Lesson 9: Office Etiquette for HR Employees

Etiquette in HR

ensures professionalism, fairness, and respect.

Builds credibility and trust within the organization.

Enhances employee relations and organizational culture.

Customer Service Etiquette

Listen actively and empathetically.

Maintain polite and respectful communication.

Handle complaints professionally.

Follow-through on commitments.

Provide accurate and timely information.

Office Etiquette for HR Employees

Dress appropriately for the workplace.

Be punctual and reliable.

Respect confidentiality of employee information.

Communicate clearly and respectfully.

Maintain a professional demeanor at all times.

Communication Etiquette

• Use professional language in emails, calls, and meetings.

• Avoid gossip and negative talk.

• Practice active listening.

• Be culturally sensitive in communication.

• Address conflicts respectfully and constructively.

Meeting Etiquette

Arrive on time and prepared.

Respect speaking turns.

Stay focused and avoid distractions.

Take notes and follow up on action items.

Encourage inclusive participation.

Email & Digital Etiquette

• Use clear subject lines and professional tone.

• Respond promptly to messages.

• Avoid using all caps or excessive emojis.

• Keep emails concise and respectful.

• Protect sensitive information.

Conflict Management Etiquette

Remain calm and objective.

Address issues privately and respectfully.

Focus on solutions, not blame.

Show empathy and understanding.

Follow organizational conflict resolution policies

HR-Specific Etiquette

• Be approachable and supportive.

• Ensure confidentiality in employee matters.

• Treat all employees equally and fairly.

• Provide constructive feedback.

• Maintain professional boundaries.

Key Takeaways

• HR employees represent professionalism in the workplace.

• Practicing good etiquette builds trust and credibility.

• Respect, communication, and fairness are necessary.

• Etiquette ensures a positive work environment for all.