PH 103: Management Concepts

Vocabulary flashcards covering key management concepts from the lecture notes.

Management

Art and science of planning, organizing, directing, and controlling human efforts and resources; a process of bringing resources together to achieve goals effectively and efficiently.

Planning

Formulation of objectives, programs, policies, procedures, rules, and regulations to reach business goals; includes decision-making and forecasting.

Organizing

Grouping people and establishing relationships; defining authority and responsibility; delegating tasks and identifying roles.

Staffing

Determines what positions must be filled; involves job preparation, recruitment, interview and selection, hiring and placement, orientation and training, and performance evaluation.

Directing

Sets personnel goals, work standards, motivation, training, supervision, and discipline; ensures employees are focused on pharmacy goals.

Controlling

Measuring and correcting activities to ensure they conform to plans; provides periodic assessment of pharmacy operations; acts as a self-check mechanism for managers.

Interpersonal Roles

Roles relating to interactions with people: Leadership, Figurehead, and Liaison.

Leadership

Guides and motivates others as part of a manager's interpersonal role.

Figurehead

Ceremonial duties performed by a manager.

Liaison

Builds external relationships and networks with others.

Informational Roles

Managerial roles involving handling information: Monitor, Spokesperson, Disseminator.

Monitor

Gathers information to stay informed about the organization and environment.

Spokesperson

Represents the organization and communicates with stakeholders.

Disseminator

Shares information with others inside the organization.

Decisional Roles

Managerial roles involving decision making: Resource Allocator, Disturbance Handler, Negotiator, and Entrepreneur.

Resource Allocator

Distributes resources within the organization.

Disturbance Handler

Solves conflicts and unexpected problems.

Negotiator

Engages in bargaining and agreements on behalf of the organization.

Entrepreneur

Initiates improvements and explores new opportunities.

Workaholic (Kayod)

Hardworking, formal, and strict manager.

Reconciler (Ugnayan)

Integrative and adaptable manager.

Pragmatic (Oido)

Practical manager guided by experience.

Carefree (Lusot)

Avoids hard work; lazy manager.

Theoretical (Libro)

Analytical, by-the-book manager.

Top-level Managers

Executives (CEO, President); responsible for strategic, long-term plans; concern the organization as a whole.

Middle-level Managers

Dept. heads, branch managers; implement policies and supervise lower levels.

Low-level Managers

Supervisors, team leaders, foremen; directly oversee employees and daily operations.