Brewista test

Big brew

What are the original 7 drinks?

Blondie, Sweet n Salty, Cinnamon Roll, Brunnette, Banana Bread, Smooth 7, Cookie Butter

What are the classic drinks?

Lattes, Mochas, Breves, Macchiatos, House Blends, Chai Lattes, Matcha Lattes, Cocoas, Cold Brew

What IS a classic drink?

A drink you can get anywhere

What are the original breves?

Blondie, Smooth 7, Cinnamon Roll, Sweet & Salty, Cookie Butter

What are the original mochas?

Brunette, Banana Bread

What is the recipe for a Blondie?

Caramel, Vanilla, Smooth Mix, Espresso

What is the recipe for a Sweet n Salty?

Salted Caramel, White Chocolate, Smooth Mix, Espresso

What is the recipe for a Cinnamon Roll?

Brown Sugar Cinnamon, White Chocolate, Smooth Mix, Espresso

What is the recipe for a Brunette?

Caramel, Hazelnut, Mocha Mix, Espresso

What is the recipe for a Banana Bread?

Hazelnut, Banana, Mocha Mix, Espresso

What is the recipe for a Smooth Seven?

Irish Cream, White Chocolate, Smooth Mix, Espresso

What is the recipe for a Cookie Butter?

White Chocolate, Toasted Marshmellow, Hazelnut, Smooth Mix, Espresso

There is a difference between Breve Mix and Smooth Mix.

False

What are the mix cup fill lines for Iced drinks?

Kids ___5____

Small ___8____

Medium ___12____

Large ___16____

What are the mix cup fill lines for hot espresso drinks?

Kids ___6_____

Small ___8____

Medium ___10____

Large ___12____

What are the mix cup fill lines for hot non-espresso drinks?

Kids ___8____

Small ___10____

Medium ___14____

Large ___18____

What are our hot non-espresso drinks?

Cocoas, Matchas, Chais, Steamers

What does light ice mean?

+4 oz of liquid

What does no ice mean?

Fill to the top of each cup

What is the steamed milk temperature range for kids drinks?

110-120

What is the steamed milk temperature range for “Drinkable” drinks?

140-150

What is the steamed milk temperature range for regular drinks?

160-170

What is the steamed milk temperature range for extra hot drinks?

175-180

What is the steamed milk temperature range for burnt drinks?

181+

Do we serve burnt drinks?

NO

What is the shot window?

17-27

What is a perfect shot?

22

How many scoops of flavor do classic drinks get?

1-1-1

How many scoops of flavor do 7 Fizz Chillers get?

2-3-4

How many scoops of flavor do Special 7’s get?

2-3-4

How many scoops of flavor do coffee chillers get?

1-1-2

How many scoops of flavor do smoothies get?

1-1-2

How many scoops of flavor do chai chillers get?

1-1-2

How many scoops of flavor do sugar free &/ milk alt. mochas get?

1-2-2

Why do sugar free &/ milk alt. mochas get different scoops than regular mochas?

To account for the missing chocolate

What does SF mean?

Sugar Free

How many scoops of flavor do flavored waters get?

1-2-3

How many scoops of cream do you add to modify a drink?

1-2-2

How many scoops of flavor do SF 7 Energy Chillers get?

2-3-4

Do SF 7 Energy Chillers have to be handblended?

Yes

Do Redbull substitute 7 energy chillers have to be handblended?

Yes

How many scoops of flavor do hot teas get?

1-1-1

How many scoops of flavor do matcha chillers get?

1-1-2

How many scoops of flavor do lemon freezes get?

1-1-2

How many scoops of flavor do 7 Fizzes get?

2-3-4

What goes into a 7 fizz?

La Croix

What goes into a 7 Energy?

7Brew Energy cans or Redbull

How many scoops of flavor do tea chillers get?

2-3-4

How many scoops of flavor do original breves get?

1-2-2

How many scoops of flavor do original mochas get?

1-1-2

How many scoops of flavor do 7 Energy Chillers get?

1-1-2

How many scoops of flavor do Iced Lemonades get?

1-1-2

How many scoops of flavor do Iced 7 Energies get?

1-1-2

How many scoops of flavor do Lemonade chillers get?

1-1-2

How many scoops of flavor do iced teas get?

1-2-3

How many scoops of flavor do handblended shakes get?

2-3-4

How many scoops of flavor do machine shakes get?

1-1-2

How many scoops of flavor do all kids drinks get?

1

What does 1 scoop equal?

1 oz

What is the 7 Brew creed?

Start each day with a GRATEFUL

HEART.

Always be HUMBLE.

Be fearlessly AUTHENTIC.

NEVER JUDGE.

Forget the mistake, REMEMBER

THE LESSON.

Always BUILD EACH OTHER UP.

CULTIVATE KINDNESS.

What are 7Brew’s values?

Kindness, Energy, Authenticity, Connection, Creativity

What are “THE BIG 3?”

Have an authentic & unique interaction with each guest, use open body language, and smile for every guest

What is MPC?

Multiple points of contact

How should you interact with guests when texting?

Face the lane, smile, give each guest your full attention

How should you greet a guest when texting?

Connection - “Hi, how are you?”
Loyalty - “Do you have a number with us?”
Repetition - Repeat their order at least twice!

What is avocado?

Keep the line moving!

At what car should you accept payment when texting?

The third!

What are the four keys to success?

First impressions, customer service, drink quality, consistency!

What order should you repeat a customer’s order to them in?

Size, temp, mod, name, top

What is the ACT for when something goes wrong?

Apologize, Care, Thank

What is the first thing you should ask about someone’s drink unless specified?

Drink size

What should you always do at the end of taking a guest’s order?

Thank them

What is a guest?

Anyone who comes through the line!

What is a regular?

Someone who consistently returns to your stand and makes a connection with you!

What are the positions?

Lane, texter, milk, & shots

What does shots do?

Pours flavor, pulls shots (regular, decaf, half-caf, and extra shots), keeps track of drinks, supports the milk position (steaming/pouring milk, getting ice cups, etc), making frozen chillers/blended drinks to help the milk position

What is a dub?

Double shot of espresso ; standard pull from the machine

What is a quad?

A quadruple shot of espresso ; two dubs in one tin.

How many oz is one shot?

1 oz

What does a flavor scoop in the mix cup/hot cup mean?

Something else needs to be added.

How should you build your drinks?

Left to right

How should you pull your shots?

Left to right

What is the rule of two for pulling shots?

Two taps, two rubs, two pumps of grounds, smooth the top, bless it, plug head back in

What does the milk position do?

Steams + pours milk for hot drinks, pours bases and tom-toms for iced drinks, prepares and fills ice cups, plans ahead, finishing details, passes the finished drink to the appropriate position

What machine belongs to the first lane?

The street-facing machine

What machine belongs to the second lane?

The line facing machine

What does it mean to tom-tom a drink?

Pour the product over ice, then return to mix cup, then all back into the ice cup.

What does tom-tomming a drink do?

Cool the drink over ice and evenly distribute the flavor

What does the lane position do?

Engage in authentic and unique interactions with guests, process payments when necessary, wipe drinks to remove any overflow drips or condensation, ensure drinks are well organized and labeled when needed, provide receipts for every gift card purchased, prepare pup cups for guests upon request, stay aware of vehicle traffic

What does the texter position do?

Provide a positive first impression for guests, logs guests into rewards using their phone number, processes payments, enters correct quick keys to match the car’s description, understands POS system, thanks every guest and ecnourages them to come again, educates the guest of any current or future promotions or featured flavors

Why would a texter walk and talk?

To keep the line moving

What is a bottleneck breaker (b&b?)

Support to texters primarily, then supports the rest of the stand when needed

What is a drink runner?

Runs drinks to lines on really busy days in particular

What does the non-espresso position do?

Prepares frozen chillers, 7 energy drinks, lemonades, any blended drinks.

What does the expo position do?

Organizing drinks from the machine and marking the correct order numbers, allergy alerts, drink names, etc.

What does the walk-up position do?

Order taker + service point for the walk-up side on busy days.

What do guests get on their birthday?

Free drink upon proof

What do kids get on their birthday?

Free kids size drink

What is flow?

Finding a smooth and efficient rhythm throughout your shift, involving seamlessly transitioning between drinks/orders, staying productive, and avoiding feeling rushed or stressed. Be N Sync!

Flowmate

The connection with another brewista that creates an efficient drink-building rhyhtm between the milk and shot positions while managing a rush.