEL

• BUDGET HOTEL

• SELF-CATERING HOTEL

What are the different standards of services and facilities can be offer?

• PRIVATE

• A LOCAL GROUP

• AN INTERNATIONAL GROUP

What are the another way to classify a hotel based on ownership?