Final Exam Review: Prof Comm

Kinesthetic learners

learns best through hands-on experience

Accept

Recognizing the different personality styles is important in learning to \________ various personality styles.

55%

% of communication is based on your body language.

Intrapersonal communication

Communication with oneself

Ex. Thinking over your own future

What is interpersonal communication?

Communication with 1 person

What is group communication?

Communication with 3-15 people

What is mass communication?

Communication with large groups of people

What are communication barriers?

Social, Cultural, Educational, and Age

What are educational barriers?

Big words or advanced subject matter cause confusion

What is a symbol?

Anything that stands for an idea

What is confident posture?

Stand straight, shoulders back, look forward, good eye contact

What is the importance of confident posture?

It transfers confident feelings

What is formal language?

Interview language (meeting the governor)

What is standard language?

Day to day language used in general population

What is informal/slang language?

Language used with friends

What is technical/jargon language?

Language used for a particular purpose (doctors speaking about a patient's lab results)

What is an open-ended question?

Requires more than a yes or no answer

What is a close-ended question?

Requires a yes or no answer

Define Sender

Initiates/transmits the message

Define Receiver

Interprets message/sends feedback

Define Feedback

Response to message

Define Message

Words, body language, symbols

Define Context

The environment the message is taking place in

Boss calls a meeting with his staff and says, " we have to work overtime tonight." Staff moans and shrugs with disagreement. Identify the Sender, Receiver, Message, Context, and Feedback

Sender: Boss (Initiates/transmits a message)

Receiver: Staff (interprets message/sends feedback)

Feedback Moans and shrugs (Response to message)

Message: We have to work overtime tonight (words, body language, symbols)

Context: Business (The environment the message is taking place in)

What is a panel discussion?

Group of well-informed people answering questions

What is a round table discussion?

Speaking with team about a project

What is a symposium?

Two experts presenting opposing points of view

What is a town hall meeting?

People assemble in town hall to discuss/vote on town issue

What are rules?

Specific guidelines related to specific issues; often written down formally

What are norms?

Standards that govern behavior; unwritten rules

What is active listening?

Participating in communication process

What is passive listening?

Not participating in communication process

What is appreciative listening?

Enjoying pleasurable sounds

What is critical listening?

Analyzing/evaluating a message

What is empathic listening?

Encouraging people to talk freely

What is deliberative listening?

Listening to understand to make a decision

What are some bad listening habits?

Criticizing the Speaker, interrupting, overreacting, MEGO

Criticizing the Speaker

Students were unable to answer questions due to the lecturer wearing a bright yellow suit and uncombed hair

What is MEGO

My Eyes Glaze Over

Give an example of passive listening.

Group member is disengaged

Give an example of critical listening.

Teacher giving instructions about upcoming project

What is the importance of understanding your audience?

Effective communication requires understanding your audience.

Define Perception.

Perception is how we see things.

What does fidgeting and touching your face usually indicate?

Research states that fidgeting and touching your face usually indicates lying.

What is Interpersonal Conflict?

Interpersonal Conflict is conflict with one person.

Give an example of Intrapersonal Conflict.

Debating what college to choose or what decision to make.

What does a Resolution to a conflict mean?

A Resolution to a conflict means it is addressed and the problem is solved.

What is interpersonal conflict?

Conflict with one person

Give an example of interpersonal conflict.

Argument with your brother about a secret you told them

What is intrapersonal conflict?

Conflict within yourself

Give an example of intrapersonal conflict.

Debating what college to choose or what decision to make

What is organizational conflict?

Conflict that occurs when desired action is against company policy

Give an example of organizational conflict.

Can't refund money back b/c of company policy

What is environmental conflict?

Environment causes conflict to occur

Give an example of environmental conflict.

Picnic canceled because of rain

What does a resolution to a conflict mean?

Addressed and problem solved

What is the definition of impromptu?

delivering a speech off the cuff and with no preparation

What is the recommendation when using visual aids in a presentation?

pictures are better than words

What is the best way to show numerical relationships in a presentation?

graphs/charts

What is the purpose of a visual aid in a speech?

to enhance the information

What is a supportive audience?

Already agrees with speaker's views

What is an indifferent audience?

Must be convinced of topic's importance

Give an example of a supportive audience.

Democratic speaker at Democratic Convention

Give an example of an indifferent audience.

Speaking to court-ordered group about alcoholism dangers

What is a Digital Footprint?

Trail of data created while using the internet

How can ethical behavior be shown on social media?

Accurate posts, avoiding controversial/hurtful language

What is a Carbon Copy?

Exact copy of email, receivers can see other recipients' email addresses

What is a Blind Carbon Copy?

Exact copy of email, receivers cannot see other recipients' email addresses

What is business networking?

A method to make connections

What is the skill of networking?

Developing professional relationships

What is considered proper etiquette in the workplace when there is an issue with an employee?

Following the chain of command

What does good eye contact show?

Honesty and confidence

What does maintaining a positive attitude include?

Avoiding office gossip, showing friendliness to everyone, and integrity

What should you do when giving criticism?

Give a clear picture of what a solution should be

What are some examples of negative body language?

Crossing your arms, leaning back, and checking your watch

Are company emails subject to becoming public record?

Yes

What does a healthy lifestyle include?

Spending quality time with friends and family

What should you be when accepting criticism?

Coachable

What should you do if you see an employee slacking on the job?

Follow the chain of command and meet with the employee's direct supervisor

What will help with productivity?

Organizing your office space, following a to-do list, and avoiding office gossip

How should you determine how to dress when starting a new job or interviewing?

Consider what others in the profession would wear

What is inductive reasoning?

Uses specific cases to prove general truth

What is bandwagon?

Everyone is using product

What is testimonial?

Trusted/popular person vouching for product

What is emotional appeal?

Invoke strong feelings about product

What is repetition?

Jingles or ads that repeat over and over

What is ethos?

Personal character of speaker; integrity, trust, goodwill

What is pathos?

Emotional proofs; passion

What is logos?

Rational proofs; logic, fallacies, begging the question

What are some things that should NOT be included on a resume?

Height, weight, eye color, memberships to religious organizations, political affiliation

career objective

Your goal for employment is labeled as

What should you do before an interview?

Practice answering common questions, have extra copies of resume, have solid references, research company beforehand.

What do employers want to see when asking about your weaknesses?

Awareness of weaknesses and steps to improve upon them.

What are open-ended questions?

Questions that cannot be answered in a few words.

How can you earn a good reputation in the office?

Greet everyone equally.