Health Chapter 3

active listening

active listening

Act of concentrating on the person talking and acknowledging what one has heard.

communication process

Series of actions people use to exchange ideas, thoughts, feelings, and information.

passive

Hiding or not clearly stating needs, wants, and feelings.

aggressive

Making demands of and insulting others.

passive-aggressive

Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.

I-statements

Words that explain how the speaker feels without judging the receiver.

assertive

Clearly stating needs, wants, and feelings.

nonverbal communication

Use of body language, tone and volume of voice, and other wordless signals to send a message.

verbal communication

Use of words, spoken or written, to send a message.

feedback

Constructive response to a message.

conflict-resolution skills

Strategies for working through a disagreement or argument in positive, productive ways.

pressure

Motivation to do an activity or take on certain qualities.

mediator

Neutral third party who attempts to help people involved in a conflict reach an agreement.

negotiation

Process of working together to resolve conflict and find acceptable solutions.

refusal skills

Set of skills designed to help someone avoid participating in unhealthy behaviors.

peer pressure

Social pressure among people of the same age or status.

positive peer pressure

Social pressure among people of the same age or status that contributes to good health and can be beneficial.

peer mediation

Process in which specially trained students work with other students to resolve conflicts.

compromise

Agreement in which two sides come together and each side gives in a little.

negative peer pressure

Social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful.

conflict

Disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.