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What are the 3 main functions of a medical interview?
Build the relationship
Assess and understand
Collaborate for management
How do you build the relationship?
Develop rapport
Establish mutual respect
Establish trust
Convery empathy and compassion
How do you assess and understand?
Questioning and data gathering
How do you collaborate for management?
Patient education
What will you do during a medical interview and physical exam?
Gather data to generate a hypothesis
Collect info which will help as you develop a plan
Why is interview and physical exam essential?
Develop clinician-patient bond
What necessitates the development of the clinician-patient relationship?
Effective communication
What is key for developing a rapport?
Look the part
Have a pleasant demeanor
Appropriate touch
Address the patient by name
Establish eye contact
Reference info from previous visits
What is key for establishing mutual respect?
Focus on patient
Address patient formally
Honor your patients time
What is key for establishing trust?
Be honest
If you don’t know, say you don’t know
Keep your word
What is key for conveying empathy and compassion?
Respect patients’ emotions
Address difficult or sad moments appropriately
Implement appropriate touch
Recommend support if needed
Careful of tone and pace of conversation
What is empathy?
Ability to understand and share the feelings of another
What is compassion?
“Sympathetic consciousness of others distress together with a desire to alleviate it”
What is sympathy?
“The act of capacity of entering into or sharing the feelings or interests of another” Feeling compassion or sorrow for the hardships of another
What percentage of your diagnosis can come from your history taking?
80%
What are important non-verbal communicators?
Quiet, eye contact, and lean forward
What are aspects of respect?
Accept your patients as they are
Do not judge
Separate personal feelings
What are aspects of genuineness?
Be yourself as a person
Acknowledge your position
What is empathy?
The ability to understand and share the feelings of another
What are the 4 qualities of empathy?
Perspective taking
Staying out of judgement
Recognizing the emotion in the other person
Communicating the emotion of the other person
What is most important when making something better?
Connection
What increases levels of responsiveness?
Interchangeable
Additive
What decreases levels of responsiveness?
Ignoring
Minimizing
What is a interchangeable level of response?
Positive
Recognize the feelings and symptoms expressed by the patient
What is the additive level of response?
Positive
Practitioner recognizes what the patient expresses openly as well as what they feel but do not express
What is the ignoring level of response?
Negative
Do not hear what the patient said, or act as if you didnt
What is the minimizing level of response?
Negative
Respond to the feelings/symptoms at a lesser level than associated with the patients expressed concern
What shows efficacy?
Arriving at a conclusion in a timely manner so you accomplish your therapeutic tasks
What is culture?
The set of shared attitudes, values, goals, and practices that characterizes an institution or organization
What is intersectionality?
Describes how race, class, gender, and other individuals’ characteristics intersect and overlap with one another
Why is intersectionality important?
Understanding intersectionality helps us understand our patients experience better
What are cultural concepts?
Do not equal race, or describe people who are physically similar and are thought to have the same beliefs, values, and behaviors
What is the Bates definition of competency?
set of attitudes, skills, behaviors, and policies that enable organizations and staff to work effectively in cross-cultural situations
What is the Coulehan definition of competency?
Avoid stereotypes, bias, prejudice, classism, racism, ageism, xenophobia, homophobia, and even sexism in your everyday interactions with patients
What is the Bates definition of humility?
Process that requires humility as individually continually engage in self-reflection and self-critique as lifelong learners and reflective practitioners
What is cultural humility?
Ability to maintain an interpersonal stance that is other-oriented in relation to aspects of cultural identify
What is cultural competence?
The ability to interact effectively with people of different cultures, including socioeconomic differences
What is cultural competence in a patient setting?
To be respectful and responsive to the health beliefs and practices
What is humility?
Freedom from pride or arrogance: the quality or state of being humble
What is the problem with cultural competency?
Suggest that culture can be reduced to a technical skill for which clinicians can be trained to develop
What does the S in SOAP notes stand for?
Subjective
What does the O in SOAP notes stand for? v
Objective
What does the A in SOAP notes stand for?
Assessment
What does the P in SOAP notes stand for?
Plan
What do you during the S in SOAP notes?
History taking, chief complaint, and review of systems
What does the L stand for in LOPQRST?
Location
What does the O stand for in LOPQRST?
Onset
What does the P stand for in LOPQRST?
Prior, palliative, provocative, progression
What does the Q stand for in LOPQRST?
Quality of pain
What does the R stand for in LOPQRST?
Radiation
What does the S stand for in LOPQRST?
Severity
What does the T stand for in LOPQRST?
Timing
What is a narrative?
The patient’s history is written in paragraph form rather than bullet points