Rote Punkte

Decompression (CSPM 4.22)

• Types of Decompression

• Indications incl. cabin system

• Duration cabin oxygen system

• Post decompression duties

• Time of useful consciousness

Decompression = reduction of cabin pressure to the air pressure outside the aircraft at flying altitude.

• slow decompression (≥ 1min), rapid decompression (1s - 1min), explosive decompression (< 1s)

• Indications: whistling sound, cabin altitude warning in F/D, elderly & sick PAX feel uncomfortable, ear problems

  → rapid/explosive: explosive noise, cabin altitude warning in F/D, fog in the cabin, flying objects, dizziness and paint in the ears, sinuses & abdomen

• Indications cabin system:

  • oxygen masks automatically appear when cabin altitude > 14’000ft,

  • pre-recorded instructions over PA

  • FSB, No Smoking & EXIT-Signs illuminated

  • cabin lights come on bright

• Supply of emergency oxygen: 15min (A320), 22min (A340)

• Post decompression duties:

  • Masken werden ausgeworfen, sofort Maske anziehen, sich hinsetzen und sichern (+ secure trolley)

  • “EMERGENCY DESCENT” von F/D abwarten *

  • “CABIN CREW RELEASED”

  • check on CMD’s intention

  • wenn nötig: suppl. oxygen nutzen

  • First aid (report to CMD when all first aid oxygen bottles have been used !)

  • wenn nötig: PAX umsetzen

  • gelbe oxygen masks in hatracks verstauen

  • benutzte portable oxygen bottles verstauen

*(when no EMERGENCY DESCENT is given: closest CCM to F/D should, without interrupting their oxygen supply, enter the F/D to clarify the situation)

• Time of useful consciousness without additional oxygen:

  • FL 300, Approx 1min

  • FL 350, Approx 30s

  • FL 400, Approx 15s

Oxygen bottles & mask (CSPM 3.3)

• Amount and location of Oxygen bottles

• Definition of supplemental oxygen bottles and first aid oxygen bottles

• Preflight equipment check

• Duration of oxygen flow

• Operation of oxygen bottles

• Amount & location:

  9× 120 L portable oxygen bottles

  • A320: 2x stow. comp. pos. 1R, 7x in hatrack row. 37 LH

  • A320P: 2x stow. pos. 1R, 2x stow. pos. 1L, 5x in hatrack row 37 LH

• Supplemental oxygen bottles = for crew in case of lack of oxygen (e.g. post decompression duties)

• First aid oxygen bottles = for PAX suffering from lack of oxygen (medical emergency) or post decompression

• Preflight equipment check: check if on board and check pressure ≥ 1500 PSI (or consult with CCOM A320 1.21.1.1 Pressure Gauge / Druckanzeige)

• Duration of oxygen flow:

  • 120L bottles, HI (4lt/min): 30min

  • 310L bottles, Hl (4lt/min): 75min

• Operation of oxygen bottles:

  (mask already connected to HI-flow-outlet)

  1. Open ON/OFF knob

  2. secure bottle, check flow (green flow indication)

  3. put mask on

  • → after use: close ON/OFF knob, store bottle, report via ELB (via SC), inform CMD

! in case of fire on board, move oxygen bottles away from the fire !

PBE: use, activation, duration, malfunction (CSPM 3.6)

• Amount and location

• Preflight equipment check

• Handling (use, activation, duration, end of oxygen supply, malfunction)

PBE = Protective breathing equipment

• Amount and location:

  7x PBE in total

  • A320: 2x in F/D, 3x in stowage pos. 1L, 2x in hatrack row 37 LH

  • A320P: 2x in F/D, 3x in stowage pos. 1R, 2x in hatrack row 37 LH

• Preflight equipment check: check if on board, check seal (if seal is broken, check vacuum)

• Handling:

  1. open box, open vacuum-sealed bag, unfold PBE

  2. place both hands inside the neck seal, pull PBE over your head, adjust PBE, makes sure neck seal fits properly

  3. activate PBE by pulling both straps sharply forward

  4. place oronasal mask over nose & mouth, pull straps backwards to secure for a tight seal. Check fit of the neck seal

• Duration: the air regeneration system produces oxygen for at least 15min, after 15min, breathing will become difficult, temperature inside hood starts to increase

• Malfunction:

  • if the starter couldn’t be activated, lift neck seal, inhale deeply, exhale through oronasal mask, repeat until breathing bag filled, release neck seal

  • smoke inside PBE: check proper fit of neck seal

  • tear in the neck seal or hood: use another PBE

  • misting visor: adjust oronasal mask.

Firefighting equipment: lithium safe bag “fire bag” (CSPM 3.9)

• Amount and location

• Preflight equipment check

• Handling of specific equipment

• Amount and location

  2x in total

  • A320: 1x in F/D wardrobe, 1x under double jumpseat 2R

  • A320P: 1x in F/D wardrobe, 1x in stowage 01 (pos. 2R)

• check if on board

• cooled down over-heated/burnt electronic devices or damaged devices are placed in the fire bag, then filled with non-flammable liquid.

Firefighting equipment: fire axe (CSPM 3.10)

• Amount and location

• Preflight equipment check

• Handling of specific equipment

• Amount and location

  • all A320: 1x in F/D, RH side

• checked by F/D

• to be used to assist in fire fighting (e.g. searching for source of smoke)

Firefighting equipment: fire fighting gloves (CSPM 3.8)

• Amount and location

• Preflight equipment check

• Handling of specific equipment

• Amount and location

  • all A320: always stowed next to portable fire extinguisher

• check if on board

• to be used in fire fighting for personal protection

Firefighting equipment: fire extinguisher (CSPM 3.7)

• Amount and location

• Preflight equipment check (automatic and portable extinguisher)

• Handling of specific equipment

• Amount and location

  (automatic: in each lav waste container)

  portable: 5x in total

  • A320: 1x in F/D RH, 1x in stow. 1L, 1x under jumpseat 1L, 1x under jumpseat 2R, 1x under jumpseat 2L

  • A320P: 1x in F/D RH, 1x in stow. 1R, 1x under jumpseat 1L, 2x under jumpseat 2R

• Preflight equipment check:

  • automatic: check if on board, check pressure (within green range) (A320P only: check that fire extinguisher is installed)

  • portable: check if on board, check pressure (within green range)

• Handling (portable):

  lift carrying handle, press down safeguard, keep extinguisher upright, depress trigger, discharge at once at the base of fire (distance 2 - 1.5m)

Firefighting (CSPM 4.23)

• Roles: fire fighter, communicator and runner

• Types and indication of: Lavatory, oven, cabin seat, hatrack, waste / luggage, electrical fire, portable electronic devices / lithium battery fire (fire + overheat)

• Post firefighting procedures

Firefighter (CC who discovers the fire)

- identify source & type of fire, switch off any electrical supply involved, collect appropriate firefighting equipment, attack fire immediately.
- simultaneously: attract attention of other CC (communicator)

Communicator (between cabin & F/D)

-report location of smoke, source, severity (density, color, odour, affect on PAX), any actions taken to extinguish fire (nb. of fire extinguishers used)
! Do not mention fire unless flames are visible !

Runner

-obtains additional supplies, assisting with firefighting, relocating PAX, distribute towels for smoke protection, move out portable oxygen bottles.

Lavatory fire
→ repetitive 3 low chimes (every 30s), flashing amber light at resp. ACP, lav indication light, AIP: red light, SMOKE LAV A, Lavatory Smoke Warning at FAP
→ keep door closed until ready for firefighting, cautiously open door and attack bases of flames through partially open door, inform CMD & SC

Oven fire
→ warm oven door, smoke
→ close door, switch power off, pull related C/B, inform CMD & SC, monitor situation. If necessary: open door partially, insert fire extinguisher & discharge. (repeat)

Cabin seat fire
→ try smother with blanket / piece of clothing, cool area with non-flammable liquid, if necessary: use fire extinguisher, inform CMD & SC

hatrack fire
→ feel closed hatrack for fire with back of hands, open hatrack wide enough for fire extinguisher, discharge (if flames visible), close hatrack, inform CMD & SC

waste / luggage fire
→ use fire extinguisher, inform CMD & SC
→ when no visible flames: cool area with non-flammable liquids, inform CMD & SC

electric fire
→ switch off electrical power, apply fire extinguisher, inform SC & CMD
→ A320P: in case of failure in AFT galley, switch off main power by means of the emergency power switch.

Portable Electronic Devices (PED) / lithium battery fire
→ turn off PED (if possible), disconnect device from power supply, relocate PAX, apply fire extinguisher if flames visible, cool device with non-flammable liquid, monitor device, if no smoke/heat after 10-15min: place in fire bag

→ device in F/D: flight crew unplugs device, makes urgency call to cabin, if flames visible: firefighting, CC assists. if possible: move device in firebag, remove from flight deck. If not moveable: cool device with non-flammable liquid, monitor.

Post firefighting procedures:
- After use of fire extinguisher on solid material fires, cool off concerned object with non-flammable liquid
- After a fire is extinguished, monitor concerned area
- always keep CMD informed about the situation

One minute of silent review (CSPM 2.1.3.4)

• Wann und warum wird eine one minute of silent review durchgeführt?

• Was beinhaltet diese?

• vor take-off und landing
  → mental preparation for any sudden problem, which may occur. The CC concentrates and thinks about the duties to be performed in the event of an evacuation.

Assessing inside & outside conditions (Smoke, fire, land, water)

Brace for impact position & order (FWD/AFT facing, signs from FD)

Commands (Initial, at station, additional, redirection)

Door operation (Opening in armed mode, manual inflation handle)

PAX (total, languages, SCP, able bodies)

Location (which door am I in charge of?, where am I on the aircraft? Where are other slides/rafts?)

Emergency lights / Evac signal (Locations of buttons, do I have to press them? Sound of Evac cmd signal)

Armed (What state is my door? Armed/Disarmed)

Self protection (Life jacket, frame assist handles)

Emergency equipment (What do I need to take along?)

Startabbruch (taxiing, take-off or landing incidents)

• Wie bemerkst und reagierst du auf einen Startabbruch / landing incident?

• Welche orders könnten aus dem flight deck kommen?

• abruptes und starkes Abbremsen während take-off, abnormal starkes touch down, Feuer-/Rauchentwicklung

! remain seated until advised otherwise !

SC to PAX: “LADIES AND GENTLEMENT, KEEP YOUR SEATS AND WAIT FOR INSTRUCTIONS.”

• mögliche orders:

  • “CABIN CREW AT STATIONS” → check outside conditions, report abnormalities

  • “CABIN CREW, OPERATION NORMAL”

  • EMER EVAC SIGNAL or “EMERGENCY - OPEN SEAT BELTS - EVACUATE” → initiate evacuation

  • in case of ditching, explosive fire or heavy structural damage, the SC or/and CC should immediately initiate the evacuation.

Brace for impact (CSPM 4.13 / 4.6)

• Communication method

• Communication method:

  • F/D over PA: “BRACE FOR IMPACT”

  • Flashing cabin signs → repeated chime will sound

  → CC shout orders: “BRACE ! BRACE !” (CC takes brace position & shouts order repeatedly until A/C stops)

Initiating evacuation (CSPM 4.8)

• Communication method between flight deck and cabin crew

• 3 cases initiating evacuation by cabin crew

• evacuation hints

• Communication method:

  • EMER EVAC SIGNAL or

  • “EMERGENCY - OPEN SEATBELT - (PUT LIFE JACKET ON) - EVACUATE” (over PA or Megaphone)

• An evacuation shall always be initiated by the CMD. If no order received, CC should only initiate an evacuation in case of:

  • ditching

  • explosive fire (fire with rapid increase in volume and release of energy in an extreme matter)

  • heavy structural damage

• Evacuation hints (CSPM 4.15)

  • check outside conditions

  • emergency lights on (EMER light, EVAC command)

  • life jacket on (ditching)

  • monitor slide condition & adapt order

    • normal: “jump and slide”

    • zu steil: “sit and slide”

    • ganz gerade: “run out”

    • gerade im Wasser: “get in water”:

  • use flashlight

  • be aggressive

  • use ABP for assistance

  • before leaving: check if all PAX are out, if necessary: assist other CC

  • if time permits: take emergency equipment (megaphone, flashlight, FAK, radio beacon (A320P & JJN))

  • crowd control outside A/C (use megaphone, 100m weg von A/C gegen Windrichtung)

  • additional CC must assist PAX inside and/or outside the aircraft

Initial & evac orders / additional and redirection orders (CSPM 4.16 / 4.17 / 4.18 / 4.19)

Initial

EMERGENCY - OPEN SEATBELT - (PUT LIFE JACKET ON) - EVACUATE

NOTFALL - SITZGURTE LÖSEN - (SCHWIMMWESTE ANZIEHEN) - RAUS

Evacuation orders: (at stations, when door is open)

COME THIS WAY | KOMMEN SIE HIERHER

on ground: JUMP AND SLIDE (-ASSIST ON GROUND) | SPRINGEN UND RUTSCHEN (-HELFEN SIE UNTEN)

on water: INFLATE LIFE JACKET - GET INTO WANTER | SCHWIMMWESTE AUFBLASEN - INS WASSER SPRINGEN

additional orders:

on ground: LEAVE HANDLUGGAGE BEHIND | LASSEN SIE HANDGEPÄCK ZURÜCK

on water: LEAVE HANDLUGGAGE BEHIND | LASSEN SIE HANDGEPÄCK ZURÜCK

LIFE JACKET UNDER YOUR SEAT | SCHWIMMWESTE UNTER DEM SITZ

REMOVE SHOES | SCHUHE AUSZIEHEN

redirection orders:

DOOR JAMMED / FIRE OUTSIDE / NO SLIDE: GO… OPPOSITE / FORWARD / AFT

TÜRE BLOCKIERT / FEUER / KEINE RUTSCHBAHN: GEHEN SIE NACH… GEGENÜBER / VORNE / HINTEN

! do not leave unsafe doors / slides without gard !

evacuation orderd at overwing exits:

on ground: FOOT FIRST - RUN AND SLIDE (- ASSIST ON GROUND) | FUSS ZUERST - RENNEN UND RUTSCHEN (- HELFEN SIE UNTEN)

on water: FOOT FIRST - INFLATE LIFE JACKETS - GET INTO WATER | FUSS ZUERST - SCHWIMMWESTE AUFBLASEN - INS WASSER SPRINGEN

Planned emergency preparation / evacuation checklist (CSPM 5.1.8)

• Location and content of PEP-checklist

• Wie bekommt man die Benachrichtigung, dass eine PEP notwendig ist?

• Star Items, wann bracht es diese?

• located at each door station
  → lists duties by each station in case of evacuation, emergency equipment that has to be taken with by each station, announcements during planned evacuation/emergency preparation

• “SC REPORT TO F/D”. CMD informiert SC über die Situation (NITS → Nature, Intention, time, specials)

• Star Items = wichtigsten Vorbereitungen für die planned emergency → wenn für die planned emergency preparation nicht zu viel Zeit bleibt nur star items vorbereiten.

• Star items:

  • Schwimmweste hervornehmen & anziehen (ohne aufblasen)

  • Schuhe ausziehen

  • Sitzlehne senkrecht stellen und Sitzgurte straff anziehen

  • Zusätzliche Informationen finden Sie in den Sicherheitsvorschriften in der Sitztasche

Rapid disembarkation (CSPM 4.21)

• Procedure, orders and communication methods

• Differences to evacuation

• Reasons for a rapid disembarkation

• Procedure, orders and communication methods:

  • flight crew informs CC & SC in advance or

  • F/D → Cabin: “ATTENTION, CABIN CREW AT STATION”
    → (engines shut down, jetty/stairs in place)
    → F/D to Cabin: “CC, YELLOW DOOR SELECTORS DISARMED”, “CC, DOORS O.K.”,
    “CC, RAPID DISEMBARKATION DOORS …”

• → SC makes an announcement

• Differences to evacuation:
  get all PAX out of the cabin quickly without using the slides. PAX will leave A/C via stairs / jetty & leave their handluggage on board.

• Reasons:

  • bomb threats

  • being parked next to an A/C which is suffering from an open fire.

Cockpit door locking system / sterile flight deck (CSPM 2.1.17)

• Routine operation and emergency access

• Safety regulations entering and exit flight deck

• sterile flight deck

Routine operation:

push “#“ key
→ unlock: keypad green LED, door can be pushed open
→ lock: key pad red LED, door remains locked, keypad & buzzer inhibited
→ no reaction: door remains locked, second attempt, call via INTPH, emer. procedure

Emergency access:

4-digit code + “#”
→ if no reaction by F/D after 15s, door unlocks for 5s
→ lock: keypad red LED, door remains locked, keypad & buzzer inhibited, no other attempt possible on keypad for 10min

Safety regulations entering and exit flight deck

cockpit door shall remain closed & locked from the time all external A/C doors are closed until any external A/C door is opened

before leaving the cockpit, check FWD-galley by means of video camera (no PAX in galley, curtain closed, PAX in lav. locked)

door shall stay open as short as possible

sterile flight deck (CSPM 2.1.20)

→ no disruption of flight crew during flight phases of high workload
→ pushback - 10min after take-off & 20min prior landing - arrival at gate
→ F/D should only be entered in cases related to safety or security

Door operation: opening & closing (CSPM 5.12 / 2.1.15)
Normal

• opening

  • (A/C stops)

  • “CC, YELLOW DOOR SELECTOR DISARMED”

  • CC touch yellow door selector and call out “yellow door selector”, opposite CC visually checks: “checked”

  • PIN - ACTION - PIN

  • visual indication disarmed, check

  • (FSB off, ground service has knocked)

  • “CABIN CREW, DOORS O.K.”

  • check outside conditions

  • grab frame assist handle

  • check FSB off, check DISARMED, check outside conditions

  • raise door control handle slightly, check if warning visible

  • if no warning visible, move door control handle up fully & push door open.
    

• closing

  • grab frame assist handle

  • check that are is clear of objects

  • press door release button

  • by holding door assist handle, close door & lower the door control handle

  • check that door locks correctly → locking indicator GREEN

  • “CC, YELLOW DOOR SELECTOR ARMED”

  • check locking indicator GREEN

  • PIN - ACTION - PIN

  • stow pin

  • check door closed, locked, armed & safety pin stowed

  • cross-check opposite door and confirm with “CROSS-CHECKED”

Door operation: opening & closing (CSPM 5.12 / 2.1.15)
From outside

• opening

  • check through obs. window that RED CABIN PRESSURE INDICATOR doesn’t flash

  • push flap, grasp door control handle, lift up to the horizontal green line

  • pull door outwards & forwards until it locks in the fully open position

  • lift the flap & lower door control handle until it is flush with the fuselage

• closing

  • push flap & grasp door control handle, lift up to green line

  • push door release button to unlock door

  • move door towards frame, push it in and lower door control handle

  • door is locked when door control handle is flush with the fuselage

Door operation: opening & closing (CSPM 5.12 / 2.1.15)
Emergency

1. grab frame assist handle

2. check: yellow door selector is ARMED

3. check outside conditions (do not open in case of fire or high water)

4. raise door control handle to open. Door opens pneumatically (if pneumatic assistance fails, push door out manually

5. slide will inflate automatically
   → if slide doesn’t inflate automatically, pull the manual inflation handle (on the right hand side of the slide)

6. check that the slide has properly inflated (approx. 3s)

→ start evacuation

Urgency call F/D (CSPM 4.3)

• Communication and indication method: F/D between cabin crew

F/D → cabin:

• “SC, REPORT TO FLIGHT DECK”

• “EMER CALL” button → red light flashing at all ACP (3 high/low chimes), → all CC must reply

Cabin → F/D:

• Push “EMER CALL” button → in F/D: buzzer sound 3x, any CC can make an emer. call, flight crew must reply

Aircraft security search (ASS) (OM A 10.3.9)

• General (reason, indication on Flypad, time of execution)

• How to perform

• Exemptions / regulations

• General:

  • to ensure that no prohibited articles are present on board

  • if an ASS shall be applied, it’s indicated on the flypad: SSI > Security

  • always BEFORE departure (before boarding)

• How to perform:

  • each CC performs an ASS according to the checklists at their stations.

  • Hand search! Visual check when examinated area is empty.

• Flights exempted from ASS:

  • EU/EFTA/UK → EU/EFTA

  • EU/EFTA → Canada

• ASS while service personnel on board:

  • ASS may be performed while service personnel is on board, but outside EU/EFTA countries, service personnel has to be under supervision of the crew

• ASS in ZRH:

  • in ZRH, the ASS for the cabin can be done by ISS. In this case, CCs must only search the galleys & equipment stowage

Badge check at all stations (OM A 10.3.6, Access control to the aeroplane)

• Warum führen wir einen Badge Check durch?

• Wie und wann wird dieser durchgeführt?

• Was ist auf dem Badge zu kontrollieren?

• Warum?

  • Der Badge Check gehört zur Aircraft Protection / Security und dient dazu, nur authorisiertes Personal mit der richtigen Intention und aus operationellen Gründen an Board zu lassen.

• Wie und wann?

  • An allen Destinationen (auch ZRH & GVA) muss der Badge des Bodenpersonals, vor dem Eintritt ins Flugzeug, kontrolliert werden.

• Was muss kontrolliert werden?

  • picture: does picture and ID card holder match?

  • expiry date

  • does the badge contain a name or designation

  • check access zones

  • check general authenticity

→ in case of doubt or if unauthorised personnel wants to board the A/C, challenge the personnel and immediately report them to the local security authority (police) + report via IQSMS

Medical speech

Meine Damen und Herren (LX: Liebe Gäste)

Ein Passagier benötigt dringend medizinische Hilfe. Wir bitten Ärzte oder medizinisches Fachpersonal, sich bei der Besatzung zu melden. Besten Dank

Ladies and Gentlemen (LX: Dear guests)

One of our passengers urgently requires medical assistance. If you are a doctor or a medically qualified person, we kindly ask you to contact the cabin crew. Thank you.

Reminder to remain seated

Meine Damen und Herren (LX: Liebe Gäste)

Bitte bleiben Sie sitzen und angeschnallt, bis das Anschnallzeichen ausgeschaltet wird. Vielen Dank.

Ladies and Gentlemen (LX: Dear guests)

Please remain seated with your seatbelts fastened, until the fasten seat belt sign has been turned off. Thank you.

First Aid Kit (FAK) (CSPM 6.2.2)

• Amount and location

• Preflight check and exchange

• Content, distribution / medication and indication

• Amount and location
  2x in total

  • A320: 1x stowage pos. 1L, 1x comp. 2L

  • A320P: 1x stowage pos. 1R, 1x comp. 2L

• Preflight check and exchange

  • check if on board

  • check seal & expiry date

  • if seal is broken: search FAK, check minimum stock

  • if expired or not enough medication on board, attach an offload tag and report to SC (ELB entry shall be made)

• After use:

  • Menge des Medikaments mit der Mindestmenge auf der Inhaltsliste abgleichen.
    → genug Medikamente: FAK sealen und richtig verstauen
    → zu wenig Medikamente: Offload tag anbringen, SC informieren, wird zum Auswechseln im ELB eingetragen.

• Content:

  • Buscopan (Magen-Darm-Krämpfe, Koliken, Mens.schmerzen)

  • Cetirizin (Allergien)

  • Domperidon (Übelkeit, Erbrechen, Migräne)

  • Alucol (Magenbrennen, saures Aufstossen)

  • Irfen (Mittelstarke bis starke Schmerzen)

  • Itinerol (Übelkeit, Erbrechen, Reisekrankheit), Zäpfchen für Kinder

  • Loperamid (Durchfall)

  • Otriven (Schnupfen, Druckausgleichsbeschwerden im Ohr), Nasentropfen

  • Paracetamol (Leichte bis mittelschwere Schmerzen, Fieber)

  • Trawell (Reisekrankheit)

  • Valverde (Anspannung, Nervosität)

  • jegliches Material zur (Brand-)Wundversorgung, Wegwerfhandschuhe, Pinzette, Schere, Thermometer, Entsorgungsbeutel, Pflaster, Seals, Dreieckstücher, Inhaltsliste, Offload Tag

• Distribution / Medication and indication

  “for medical care on board or in case of emergency on land and water”

  • Pat. muss mit der Abgabe von Medikamenten od. einer Behandlung einverstanden sein, darf aber das Medikament / die Behandlung nicht selbst auswählen.

  • Dosierung der Medikamente muss den Angaben auf der Inhaltsliste im FAK entsprechen (ausser auf Anweisung eines Arztes / MedAire)

  • Pat. ab 12 Jahre gelten als Erwachsene. Kinder unter 12 Jahre brauchen die Einverständnis der Eltern.

• Abgabe von Medikamenten:

  • Identify the medication in the list of contents & check indications, dosage, precautions, contraindications & side effects

  • Advise pat. on use and dosage. Always ask the pat. whether they are allergic to the medication you want to give.

  • Ask the patient whether they have taken any medication for the present problem.

  • When offering a medication, show the list of contents together with the medication to the patient.

  • Do not cut the blister packaging. Remove medication by pressing the blister and give the medication directly to the patient.

! Nicht erlaubt ist die Abgabe von Medikamenten an Kinder und/oder UM ohne Einverständnis der Eltern, bewusstlose Patienten (ausser bei Anfällen), schwangere oder stillende Frauen (ausser auf Anweisung eines Arztes/MedAire) oder an betrunkene PAX bzw. PAX unter Einfluss von psychoaktiven Substanzen.

Emergency Medical Kit (EMK) (CSPM 6.2.3)

• Amount and location

• Preflight check and after usage

• Modules and use by cabin crew

• Amount and location

  • all A320: 1x in the Center Ceiling Stowage (last row)

• Preflight check

  • check if on board, check seal

• After usage

  • alle Mehrwegartikel zurück ins EMK legen, SC informieren

  • EMK wird vom SC ins ELB eingetragen & in ZRH ausgetauscht

• Modules:

  • Diagnostics (orange): BD-Messgerät manuell, Pulsoximeter, Glukometer, digitaler Thermometer, etc.

  • Urinary catheter (yellow): urinary bag, urinary catheter kit

  • Aspirator (blue): suction pumpt with tubes, disposable gloves

  • Respiration (blue): Ambu bag, etc.

  • Infusion (red): Infusion set, intravenous cannulas, pneumothorax needle, etc.

  • Medication box (red): see medication list CSPM 6.2.3 or Instructions, Spacer (to be used with Ventolin), etc.

  • elektr. BD-Messgerät, Biohazard Bag, Sam Splint, FFP2, Report Inflight Medical Case, Instructions, needle disposal box, spare batteries

• Use by Cabin Crew:

  • Scissors, Splint, Gloves, protective masks, needle disposal box, umbilical cord clamps, Glukometer, Pulsoximeter, elektr. BD-Messgerät, biohazard bag

• Use of medication by CC in an emergency:

  • Cetirizin (Allergien)

  • ASA-Tabs (Brustschmerzen)

  • Temesta = Tavor (wiederholende od. langanhaltende >3min Anfälle)

  • Ventolin-Spray (Asthma)

  • Nitrolingual-Spray (Angina pectoris, starke Brustschmerzen) → Anwendung beachten!!

Nitrolingual-Spray: Anwendung

Vor Medikamenten Abgabe muss eine BD-Messung durchgeführt werden. Der obere Wert (Syst.) darf nicht unter 100 liegen. Falls der Patient innerhalb der letzten 48 Std. potenzfördernde Mittel eingenommen hat, darf das Medikament nicht abgegeben werden. Es könnte den Blutdruck noch zusätzlich senken. Es wird ebenfalls bei Benommenheit und Bewusstlosigkeit nicht angewendet.

1 Sprühstoss wird unter die Zunge abgegeben. Falls keine Besserung nach 3min, BD erneut messen, noch mal einen Sprühstoss. Falls keine Besserung nach 3min, BD erneut messen und den 3. Sprühstoss geben. (Maximale Dosis durch Crewmember)

Zusätzlich wird 1 Tablette ASA-Tabs abgegeben.

Immer auch Sauerstoff abgeben.

Universal Precaution Kit (UPK) (CSPM 6.2.6)

• Location

• Preflight check and exchange

• Content and usage

• Location

  • all A320: 1x in the Center Ceiling Stowage, last row

• Preflight check and exchange:

  • check if on board, check seal

  • after usage: inform SC, UPK wird in ZRH ausgetauscht

• Content:

  • 50 chirurgische Masken, 4FFPS-Masken, 100 Handschuhe

  • 1 body bag

  • 2 long sleeved gowns

  • 2 body fluid clean up kits (instructions CSPM 6.2.6.2)

• Usage:

  • während Pandemien

  • in case of heavy body fluid (Erbrechen, Blut, Fäkalien, Urin) spill
    → if it is from a sick PAX
    → if the cleaning process with gloves cannot be done safely

  • bei Todesfall

Cardiopulmonary resuscitation (CPR) (CSPM 6.1.3.4)

• CPR for adults, children, infants

• CPR for adults

  • so schnell wie möglich mit den Kompressionen beginnen !

  • Frequenz: 100-120 Kompressionen/min, 5-6cm tief

  • Druckpunkt: Mitte des Brustkorbes, unteres Drittel des Brustbeines

  • Unterbrechungen der Kompressionen minimieren

  • Helferwechsel alle 2min

  • 30 Kompressionen zu 2 Beatmungsstössen (mit pocket mask)

• CPR for children

  • Beginn mit 5 Beatmungsstössen !!!

  • Frequenz: 100-120 Kompressionen/min, Tiefe: 1/3 Brustkorbdurchmesser

  • Druckpunkt: Mitte des Brustkorbes

  • 15 Kompressionen zu 2 Beatmungsstössen

    → infant up to 1 year: Brustbein/Brustkorb mit 2 Fingern drücken
    → child: 1-puberty: Brustbein/Brustkorb mit 1 Hand drücken

Die Beatmung erfolgt mit dem Pocket Mask aus dem Pocket Mask Kit (PMK), welches in allen A320 beim FAK verstaut sind.

Automated external defibrillator (AED) (CSPM 6.2.4)

• Amount and location

• Preflight check and exchange

• Content and usage

Three types of AED:
- FR 2
- FR 3
- Zoll AED 3

• Location:

  • all A320: 1x in Center Ceiling stowage, last row

• Preflight check

  • check if on board, check status indicator

    • FR 2: flashing hourglass → ready for use

    • FR 3: green light flashing → ready for use

    • Zoll AED 3: green check → ready for use

• After usage / exchange:

  • inform SC, entry in ELB, exchange in ZRH

• Content:

  • FR 2: 2 pad packages, 1 AED handling form, 2 razors

  • FR 3: 2 pad packages, 1 AED handling form, 1 razor, 1 pair of scissors

  • Zoll AED 3: 2 pad pack., 1 AED handling form, 2 hygiene kits, pair of scissors

• Usage:

  • AED anschalten (währenddessen CPR fortführen), Zoll AED 3: Kindermodus für Kinder zw. 0 und 8 Jahren od. <25kg

  • Behaarung rasieren, Kontaktstellen abtrocknen, Pads ankleben

  • AED gibt die Meldung “do not touch the patient” und analysiert den Herzrhythmus
    → shock advised: stop CPR, shout “Do not touch the patient!”, press shock button, after shock: continue CPR
    → shock not advised: continue CPR!

Passenger overwing briefing (CSPM 2.1.5.2)

• Briefing content

• Seating restrictions

• Regulations

CC 2R is responsible for PAX overwing briefing:

• Content:

  • They are sitting in an emergency exit row and are responsible to open the exit in case of evacuation.

  • Location of OWE and the signs on the exit explaining it’s use

  • operation of OWE and assessment of the surrounding conditions are explained in the safety demonstration & on the safety card

  • the outside conditions in which the OWE may not be opened are shown on the safety card

  • Hand luggage must be stowed in the hatracks for take-off & landing.

  • No loose objects to be placed on empty seats or floor for take-off & landing

• Seating restrictions

  • PAX must agree to the conditions and understand them. PAX must be able and willing to help the crew in an emergency.
    → if not given, PAX must be reseated

  • no UM, no infant, no children <16y, no PRM, no DEP (deportee), no INAD, no PETC, no PAX using an extension belt (A320 only)

• on the A320 with a PAX load factor of 50+ (excl. infants), each of the four OWE seat rows must be occupied by at least one person per exit for taxi, take-off and landing

Emergency radio beacon (HB-JJN and A320P) (CSPM 3.17.2)

• Location and preflight check

• Features and usage

• Location

  • in comp. at station 2L (next to FAK & PMK)

• Preflight check

  • check if on board

• Features

  • transmits signals simultaneously on 121.5, 243.0 and 406.025 MHz

  • operates for 48+ hours

  • antenna

• Usage

  • ON / OFF switch (activation indicated by continuously flashing light below the loudspeaker)

  • speech function: use press-to-talk button only when rescue craft is seen or heard

Dangerous Goods Kit & Procedure (CSPM 3.18)

• Content and Location of Dangerous Goods Kits

• Procedures in case of spillage or leakage

• Use of DG Kit

• Content

  • sealed bag contains: list of contents, 2 pairs of rubber gloves, 4 special synthetic bags including binders

• Location

  • stowage SC seat (1L)

• Procedures (OM A 9.1.11.2)

  • notify CMD, identify item, collect DG Kit

  • wear rubber gloves and PBE

  • move PAX away from area & distribute wet towels/cloths to protect from fumes

  • place DG items in polyethylene bags, stow bag in rear lav.

  • treat affected seat cushions / covers in the same manners as DG items

  • cover spillage on carpet / floor

  • regularly inspect items stowed away / contaminated furnishings

  • keep area isolated until after landing

  ! in case of a spill of DG in powder form:

  • leave everything undisturbed

  • do not use fire agents or water

  • cover the area with polyethylene or other plastic bags & blankets

• use of DG kit:

  • prepare two bags on the floor

  • place item inside the first bag. closure of the item or leaking point at the top

  • take off the rubber gloves (avoid skin contact)

  • place gloves in the second bag

  • close first bag while squeezing air out, twist the open end of the bag, use bag tie to sufficiently close it for it to be secure (not too tight)

  • place first bag (item) in the second bag, which already contains the gloves, secure the open end in the same manner as that used for the first bag

Hijacking / means of communication (OM A 10.7)

• Types of hijacking

• Communication method

• Do’s and dont’s with hijacker

• Cabin crew actions during the hijacking

• types of hijacking

  • classical (politically motivated, in pursuit of crime, private reasons) → PAX & Crew will be used to apply pressure to reach target

  • at new dimensions: by ideologically motivated radicals using A/C as a weapon of mass destruction (WMD)

• Communication method

  • if possible: establish communication with F/D → if F/D unaware of hijacking, use pre-defined wording to warn the cockpit of abnormal situation

  • if crew member is forced to use the keypad, the emergency code shall be used in order to warn the cockpit crew of the abnormal situation. → the door shall be locked

• Do’s

  • “please don’t hurt me, I will cooperate”

  • comply with the instructions of the hijacker insofar as these are compatible with the safety of the A/C

  • try to maintain personal contact to increase inhibition against potential aggression

  • ask what they want to do, ask for everything

  • attempt to persuade hijackers to land and release PAX

  • attempt to reassure and calm the hijackers by exerting utmost patience.

  • ! keep cockpit door closed !

• Don’t

  • argue with hijackers, talk down to them, refer to insanity or mental disorders

  • take any physical action unless the hijacker understands why

  • attempt to overpower the hijacker

• Cabin Crew actions during hijacking

  • remain calm

  • don’t serve alcoholic drinks

  • keep cabin & toilets clean

  • reserve one toilet for crew only