BST

The regulatory agency responsible for investigating public complaints against SPs or security agencies is what? Security Programs Division, Ministry of Justice
The term __________ refers to a skilled practitioner who is effective, organized, competent, and businesslike. Professional
All interactions with emergency services must be documented in the SP's notebook. The SP should make particular effort to record his or her assessment of the level of service provided by the agency. (TRUE/FALSE) False
Which agencies provide emergency medical response services? Fire, and BC Ambulance Service
When protecting against hazards resulting from human actions, one thing that an SP can do is to assist police with information during the investigation of a crime. (TRUE/FALSE) True
What is the core function of security personnel? To protect people and property from various types of hazards.
To whom does public security provide service? All members of the public
As part of a customer service orientation, an SP must provide media representatives with all the information they need regarding an incident at the location. (TRUE/FALSE) False
The term __________ means recognizing one's moral duties and obligations. Ethics
The term __________ refers to internalized inaccurate beliefs about people. Stereotype
What steps are involved in incident response? 1. Assess
2. Plan
3. Act
4. Reassess
SPs should assess an individual based on the person's _________. Actions
The term __________ refers to the way people conduct themselves. Deportment
What are the three elements of a customer service orientation? 1. Appearance
2. Demeanour
3. Problem

solving Approach
Give examples of unethical behaviour on the part of the SP. 1. Not reporting a fellow SP who is acting unethically.
2. Caving into peer pressure discouraging new employees from informing on peers.
3. Using authority to gain favours from others.
Give examples of ethical behaviour on the part of the SP. 1. Reporting unethical behaviour of peers.
2. Not accepting gifts or special treatment.
3. Act professionally and in the best interest of the general public at all times, regardless if being supervised or not
In BC, the security industry is regulated by ________ and _______. The Security Services Act, and the Security Service Regulation. (SSA and SSR)
What does the term "security guard" refer to? 1. Contract security guard services
2. In house security guard services, including hospitals, universities, banks, retail outlets, loss prevention personnel, doorpersons, and bodyguards.
What are the three areas of professional conduct? 1. knowledge, skills, and qualities
2. Professional appearance
3. Professional deportment
What is professional deportment? The way people conduct themselves, including both verbal and nonverbal communication. It involves projecting a professional image.
What are the three relevant sections of the Charter? Section 7: Everyone has the right to life, liberty, and security of the person.
Section 8: Everyone has the right to be secure against unreasonable search and seizure.
Section 9: Everyone has the right not to be arbitrarily detained or imprisoned.
What must an SP do if they witness a crime where hatred against a certain group appears to be a motivating factor? Provide that information to the police.
What is the SP's primary responsibility? Protect their client/employer's interests.
At its most basic, what is the function of a security professional? Protect people, property, and information.
What is the difference between public and private security? Public: provided by the police, funded by taxes.

Private: provided by SPs, funded privately.
What are the responsibilities of public security officials? Prevent and detect crime, apprehend offenders, preserve and protect life and property, enforce the law.
What are the responsibilities of private security officials? Protect private interests.
What are the two main categories of private security? 1. Contract

provided by companies who sell their security services to clients.
2. In

a. a person is considered innocent until proven guilty beyond a reasonable doubt
b. restrictions to individual rights are reasonable
c. a person has the right to privacy
d. all of the above
e. [a] and [c] a. a person is considered innocent until proven guilty beyond a reasonable doubt
In order to be "causing a disturbance and loitering", the accused must be in a public place. (TRUE/FALSE) True
The _______ is a body of rules that regulate the members of society. Law
The term "facts in issue" refers to what? date, time, and location of the offence, the identity of the offender, and the essential elements of the offence
The power of citizen's arrest permits an SP to arrest someone whom the SP finds committing a summary offence. (TRUE/FALSE) False
Which of the following are duties that SPs must perform when making an arrest?

a. identify themselves as SPs
b. take physical custody of the person being arrested
c. offer to phone a lawyer to represent the person
d. [a] and [b]
e. [a] and [c] d. identify themselves as SPs, and take physical custody of the person
The Criminal Code identifies certain situations in which the use of force is allowed. These are:

a. preventing an offence
b. preventing an offense
c. responding to an assault
d. all of the above
e. [a] and [c] d. all of the above
When a use of force incident is assessed, one principle that applies to the assessment is: was the SP injured, and if so, how serious was the injury? (TRUE/FALSE) False
What are the two branches of law? Civil and Criminal
An SP may only arrest those persons who are committing a civil offence. (TRUE/FALSE) False, an SP may only arrest those persons who are committing a CRIMINAL offence (FEDERAL).
Criminal law and civil law are also referred to as what? Statute law
What are the fundamental freedoms laid out in the Canadian Charter of Rights and freedoms? 1. freedom of conscience and religion
2. freedom of thought, belief, opinion, and expression, including freedom of the press and other media of communication
3. freedom of peaceful assembly
4. freedom of association
what are the principles of fundamental justice? 1. a person is considered innocent until proven guilty
2. a person has the right to fully answer and defend any charge against him or her
3. a person has the right to be heard by a reasonable and impartial tribunal
4. (added in 1990) a person has the right to remain silent
what are the rights on detention? 1. to be informed promptly of the reasons therefore
2. to retain and instruct counsel without delay and to be informed of that right
3. to have the validity of the detention determined by way of habeas corpus and to be released if the detention is not lawful
when does the right to privacy begin when the accused person is attempting to contact legal counsel? The moment the accused person makes contact, not before.
what is the difference between the Canadian Human Rights Act and the BC Human Rights Code? The Canadian Human Rights Act is regulated and governed by federal legislation applying to things like airlines, chartered banks, Canada Post, RCMP, and the BC Human Rights Code is provincial, applying to provincially regulated businesses and agencies (schools, hospitals, medical clinics, private businesses)
Under the security services act, SPs are prohibited from carrying or using firearms unless authorized by their employers. (TRUE/FALSE) False
Under the law, those who attend a licensed liquor establishment must not carry any weapons unless they have a lawful reason to do so. (TRUE/FALSE) True
what are the aspects of an offence? 1. actus reus

the guilty act
2. mens rea

Section 265(1)(A)

applying force intentionally, directly or indirectly, to another person without that person's consent

Section 265(1)(B)

the accused person tries or threatens, through a gesture or action, to apply force to someone. The accused person must have the ability to apply force/make the other person believe they have that ability

Section 265 (1)(C)

the accused person accosts, impedes, or begs from another person while openly carrying a weapon or object that looks like a weapon.

Section 267

prohibits the use of weapons to assault/intimidate people and sets out the penalties for causing physical (bodily) harm as a result of an assault. Where bodily harm = broken bones, lacerations, deep cuts, wounds
What is the penalty for a summary assault? imprisonment not exceeding 18 months
what is the penalty for indictable assault? imprisonment not exceeding 10 years
what are the essential elements of robbery?

Civil Law: regulates relationships between individuals/groups
List six laws that are part of the legal framework for SP duties and powers.

Charter of R&F

Mens Rea: the intention, knowledge, and/or recklessness of the actions
Give an example of an indictable offence. Robbery
Arson
Murder
Give an example of a summary conviction offence. Causing a disturbance and loitering
List three crimes against property that SPs might encounter in the course of their work. Mischief
Break and Enter
Theft
List three crimes of violence against people that SPs might encounter in the course of their work. Assault
Robbery
Uttering Threats
List three offences against public order that SPs might encounter in the course of their work. Causing a disturbance and loitering
Trespass at night
Indecent acts
Give two examples of qualifications that a person must have in order to obtain a security worker licence

successful completion of BST program

Active Resistant

the subject does not physically assault the SP, but actively resists (trying to run, pulling away)
List two types of use of force incidents that SPs must report

The interview position

outside the range of the subject's ability to kick the SP. Not directly in front.
Which relative position is used to exercise control over a subject? position 2.5

The escort position, to the back left or back right
Why is Position 3 a disadvantage for the subject? The subject is facing the opposite direction
Name the steps in the assessment cycle Step 1. Assess the totality of the situation
Step 2. Plan a reasonable response
Step 3. Act by carrying out the reasonable response
Step 4. Re

assess
What are the seven stages of incident assessment? 1. When the call is first received
2. While en route to the scene
3. Upon arrival at the scene
4. During the first approach to the subject
5. While entering the immediate scene
6. While on scene
7. While exiting the scene
What are the three categories of influencing factors that SPs should consider when assessing a situation? 1. SP
2. Subject
3. Environment
Give two examples of SP considerations that should be assessed in a situation.