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Human resources
finding and developing people in your workforce
Sexual harassment
unwelcome sexual advances, requests from sexual favors, or other verbal or physical conduct on sexual nature
Hostile work environment
a form of sexual harassment in which unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment
Recruiting
the process of developing a pool of qualified job applicants
Job description
written description of tasks within a job
Internal recruiting
process of developing a pool of qualified people already within the company
External recruiting
pool outside the company
Motivation
the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal
Needs
The physical or psychological requirements that must be met to ensure survival and well-being
Inputs
in equity theory, the contributions employees make to the organization
Outcomes
the rewards employees receive for their contributions to the organization
Reinforcement theory
a behavioral management theory that suggests behavior is a function of its consequences, and that positive or negative reinforcements influence future behavior.
Positive reinforcement
reinforcement that strengthens behavior by following with desirable consequences
Negative reinforcement
Reinforcement that strengthens behavior by withholding an unpleasant consequence when employees perform a specific behavior
Punishment
reinforcement that weakens behavior by following behaviors with undesirable consequences
Performance feedback
Information about the quality or quantity of past performance that indicates whether progress is being made toward the accomplishment of a goal
Leadership
the process of influencing others to achieve group or organization goals
Situational favorableness
the degree to which a particular situation either permits or denies a leader the chance to influence the behavior of group members
Position power
the degree to which leaders are able to hire, fire, reward, and punish workers
Supportive leadership
a leadership style in which the leader is friendly and approachable to employees
Strategic leadership
the ability to anticipate, envision, maintain flexibility, think strategically and work with others to initiate changes that will create a positive future for an organization
Visionary leadership
leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting
Communication
the process of transmitting information from one person or place to another
Perception
the process by which individuals attend to, organize, interpret, and retain information from their environments
Closure
the tendency to fill in gaps of missing information by assuming that what we don’t know is consistent with what we already know
Encoding
putting a message into a written, verbal, or symbolic form that can be recognized and understood by the reciever
Decoding
receiver translates the message
Feedback to sender
return message to see if receiver understands the message
Noise
anything that interferes the message
Downward communication
communication that flows from higher to lower levels in an organization
Upward communication
lower to higher (employee to manager)
Informal communication channel
the transmission of messages from employee to employee outside of formal communication channels
Coaching
communicating with someone for the direct purpose of improving the persons on the job performance or behavior
Counseling
communicating with someone about non-job-related issues that may be affecting or interfering with the person’s performance
Non-verbal communication
actions not words
Communication medium
used to deliver a message
Listening
making a conscious effort to hear
Active listening
assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you’ve accurately heard what he or she said
Constructive feedback
helpful and encouraging feedback
Cross-cultural communication
transmitting information from a person in one country or culture to a person from another country
Address terms
cultural norms on how to address people at work
Appointment time
how punctual you must be when showing up for scheduled appointments
Scheduled time
scheduled projects and jobs need to be completed
Company hotline
phone numbers that anyone can call anonymously to the company
Survey feedback
getting feedback from customers about your company
Blog
personal website that states opinions
