AMCA: professionalism and regulatory complianace

due 8/10

stickers, pin, or other types of tokens should not cover the employee or department name

professional appearance for phlebotomists

sandals and flip flops are not permitted

professional appearance for phlebotomists

nails should be clean and neatly manicure

professional appearance for phlebotomists

smile and pleasant can-do attitude

positive attitude

a phlebotomist with integrity understands that following the rules for collection is essential to the quality of test results

integrity

believing that all people are worthy of respect at some level is extremely important in healthcare communication

respect

the effect of honoring and respecting the person as a unique individual is confirmation of the patient’s presence and needs

respect

never draw blood from a patient who is standing or sitting on a high stool

display empathy and compassion towards others

position the patient properly by ensuring that his or her elbow is straight and supported underneath

display empathy and compassion towards others

try to calm nervous patients and reliever anxiety by making small talk

display empathy and compassion towards others

monitor and note any changes to the patient’s condition and immediately inform the supervisor of any abnormalities or change

display empathy and compassion towards others

confirm with the patient if he or she is taking any anticoagulants, such as warfarin, heparin, or aspirin, as these affect bleeding time and will require extra compression to stop the bleeding after the draw

display empathy and compassion towards others

a change in the patient’s state of consciousness, such as dizziness or syncope

noteworthy events

excessive bleeding time

noteworthy events

if the patient experiences extreme pain, or any other symptoms that were not present prior to the blood draw

noteworthy events

approach all patients with a smile and use a friendly tone of voice

how to demonstrate respect for diversity

be alert to patient reactions to your approach and direct your actions to accommodate them

how to demonstrate respect for diversity

do not stereotype a particular culture

how to demonstrate respect for diversity

spend additional time explaining procedures and patient instructions

how to demonstrate respect for diversity

correct identification and preparation of the patient before sample collection

perform tasks within the scope of practice of a phlebotomy technician

collection of the appropriate amount of blood by venipuncture or dermal puncture for the specified

perform tasks within the scope of practice of a phlebotomy technician

selection of the appropriate sample containers for the specified tests

perform tasks within the scope of practice of a phlebotomy technician

correct labeling of all samples with the required information

perform tasks within the scope of practice of a phlebotomy technician

appropriate transportation of samples back to the laboratory in a timely manner

perform tasks within the scope of practice of a phlebotomy technician

effective interaction with patients and hospital personnel

perform tasks within the scope of practice of a phlebotomy technician

processing of samples for delivery to the appropriate laboratory

perform tasks within the scope of practice of a phlebotomy technician

performance of computer operations and record-keeping pertaining to phlebotomy

perform tasks within the scope of practice of a phlebotomy technician

the phlebotomist should only perform the range of activities that is within their scope of practice

demonstrate respect for patient’s rights under the patient care partnership

ethical behavior is never prejudiced or bias

ethics

negligence is an unintentional wrong

a tort

malpractice is negligence by a professional person (unintentional)

a tort

defamation is injuring a person’s name and reputation by making false statements to a third person

intentional torts are acts that are meant to be harmful

libel is making false statement in print, writing, or through pictures

intentional torts are acts that are meant to be harmful

slander is making false statements orally

intentional torts are acts that are meant to be harmful

invasion of privacy is violating a person’s right not to have his/her private affairs exposed

intentional torts are acts that are meant to be harmful

fraud is saying or doing something to trick, fool, or deceive a person

intentional torts are acts that are meant to be harmful

assault is intentionally attempting to touch or threaten a person’s body without their consent

intentional torts are acts that are meant to be harmful

battery is touching a person's body without their consent

intentional torts are acts that are meant to be harmful

informed consent is when the person clearly understands what is going to be done

intentional torts are acts that are meant to be harmful

implied consent occurs when the patient’s nonverbal behavior indicates agreement

intentional torts are acts that are meant to be harmful

abandonment is when a provider withdraws from the care of a patient without reasonable notice of discharge

intentional torts are acts that are meant to be harmful

there are two types of civil actions - lack of informed consent and violation of standard of care

intentional torts are acts that are meant to be harmful

patients must have written consent to have information to be disclosed to another party

HIPAA

all information will be kept confidential

HIPAA

patient will usually sign a consent form

HIPAA

agency that provides regulations to ensure the accuracy and quality of lab testing

CLIA

requires laboratory certifications by the federal government

CLIA

inspects blood collection procedures regularly to prevent improper techniques causing false test results

CLIA

accidents, thefts from person on hospital property, slips or falls that occur on the facility property

incidents reports

errors of omission of patient treatment or errors in administration of patient treatment including medication

incident reports

exposure to blood and bodily fluids that my be caused by a finger stick

incident reports

admission sheet, nursing history, graphic sheet, progress notes, flow sheets

medical records

is the oral account of care, and recording is the written account of care observations

reporting

involves collecting information about the person

assessment

is using the sense of sight, hearing, touch, and smell to collect infomation

observation

is information that is heard, felt, or smelled

objective data

are things a person tells you about that you cannot observe through your senses

subjective data

all health-care professionals are expected to participate in continuing education (CE) activities

phlebotomist continuing education