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What is Performance Efficiency?
Getting good results while using as little time, money, and resources as possible.
What does Organizational Performance refer to?
How well a company is doing at reaching its goals.
Define Organization.
A group of people who come together to achieve specific goals.
What is a Functional Manager?
A manager in charge of a specific department, like marketing or finance.
What characterizes an Open System?
A company that interacts with the outside world, like customers and suppliers.
What are Top-Level Managers responsible for?
Setting the overall direction and vision for the company.
What is the role of Middle-Level Managers?
They manage smaller departments, helping execute top-level plans.
What do Lower-Level Managers focus on?
They work directly with staff to ensure daily tasks are completed.
How is Productivity defined?
The amount of work done compared to the resources used.
What does Automation involve?
Machines or computers doing work instead of humans.
What is Performance Effectiveness?
Achieving the right outcomes and meeting the goals set for a task.
What are Henry Mintzberg’s 10 Managerial Roles?
Different tasks grouped into interpersonal, informational, and decisional roles.
Who is a Team Leader?
A manager who guides a team toward achieving the team’s goal.
What is the role of a Front-Line Manager?
To supervise workers doing day-to-day tasks.
What is Scientific Management?
A theory focusing on efficiency improvements through research and analysis.
List Katz’s Essential Managerial Skills.
Technical skills, human skills, and conceptual skills.
What is Emotional Intelligence?
The ability to understand and control your own emotions and recognize others' emotions.
What is a Mission Statement?
A short sentence explaining a company's purpose and goals.
Define Leadership.
Inspiring and guiding people to work towards a common goal.
What is Visionary Leadership?
Leadership focusing on seeing the future and guiding people toward it.
What are Strategic Plans?
Long-term plans setting out goals and direction for a company.
What are Tactical Plans?
Short-term plans that support the strategic plan.
Define Operational Plans.
Plans focusing on day-to-day activities.
What are Planning Tools and Techniques?
Methods that help create good planning, like Gantt charts and SWOT analysis.
What distinguishes Transformational Leadership?
Leaders inspire and motivate towards big, meaningful goals.
What characterizes Transactional Leadership?
Leaders focus on rewards or punishments based on performance.
What is Motivation?
What drives people to work hard and achieve their goals.
Differentiate Intrinsic and Extrinsic Rewards.
Intrinsic rewards are internal (like self-esteem), extrinsic rewards are external (like money).
What is Flexibility in a workplace context?
The ability to adapt to changes or unexpected situations.
Define Job Satisfaction.
How happy a person is with their job.
What does ERG Theory suggest?
People need existence, relatedness, and growth for happiness.
What is Empowerment?
Giving employees control and responsibility over their work.
What is Organizational Behaviour?
The study of how people act in organizations.
Define Job Enrichment.
Making a job more interesting by adding tasks or responsibilities.
What is Job Design?
Organizing tasks to be motivating and efficient.
What are Alternative Work Schedules?
Flexible work hours or working from home.
Explain Ethical Imperialism.
The belief that one’s ethical beliefs should apply everywhere.
Define Universalism.
The belief that some ethical principles are the same for everyone.
What is Active Listening?
Paying full attention when someone speaks and asking clarifying questions.
What is Feedback in a workplace context?
Advice or comments to help someone improve performance.
What are Teams?
Groups of people working together to achieve a common goal.
Define Teamwork.
The effort of everyone working together.
What does Synergy refer to?
When a team’s collective output is greater than the sum of individual efforts.
What is Social Loafing?
When individuals in a group do less work, relying on others.
Differentiate Formal and Informal Groups.
Formal groups are created by the organization; informal groups form naturally.
What is a Virtual Team?
A team that collaborates online without meeting in person.
Define Self-Managing Work Teams.
Teams that manage their tasks without a boss.
What are Norms in a group context?
Rules or expectations that a group follows.
What does Cohesiveness mean?
How well group members get along and work together.
What is Effective Communication?
Sharing information clearly and understanding others.
What are the Four Functions of Management?
Planning, Organizing, Leading, and Controlling.
What are Social Responsibility Strategies?
Ways a company can help society while making money.
Differentiate Short-range plans and Long-range plans.
Short-range plans are for the near future; long-range plans are for the far future.
What is SWOT Analysis?
A way to analyze a company’s Strengths, Weaknesses, Opportunities, and Threats.
What is the BCG Matrix used for?
A tool to decide where to focus business efforts by categorizing products.
Describe Autocratic Leadership style.
The boss makes all the decisions.
What characterizes Democratic Leadership?
The boss includes the team in decision-making.
Define Laissez-faire Leadership.
The boss lets the team make decisions.
What is the difference between Position Power and Personal Power?
Position power comes from the role; personal power comes from being liked or trusted.
What does Vroom’s Expectancy Theory state?
People work hard if they believe their effort will lead to good outcomes.
What is Positive Reinforcement?
Giving a reward for good work.
Differentiate Negative Reinforcement from Punishment.
Negative reinforcement removes something bad as a reward; punishment gives a consequence for bad work.
How do Motivations differ across generations?
Older workers may value job security; younger workers may seek flexibility and learning.
What is the Performance Equation?
Performance = Ability × Effort × Resources.
Define an Effective Team.
A team where everyone works together and shares the same goals.
List the Stages of Team Development.
Forming, Storming, Norming, Performing, Adjourning.
What are the 5 Conflict Management Styles?
Avoiding, Accommodating, Competing, Compromising, Collaborating.
What is the primary focus of Performance Efficiency?
Achieving results with minimal resources.
Which management level is responsible for the overall direction of a company?
Top-Level Managers.
What are the main responsibilities of a Front-Line Manager?
Supervising day-to-day employee tasks.
Which managerial role involves building relationships with other organization members?
Interpersonal roles.
What skill set includes technical, human, and conceptual skills according to Katz?
Essential Managerial Skills.
What does Effective Communication entail?
Clearly sharing information and understanding others.
In which leadership style does the manager make all decisions without input?
Autocratic Leadership.
What does the BCG Matrix help determine?
Where to focus business efforts.
What is the focus of Tactical Plans?
Short-term actions to achieve strategic goals.
What is the rising need for businesses to consider social impact known as?
Social Responsibility Strategies.
Which conflict management style is characterized by cooperation and searching for win-win solutions?
Collaborating.
What do Emotional Intelligence skills help to manage?
Your own and others' emotions.
What practice involves rearranging a job to make it more satisfying?
Job Enrichment.
Which phase in Team Development is characterized by team members getting to know each other?
Forming.
What is a benefit of using Automation in an organization?
Increased efficiency and reduced human error.
During which planning phase would you typically conduct a SWOT Analysis?
Strategic Planning.
What is the main purpose of setting a Mission Statement?
To articulate a company's purpose and goals.
What does Cohesiveness in a team signify?
The extent to which team members work well together.
What is the most significant outcome of Transformational Leadership?
Inspiring significant change.
What term describes the internal satisfaction gained from a job?
Intrinsic Rewards.
Which group type is formed naturally without organizational structure?
Informal Groups.
What is the essence of Job Design?
Organizing tasks for motivation and efficiency.
What is implied by Negative Reinforcement in workplace motivation?
Removing an unpleasant consequence to encourage behavior.
What is the role of a Team Leader focused on?
Guiding the team to achieve their goals.
What does Flexibility in a workplace enhance?
Ability to adapt to changes.
What is the key aspect of Scientific Management?
Efficiency improvements through research.
What defines Organizational Behaviour?
Study of how people interact within organizations.
What is a characteristic of Transactional Leadership?
Focus on rewards based on performance.
What does it mean to Empower employees?
Giving them control over their work.
What defines a Virtual Team?
A team that collaborates without meeting in person.
What does ERG Theory emphasize as essential for happiness?
Existence, Relatedness, and Growth.
Which leadership style involves soliciting team input?
Democratic Leadership.
What defines a Self-Managing Work Team?
A team that manages its tasks independently.
