Group Communication

Conflict

A disagreement or struggle between interdependent individuals with perceived incompatible goals.

Task Conflict

Conflict focused on the work or task being completed.

Relationship Conflict

Conflict based on interpersonal incompatibilities.

Process Conflict

Conflict about how the group completes tasks.

Value Conflict

Conflict caused by differing beliefs or values.

Social Loafing

Reduction of individual effort when working in groups.

Ringlemann Effect

Individual effort decreases as group size increases.

Groupthink

Faulty decision making resulting from pressure to conform.

Consensus

A decision all group members can support or live with.

Six Thinking Hats

A system to organize group thinking using six perspectives.

Leadership

The ability to influence a group toward achieving goals.

Designated Leader

A leader officially assigned by the group or organization.

Emergent Leader

A leader who rises naturally from group interactions.

Transformational Leadership

Leadership that motivates and inspires followers through vision.

Transactional Leadership

Leadership based on exchanges and rewards for performance.

Creativity

Generating novel and useful ideas.

Brainstorming

A method for producing many ideas without judgment.

Nominal Group Technique

Idea generation individually first, followed by sharing and ranking.

Panel

Experts discussing a topic informally in front of an audience.

Symposium

A series of short, formal informative speeches on parts of a topic.

White Hat

objective, focuses on facts and information

Red Hat

emotional, focuses on feelings and intuition

Black Hat

critical, focuses on risks and potential problems

Yellow Hat

positive, focuses on benefits and optimism

Green Hat

creative, focuses on new ideas and innovation

Blue Hat

process, manages and organizes thinking sequences

What comes first creativity or innovation?

creativity