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Absolute Advantage
When a country has special natural resouces or talents that allow it to produce an item at the lowest possible cost.
Adjustment (Allowance)
A partial return of the sales price for merchandise that the customer has kept.
Advertising
Any paid form of nonpersonal presentation and promotion of ideas, goods, or services by an identified sponsor.
Agents
Independent business that represents another channel member as a sales representative.
Approach
Making initial contact with the customer
Asset
Anything of monetary value that a person owns. The opposite of a liability.
Balance of Trade
The difference in value between the imports and exports of a nation.
Balance Sheet
A summary of a business's assets, liabilities, and owner's equity on a specific date.
Banner Ad
Advertisment on a web page that redirects a user to the advertiser's web page when clicked.
Benefits
Privileges or monetary payments beyond salary or wages, that go with a job.
Brand
A name, term, design, symbol, or combination of them, that identifies a business or organization and the products or services that it provides.
Brand Extension Strategy
Using an existing succesful brand name for an improved or new product in the product line.
Brand Licensing
Legal authorization by a trademarked owner to allow another company to use it's brand, mark, or character for a fee.
Break-even Point
The point at which sales revenue equals the costs and expenses of making and distributing a particular product.
Business Cycle
The continuous slowdown and growth of an economy.
Business Plan
A proposal that describes a new business to potential investors and lenders.
Buyer
Person who has the formal authority to select a supplier and to implement the procedure for acquiring a good or service for a business.
Capital
Goods, such as equipment or processed materials, used in a production process. Also, money needed to start and operate a business.
Capitalism
An economic system characterized by private ownership of businesses and competition in the marketplace.
Cash Flow Statement
A monthly plan that shows when you anticipate cash coming into the business as well as when you plan to spend cash.
Cause Marketing
Identification and marketing of a social issue or idea to selected markets. Typically not for profit.
Channels of Distribution
The path that a product takes from producer or manufacturer to final user.
Closing the Sale
Getting the customer's positive agreement to buy a product.
Co-branding Strategy
Combining two or more brands to increase customer loyalty and sales for each individual brand.
Command Economy
Economic system which is run entirely by the government.
Comparative Advantage
The value a nation gains by selling the goods that it produces most efficiently.
Competition
The struggle between businesses for the same customers.
Consumer
Uses a product.
Corporation
A business owned by people who purchase stock in the company which is granted a charter by the state in which it is formed.
Credit
The opportunity to obtain money, goods, or services immediately in exchange for a promise to pay in the future.
Customer
Buys a product.
Demand
The amount or quantity of goods and services that consumers are willing and able to buy at various prices.
Demographics
Statistics that describe a population in terms of personal characteristics (age, sex, etc.)
Depression
The phase of the business cycle which is a period of prolonged recession
Discretionary Income
Money that is left from a person's gross income after taxes and basic living expenses.
Disposable Income
Money left from a person's gross income after taking out taxes.
E-Commerce
Buying and selling goods through the use of electronic means, usually the internet.
Economic Utility
The amount of satisfaction a consumer receives from the consumption of a product or service.
Economy
System by which a nation decides how to use its resources to produce and distribute goods
and services.
Elastic Demand
Describes a situation in which a change in the price of a product creates a change in the demand for that product.
Embargo
A total ban on trading with another country.
Entrepreneurship
The process of starting and managing your own business; the skills of people who are willing
to risk their time and money to run a business.
Equilibrium (Market Price)
The condition that exists when the amount of a product supplied is equal to the demand.
Ethics
Guidelines for good behavior, based on knowing the difference between right and wrong.
Exports
Goods and services that are sold to other countries.
Feature-Benefit Selling
Matching the characteristics of a product to a customer's needs and wants.
Form Utility
Changing raw materials or putting parts together to make them more useful.
Franchise
A grant or right to sell a parent company's product or service within a given area.
Geographics
Segmentation of a market based on where people live.
Goods
Products that are tangible
Gross Income
The difference in value between the cost of goods to a business and the price at which they are sold by a business.
Imports
Goods and services purchased from other countries.
Inelastic Demand
Describes a situation in which a change in the price of a product has very little or no
effect on the demand for it.
Inflation
Economic situation where prices increase faster than the value of the goods and services.
Infrastructure
The physical development of a country, i.e.. Its roads, ports and communication abilities.
Intermediary
Channel member that provides services as products move along channels to consumers.
Inventory
The amount of goods stored by a business, including raw materials, purchased components, works in progress, packaging materials, and finished goods.
Jargon
Technical or specialized vocabulary used by members of a particular profession or industry.
Liability
A debt owed by a business. The opposite of an asset.
Loss Leader
An item priced at or below cost to draw customers into a store.
Macroeconomics
The study of the economic behavior and relationships of an entire society.
Management
The business function used to plan, organize, and control all available resources to
effectively reach company goals.
Market
A group of all potential customers, who share common needs and wants and have the ability and willingness to buy a product.
Market Position
A company's relative standing in relation to their competition.
Typically shown in a rank (1st, 9th, etc.)
Market Segmentation
Dividing a market by specific characteristics in order to create a target market.
Market Share
The proportion of the total market that a particular company holds. Shown in a %.
Marketing
The process of developing, promoting, and distributing products to satisfy customer needs and wants.
Marketing Concept
States that a business must satisfy customer needs and wants in order to make a profit.
Marketing Mix
The four basic marketing strategies; price, product, place, and promotion.
Media
The agencies, means, or instruments used to convey advertising messages to the public.
Microeconomics
Study of relationships between individual consumers and producers. Personal financing.
Monopoly
Exclusive control over a product or the means of producing it.
Networking
Finding potential business contacts among people you know personally.
Objections
Concerns, hesitation, doubts, or other reasons a customer has for not making a purchase.
Package
The physical container or wrapping that protects a product.
Partnership
A legal agreement between two or more people to be jointly responsible for the success or
failure of a business.
Place Utility
Having a product where customers want to buy it.
Point-of Sale (POS) System
Computers used in retailing that feed information directly from tags or labels into a computer.
Positioning
Marketing a product in order to get customers to think of it in a specific way.
Possession Utility
Ability to transfer title to goods or services from marketer to buyer.
Price
The value of money (or it's equivalent) placed on a good or a service.
Primary Data
Information obtained for the first time directly for a particular problem in marketing research
Product
A good or service which has monetary value and satisfies customer needs and wants
Product Life Cycle
The process that a product goes through in its life.
The four stages are: Introduction, maturity, growth and decline.
Product Line
A group of closely related products that are manufactured or sold by a business.
Product Mix
All of the different products that a company makes or offers for sale to the public.
Profit
The money earned from conducting business after all costs and expenses have been paid.
Promotion
Any form of communication a business or organization uses to inform, persuade, or remind.
Prosperity
The phase of the business cycle when the economy is flourishing.
Publicity
Involves placing positive and newsworthy information about a business, its products, or its policies in some type of media so the public is made aware of it.
Quota
Limits either the monetary value or quantity of goods that may be imported.
Recession
The phase of the business cycle which is characterized by a period of economic slowdown that lasts @ 6 months.
Recovery
The phase of the business cycle when there is a noticeable increase in economic activity.