BUS 3315 - Baylor

The Morning Wire just hired five young reporters. Which new employee seems to demonstrate the most competence for the job?

The employee who earned a journalism degree and interned at a local newspaper for two summers

The post-trust era is a period of time

when people have lost the trust they once had in the business community.

Character refers to

a reputation for adhering to high moral and ethical values.

Business ethics are defined as

the commonly accepted beliefs and principles in the business community for acceptable behavior.

Bryan's boss told him that he needs to demonstrate more competence on the job. What action will help him do so?

setting specific work goals and achieving them

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of

accountability

How can a middle manager at a software company build a sense of community among team members?

empower each team member to set personal career goals

Why has transparency become so important in the post-trust era?

It helps reduce the fear that unethical or dishonest practices are being conducted in secret.

Lisa is the general manager of a global manufacturing company. She wants to give one of her managers an "Employee of the Year" award. Which manager should she choose if she is looking for the employee with the highest level of competence?

The manager who develops effective action plans to achieve team goals

What can the FAIR test help you avoid?

being disrespectful to other people

Jenni isn't quite sure what Trevor means when he says that a partial sale would benefit the bottom line. She asks him if he could explain how this works. Which aspect of active listening is Jenni using?

clarifying

________ noise occurs when communicators apply different meanings to the same words or phrases.

semantic

Molly says, "You're so generous!" in a sarcastic tone. Carl decides that Molly thinks he is cheap. What process has Carl just completed?

decoding

Kim intends to say something to her employee to explain why he is being transferred to a new project. The thought that Kim intends to communicate is known as

meaning

Grayson knows the reason he feels angry toward his co-worker is actually because he had a fight with his girlfriend and is now directing his frustration to those at work. He calms himself down and approaches his co-worker with the respect he deserves. Grayson is demonstrating

self-awarness

All outgoing messages are encoded and all incoming messages are decoded through

a filter of lifetime experiences

Rhianna's team is having a difficult time developing a team identity. She thinks the problem might be that the team members come from different departments and have not worked together before. What kind of questions can Rhianna use to help the team members bond?

rapport-building

When Lori found out her product concept was rejected, she stormed into her boss's office and yelled at him. Lori was experiencing emotional

hijacking

The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as

sight reading

Which employee demonstrates high self-management during interpersonal communication?

The employee who controls emotional impulses that are not aligned with work and relationship goals.

Which approach to associative thinking asks the question, "How can we borrow knowledge or best practices from other disciplines?"

context

What is characteristic of the norming stage of team development?

Team members agree upon mutual goals and individual responsibilities.

The manager is frustrated because his team members come unprepared for meetings. What is the first thing the manager should do to try to improve the situation?

Distribute an agenda ahead of the meeting so people know what to expect.

What should the leader do just before closing a meeting?

Summarize what was accomplished.

Carli didn't want to mention her idea out of fear of being judged by the other team members. Which barrier to creativity does this represent?

self censoring

What is the best opening for a difficult conversation?

I really want to understand what went wrong and find a solution we both can accept.

Sasha has the difficult task of telling Rene that his job is being eliminated. Sasha knows it will be important to use validating measures during the conversation. This means that Sasha should

recognize that Rene's feelings upon hearing the news are credible and legitimate.

Which example describes a team in the forming stage of team development?

Each team member takes a turn sharing their background with the others.

What is a role of a facilitator?

ensuring fair discussion of each agenda item in a meeting

The new team members did not know each other well. When Bree suggested a solution to the problem at hand, they all quickly agreed without asking for more information or considering other options. What phenomenon most likely contributed to the agreement?

groupthink

Which of these employees is demonstrating affinity bias?

Allyson recommended hiring Kelly because she had attended the same college as Allyson and even grew up in the same town.

Over the past few years, Renata has come up with several ideas to improve the company's warehousing efforts. However, no one has ever considered her ideas and none of them have been implemented. She has another idea but decides not to share it because of her past experiences. What is preventing Renata from sharing her idea?

futility

Molly never speaks about her own contributions to a project but always recognizes the work of others on the team. As a result, she doesn't get recognized for her own work. Which common speech pattern could be hurting Molly's credibility at work?

sharing credit

James decides not to share his ideas for increasing sales because last time he spoke up, two of his coworkers criticized his thoughts. What is preventing James from sharing his idea?

fear

A person's concept of themselves as female, male, nonbinary, or neither is known as their

gender identity

When a company explicitly separates employees into two groups it can create feelings of "us-versus-them." This practice is known as

othering

Derek knows that many people experienced mental health challenges brought on by the pandemic. He wants his staff members to feel comfortable talking with him about any challenges they may be experiencing. What is the BEST way for Derek to accomplish this?

He can speak openly about mental health challenges at work to make others feel comfortable doing the same.

Monica is a partner at a law firm that employs two people who are on the autism spectrum and a person who has ADHD. She says that having these people on staff makes her lawyers more aware of the issues they face and better able to defend people like them. Monica is referring to their

neurodiversity

Trisha has mild hearing loss which requires her to wear an adaptive headset when participating in virtual meetings. Her hearing loss is an example of what type of disability?

physical

Gerry struggles with reading because he has a mild form of dyslexia. It often takes him longer to complete projects at work but his manager is aware of his challenge and allows him the time he needs. What form of diversity does Gerry's condition represent?

neurodiversity

credibility

- competence: expertise

- caring: good intent toward receiver

- character: trustworthiness

Fair test

A test that helps you examine how well you have

- provided the facts

- granted access to your motives, reasoning, and info

- examined impacts on stakeholders

- shown respect

communication model (and components)

Sender (encode) thru channel to Reciever (decode)

- sending and recieveing verbal and nonverbal messages

- the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved.

emotional intelligence (EQ)

Understanding and managing emotions to serve goals. Empathizing and effectively handling relationships with others. Single best predictor of workplace performance.

self awareness

the foundation for emotional intelligence. Involves accurately understanding as they occur and how they affect you. Particularly important for stressful and unpleasant situations.

self management

Ability to use awareness of your emotions to stay flexible and to direct your behavior positively. involves the discipline to hold off on current urges to meet long term intentions. Involves responding productively and creatively to negative feelings. Migrating info.

empathy

ability to accurately pick up on emotions in other people and understand what is really going on with them

active listening

paying attention. Holding judgment. Reflecting. Clarifying. Summarizing. Sharing.

learner mind set

you show eagerness to hear others' ideas and perspectives and listen with an open mind

judger mind set

people have their minds made up before listening carefully to others' ideas, perspective, and experiences

sight reading

"intelligent observation [of nonverbal communications] ... it is the act of anticipating intentions and moods through the perceptive examination of nonverbal cues."

Stages of Development in teams

1. forming(team members focus on gaining acceptance)

2. storming(team members open up with competing ideas)

3. norming (team arrives at a work plan)

4. performing (team operates efficiently toward goal

group think

when groups verbally or nonverbally agree to ideas without gathering enough information and exhaustively evaluating their options.

managing difficult conversations

Embrace difficult conversations.

Assume the best in others.

Adopt a learning stance.

Stay calm/overcome noise.

Find common ground.

Disagree diplomatically.

Avoid exaggeration and either/or approaches.

social identity theory (lecture)

theory in which the formation of a person's identity within a particular social group is explained by social categorization, social identity, and social comparison

Elements: Social categorization - Social identification - Social comparison.

Relationships: Ingroup favoritism, outgroup bias; To maintain self-esteem.

application:Identity protection

Identity affirmation

forms of diversity

Generation, race and ethnicity, gender, sexual orientation and gender identity, mental health and mental wellness, religion, and neurodiversity.

True inclusion advocates aim to understand the backgrounds and identities of each person they know.

advice for more inclusive communication

See your similarities.

Show respect and use inclusive language based on others' preferences.

Focus on the strengths of each individual and see the whole person.

Learn about others' experiences in the workplace to develop understanding and empathy.

Find ways to self-disclose and/or promote self-disclosure.

Socialize in diverse ways.

characteristic of high cultural intelligence

Respect, recognize, and appreciate cultural differences.

Possess curiosity about and interest in other cultures.

Avoid inappropriate stereotypes.

Adjust conceptions of time and show patience.

Manage language differences to achieve shared meaning.

Understand cultural dimensions.

Establish trust and show empathy across cultures.

Approach cross-cultural work relationships with a learner mind-set.

Build a co-culture of cooperation and innovation.

steretypes

simplistic, over generalized beliefs about a group of people.

projected cognitive similiarity

Tendency to assume others have the same norms and values as your own cultural group.

outgroup homogeneity effect

Tendency to think members of other groups are all the same

Hofstede 6D Model (lecture)

1. High Power Distance (clear lines of authority) vs. Low power (distributed authority)

2. Individualistic (values personal achievement) vs. Collectivistic (values group achievement)

3. Masculine (competition) vs. Feminine Culture (cooperation & consensus)

GLOBE cultural dimensions

1. individualism and collectivism

2. egalitarianism and hierarchy

3. gender egalitarianism

4. uncertainty avoidance

5. future orientation

6. assertivness (The level of confrontation and directness that is considered appropriate and productive.)

7. performance orientation (The extent to which a community encourages and rewards innovation, high standards, and performance improvement.)

8. humane orientation (Degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind.)

essay question could be : A picture of US culture dimensions (in ch 5 lecture slides)... pick one dimension and explain and discuss whether the value does that reflect american culture in your personal experience?

Indulgence (68 score): I believe it should be higher because our society indulge on self want.

Which employee is most likely from a culture that is low in uncertainty avoidance?

The employee who proceeds to implement a deal after a verbal agreement has been reached.

In low gender-egalitarianism cultures,

men and women are expected to occupy different roles in society.

In cultures with a high humane orientation,

leaders are expected to be generous and compassionate.

Process of perception formation

stage 1 (attention and selection)

stage 2(organization): the info into an understandable pattern

stage 3(interpretation) : the meaning of the pattern

Jean-Paul has been sent to build a factory in a small village. When he arrives, Jean-Paul finds that the employees he will be managing see the work as an obligation to the community and the company and that they show less interest about what job they will be performing. Which term best describes the primary trait of this culture?

collectivism

Monica's new roommate told her that she thinks all Americans are the same: hard-working, dishonest, and greedy. What concept is her roommate demonstrating?

outgroup homogeneity effect

Marcia works for a company with a high humane orientation. As such, she is most likely to

demonstrate that others belong and are welcome.

The cultural dimension of assertiveness deals with

the level of confrontation and directness that is considered appropriate and productive.

Cultures with low future orientation:

rarely focus on long-term plans.

What is a trait of individualists?

They view themselves as separate from their friends and family.

A major difference between high-assertiveness and low-assertiveness cultures is that people in low-assertiveness cultures tend to

give vague answers to questions.

credibility?

your reputation for being trustworthy