Managing Organizations in Sport Exam 1

Financial, physical, and human resources are the only resources managed by a sports manager.

False

Decision-making is the process of selecting an alternative course of action for a solution.

True

Creativity is a way of thinking that generates new ideas innovation and implements them

True

Responsibility is the right to make decisions issues orders and use resources

False

With decentralized authority, middle and first level managers make important decisions

True

The human resources management process consists of planning, attracting, developing, and retaining employees

True

Rules, policies and procedures are used for what decisions?

programmed

Sport managers are responsible for achieving organizational goals by

Efficiently and objectively using human resources

Different functions of management

Planning, Organizing, Leading, and Controlling

Planning

-Setting goals/tasks

-Conceptualizing

Organizing

-Operational

-Implementation

Leading

-Decision maker

-Problem solver

• respect/integrity

-Motivator

Controlling

-Accountability

-Quality management

-Ensure goals are achieved

Internal Factors

• Mission

• Resources

• Systems Process

• Structure

• Quality in sport

External Factors

• Fans and customers

• Competitors

• Suppliers

• Society and Activists

• Technology

-Economy

• Sport regulations and governments

• Shareholders

• Crisis

Stakeholder

anyone who has an interest in a company's success, whether directly through ownership or indirectly through impacts like employment, customer relationships, or supplying the business.

Stockholder

owns shares of a company's stock, investing capital with the primary goal of financial return on that investment.

Define management

the people with authority to make decisions

Define mission

Identifies the purpose, target audience and impact of the sport organization

The method that is used to transform inputs and outputs

systems process

Define ethical behavior

• Is it the truth?

• Is it fair to all connected?

• Will it build goodwill and better friendships?

• Will it be beneficial to all connected?

• Standards of right and wrong

• Being honest and not taking advantage of others

• No lying, cheating, or stealing

Different ways to take a company global

• Global sourcing

• Importing & exporting

• Licensing and franchising

• contracting

• joint venture and strategic alliance

• foreign direct investment

Define problem solving

• The process of taking corrective action to meet objectives

• The action

Programming

Ordering from the same company for the same product everytime

Non-programming

If you switch companies that you normally order form

What is the best way to determine that a problem exists in you organization

Not meeting goals and objectives

Quantitative

• usually numbers

-cost-benefit analysis

• break-even analysis

• capital budgeting

• probability

Qualitative

relating to, measuring, or measured by the quality of something rather than its quantity.

What is SWOT analysis

Strengths/Weaknesses - Internal

Opportunities/ threats - external

• tell you the availability of resources

Different types of authority

-staff

• line

• centralized

• decentralized

• informal

• formal

Staff authority

• don't make decisions

• inform/report

• support management

Line authority

make decisions

centralized authority

top managers make decisions

decentralized authority

middle and first level managers make decisons

informal authority

• not on org. chart

• someone who is trusted and people go to

formal authority

• on the org. chart

• recognized as being in charge

What is organizational culture

Set of values, beliefs, and standards for acceptable behaviour that its members share

Levels of authority

• informing

• recommending

• reporting

• full

How would you define diversity

differences between individuals

Companies with higher diversity had higher performance

true

What is ethical behavior

doing the right thing - even when no one is watching

What does a manager do

planning, leading, controlling, and organizes

BFOQ

• Bona Fide Occupational Qualifications

• A BFOQ allows organizations to base their hiring decisions on other wise discriminatory attributes that are reasonably necessary to the normal operation of an organization

What is EEO

Equal employment opportunity

What are the 4 parts of human resources

• planning

• attracting

• developing

• retaining

What are the components of resistance

• inconvenient

• protect self