MHR523 final terms

Communication

The transfer and understanding of messages between individuals or teams.

Formal Channels

Established communication methods created by organizations, such as D2L for course communication.

Informal Channels

Spontaneously created communication methods, such as an Instagram group for course discussions.

Downward Communication

Communication that flows from management to employees.

Upward Communication

Communication that flows from employees to management.

Lateral Communication

Peer-to-peer communication within an organization.

Discipline in Organizations

Management actions aimed at ensuring compliance with company standards.

Preventative Discipline

Actions taken to prevent issues from occurring, such as performance appraisals.

Corrective Discipline

Actions taken following a breach of rules, like verbal or written warnings.

Progressive Discipline Concept

Escalating responses to repeated infractions ranging from verbal warning to termination.

Positive Discipline Concept

A collaborative approach to discipline involving employee input in solutions.

Voluntary Turnover

Employee chooses to leave the organization.

Involuntary Turnover

The organization terminates employment.

Constructive Dismissal

Changing working conditions to make an employee want to resign, which is illegal.

Downsizing

Permanent reduction of workforce due to financial or operational factors.

Impact on Survivors of Downsizing

Decreased morale, mental health issues, and productivity concerns among remaining employees.

Cost of Turnover

Includes direct costs like separation and training costs and indirect costs such as decreased morale.

Turnover Contagion

The phenomenon where remaining employees' fear of job loss leads to increased turnover.

Layoffs

Temporary workforce reductions, while downsizing refers to permanent staff reductions.

WHMIS

Workplace Hazardous Materials Information System; a system for identifying hazardous materials used in workplaces.

Occupational Health and Safety

The field focused on the safety, health, and welfare of people at work.

Joint Responsibility

The shared obligation of employers, employees, and health and safety committees to maintain a safe work environment.

Unsafe Conditions

Environment or factors at work created by management that contribute to potential hazards.

Accident Prevention

Involves identifying types of accidents and implementing strategies to reduce their occurrence.

Substance Abuse Testing

Testing for drugs in the workplace, which is illegal in Canada unless for safety-sensitive jobs.

Job-Related Stress

Stress arising from the demands of a job that can affect employee health and productivity.

Employers' Responsibilities

Obligations to create safe work environments, maintain records, and communicate safety policies.

Employees' Responsibilities

Obligations to ensure their own safety, report unsafe conditions, and participate in safety practices.

Mental Health Accommodations

Support provided by organizations to help employees manage stress and maintain well-being.

The vertical axis of a scattergram represents __ when using a point system to rank jobs.

The point value of jobs.

Team Contract

A foundational document that clarifies expectations, establishes procedures, and fosters accountability among team members.

What is the purpose of a team contract?

To alleviate last-minute stresses and misunderstandings within group assignments.

What key elements should a team contract detail?

Roles, responsibilities, timelines.

The team contract is due __ after the TA-led session.

Two weeks.

How much does attendance and participation in the TA workshop contribute to the overall group assignment grade?

4%.

Anticipatory Socialization

The pre-employment phase where information about job expectations and organizational values is shared.

What is the first step in the training process?

Assessment: Identifying training needs.

eLearning

Online training methods that offer flexibility and can be synchronous or asynchronous.

What does effective orientation help reduce for newcomers?

Anxiety.

Career Development

Recognized as a dynamic process requiring continuous planning, evaluations, and adaptations throughout one's career.

What is a key outcome of effective training initiatives?

They address performance gaps that arise post-training.

Role Management

Ongoing adjustments employees make to better understand expectations and organizational dynamics.

Simulated Training

Safe practice environments designed for high-stakes situations.

What are the consequences of non-compliance stated in the team contract?

Evidence from the contract may be used to discuss the potential removal of uncooperative members.