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social psychology
the scientific study of how we think about, influence, and relate to one another
attribution theory
the theory that we explain someone's behavior by crediting either the situation or the person's disposition
fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
self-serving bias
a readiness to perceive oneself favorably
central route persuasion
attitude change that occurs when people focus on the content of the arguments and respond with favorable thoughts
peripheral route persuasion
attitude change that occurs when people are influenced by incidental cues, such as a speaker's attractiveness
foot-in-the-door phenomenon
the tendency for people who have first agreed to a small request to comply later with a larger request
door-in-the-face phenomenon
the tendency for people who have first disagreed to a large request to comply later with a smaller, more reasonable request
role
a set of expectations about a social position, defining how those in the position ought to behave
Stanford Prison Experiment
Philip Zimbardo's study that demonstrated the powerful impact of roles, perceived power, and toxic situations on attitudes and behaviors
Philip Zimbardo
social psychologist who conducted the famous Stanford Prison Experiment
cognitive dissonance theory
the theory that we act to reduce the discomfort we feel when two of our thoughts are inconsistent
norms
understood rules for accepted and expected behavior
conformity
adjusting our behavior or thinking to coincide with a group standard
Solomon Asch
social psychologist who conducted studies on conformity in which participants' estimates of line lengths were influenced by the presence of others giving incorrect answers
normative social influence
conformity or influence resulting from a person's desire to gain approval or avoid disapproval
informational social influence
conformity or influence resulting from one's willingness to accept others' opinions about reality
obedience
compliance that occurs when people follow direct commands, usually from someone in a position of authority
Stanley Milgram
social psychologist who conducted studies on obedience in which participants were told by an authority figure to electrically shock another individual
social facilitation
improved performance on simple or well-learned tasks in the presence of others
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
group polarization
the enhancement of a group's prevailing opinions or feelings through discussion within the group
groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides realistic thinking in individuals
prejudice
an unjustifiable attitude toward a group of people and its members
stereotype
a generalized belief about a group of people
discrimination
unjustifiable negative behavior toward a group and its members
ingroup bias
the tendency to favor our own group
scapegoat theory
the theory that prejudice offers an outlet for anger by providing someone to blame
just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve that they get
aggression
any physical or verbal behavior intended to harm someone physically or emotionally
frustration-aggression principle
the principle that frustration (the blocking of an attempt to achieve some goal) creates anger, which can generate aggression
mere exposure effect
the phenomenon that repeated exposure to new, unfamiliar stimuli increases liking of them
passionate love
an aroused state of intense positive absorption in another, usually present at the beginning of a romantic relationship
companionate love
the deep affectionate attachment we feel for those with whom our lives are intertwined
altruism
unselfish regard for the welfare of others
bystander effect
the tendency for any given person to be less likely to give aid to someone in need of help if other people are present
social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize costs
reciprocity norm
an expectation that people will help, not hurt, those who have helped them
social-responsibility norm
an expectation that people will help those needing their help
conflict
a perceived incompatibility of actions, goals, or ideas
approach-approach conflict
a conflict that involves choosing between two desirable options
approach-avoidance conflict
a conflict that arises when a single option has both positive and negative aspects
avoidance-avoidance conflict
a conflict that involves choosing between two undesirable options
social trap
a situation in which conflicting parties, by each pursuing their self-interest, rather than the good of the group, become caught in mutually destructive behavior
mirror-image perceptions
mutual views often held by conflicting people, as when each side sees itself as ethical and peaceful and views the other side as evil and aggressive
self-fulfilling prophecy
a belief that leads to its own fulfillment
superordinate goals
shared goals that override differences among people and require their cooperation