Policies & Procedures

What is a policy?

2A set of rules establishes to guide decision-making and ensure that actions align with the organisation’s goals.

What are the characteristics of a policy?

Clear and concise.

Explains its relevance.

Includes the latest legal requirements.

Is reviewed/updated regularly.

What is a procedure?

A set of instructions designed to guide employees through a policy.

What are the characteristics of a procedure?

Explains which job role its suitable for.

Identifies a clear start/end point.

Highlights the targets.

Has clear instructions.

Why are policies and procedures necessary?

It protects the business from prosecution.

Enables the business to operate successfully and smoothly.

Maintains equality amongst employees, as everyone has to follow them.

What is a KPI, and what do they do?

KPI - Key performance indicators.

They allows a business to track the progress of employees and/or the business and measure them against the business’s goals or competitors.

Why are KPI’s useful to a business?

They can compare to their competition.

Allows them to inform stakeholders of progress.

Identify problems early, so they can be fixed as fast as possible.

To highlight the areas of the business that are doing well.