unit 2 business management

domain name

the address of a website on the internet

Australian taxation office (ATO)

the government body in charge of administrating and collecting tax for the federal government

Australian Competition and Consumer Commission (ACCC)

a government body that has the role of enforcing the Competition and Consumer Act 2010 and a range of additional legislation promoting competition and fair trading and regulating national infrastructure

Worksafe Victoria

a government agency that aims to reduce workplace injuries and support injured workers

consumer affairs Victoria

Victoria's government body established to regulate the marketplace, helping ensure fairness for businesses and consumers

what do procedures often detail?

• how to record a complaint

• the process of investigating a complaint

• how to arrange counselling for victims

• the process to deal with the culprit

what does a job analysis examine

• actual job activities

• equipment used on the job

• specific job behaviors required

• working conditions

• degree of supervision necessary

what factors make up the external macro environment

• economic forces

• legal forces

• technological forces

• social forces

advantages of external recruitment

• wide range of applicants

• applicant bring new ideas

• different/new qualifications and experiences

• allows for rapid growth of business

casual employee

worker's employed on an hourly basis

public relations

is a planned effort by an individual or business to promote a positive image and reputation with the public and media, to maintain and develop strong relationships with its publics through various paid and unpaid communications

corporate social responsibility in staffing

employers will:

• treat employees fairly, honestly, respectively

• take into account feelings/circumstances

• give applicant fair hearing

• avoid nepotism/favoritism

• provide feedback to unsuccessful applicants

• look into affirmative action

• pay employees correctly

• provide safe working conditions

• help employees achieve work-life balance

Internal environment

sometimes called the micro environment, includes those factors over which the business has some degree of control

job analysis

the study of an employee's job in order to determine the duties performed, the time involved with each of those duties, the responsibilities involved, and the equipment required

disadvantages of psychological testing

• relies on applicant on giving honest answers

• not all tests are reliable

price

the amount of money the customer pays to be able to enjoy a product

when must a business register a business name?

• when they are not trading under their own name

• register name with ASIC

job description

a written statement describing the employee's duties, and tasks and responsibilities associated with the job

what control does local government have control over?

• land zoning and what land can be used for

• parking regulations

• business signs

• health regulations

disadvantages of an interview

• some people may not be honest

• doesn't assess actual job skills and abilities

disadvantages of marketing strategies

• ethical and environmental damages

• damage business reputation

what does a policy help establish?

• standards of behavior

• clear guidelines on issues and approaches on issues

• good practices that abide by legislation

• positive culture

interviews

questions must be well organised, structures and common questions

what factors make up psychographic

• lifecycle

• motives

• personality

• consumer opinions and interests

limitations of using suppliers which meet corporate social responsibility objectives

• increase cost source suppliers

• maintaining supply chain = costly/time consuming

• quality of materials may be lower

what factors make up the external environment

• customers

• suppliers

• competitors

what does the occupational health and safety act do?

• secures health, safety and welfare of employees

• eliminates risks to health, safety or welfare of employees

ensures health and safety of the public

induction methods

• audio-visual presentations - Video's, PowerPoint. 83% learn best

• using concrete examples - helps employees grasp important concepts

• help employees to understand why certain processes exist

• provide hands on training

• using quizzes to test inductees understanding

main sources of external recruitment

• online services/social media

• schools, TAFE, Uni

• advertisements in the media

• family (word of mouth)

what factors make up geographic

• urban/suburban

• rural/regional

• climate

• landform

types of market dimensions

• demographic

• geographic

• psychographic

• behavioral

publics

groups that the business interacts with and that have a vested interest in, or impact on, the business's ability to achieve its objectives

ways public relations can help achieve business objectives

• promote positive image

• effective communication of messages

• issues monitoring

• crisis management

disadvantage of internal recruitment

• no one suitable from within the business

• conflict if there is more than one internal applicant

• applicants are set in their ways

• external recruitment may still be needed

advantages of work testing

• provide assessment of skills needed to carry out the job

• allows colleagues to see applicants in action

advantages of an induction

• employer meets prospective employee

• provide applicant opportunity to ask questions

disadvantages of online selection

• impersonal

• not secure (hacked)