Human Resources

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Human Resources (HR)

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80 Terms

1

Human Resources (HR)

The department within a business that manages all aspects related to employees.

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2

Recruitment and Selection

Finding and hiring the best candidates for job vacancies.

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3

Training and Development

Providing employees with the skills and knowledge they need to perform their roles.

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4

Performance Management

Assessing and managing employee performance to ensure organizational goals are met.

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5

Employee Relations

Managing relationships between employers and employees, including handling disputes and ensuring a positive work environment.

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6

Compensation and Benefits

Designing and managing salary structures, bonuses, benefits, and rewards.

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7

Compliance

Ensuring the business adheres to employment laws and regulations.

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8

Health and Safety

Implementing policies to ensure a safe and healthy workplace

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9

HR Roles

HR Manager, Recruitment Officer, Training Coordinator, Employee Relations Specialist.

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10

HR Activities

Conducting interviews, organizing training sessions, managing payroll, resolving conflicts

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11

Recruitment

The process of finding and attracting suitable candidates for job vacancies

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12

Selection

The process of choosing the most suitable candidates from those who apply

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13

Recruitment Process

Job Analysis, Job Description, Person Specification, Advertising the Vacancy, Application Process

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14

Job Analysis

Identifying the duties, responsibilities, and qualifications needed for a job.

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15

Job Description

A detailed description of the job's responsibilities and requirements

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16

Person Specification

A profile of the ideal candidate, including skills, experience, and qualifications

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17

Advertising the Vacancy

Using various channels (e.g., online job boards, company website, recruitment agencies) to attract candidates

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18

Application Process

Receiving and managing applications through CVs, cover letters, or application forms

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19

Selection Process

Screening Applications, Interviews, Testing and Assessment, Reference Checks, Decision Making

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20

Screening Applications

Reviewing CVs and applications to shortlist candidates.

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21

Interviews

Conducting ________ to assess candidates' suitability

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22

Types of Interviews

Structured, unstructured, group, panel, telephone.

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23

Testing and Assessment

(e.g., psychometric, aptitude) to evaluate candidates' skills and abilities.

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24

Reference Checks

Contacting previous employers or references to verify candidates' background and performance.

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25

Decision Making

Selecting the best candidate and making a job offer

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26

Internal Recruitment

Promoting existing employees to fill vacancies

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27

External Recruitment

Hiring candidates from outside the organization

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28

Training

Providing employees with the skills and knowledge they need to perform their current job.

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29

Development

Preparing employees for future roles and responsibilities.

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30

Induction Training

On-the-Job Training

Off-the-Job Training

Types of Training

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31

Induction Training

Introducing new employees to the company, its policies, and their role

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32

On-the-Job Training

Training employees while they perform their job.

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33

Off-the-Job Training

Training conducted outside the workplace, such as workshops or courses.

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34

Mentoring

Coaching

Continuous Professional Development (CPD)

Development Methods

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35

Mentoring

Experienced employees provide guidance and support to less experienced colleagues.

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36

Coaching

Focused, short-term training to improve specific skills

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37

Continuous Professional Development (CPD)

Ongoing learning to maintain and improve professional skills.

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38

Technical Training

Learning how to use new software or machinery

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39

Soft Skills Training

Improving communication, teamwork, and leadership skills

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40

Motivation

The factors that drive employees to work towards achieving their goals

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41

Retention

Keeping employees within the organization and reducing turnover

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42

Maslow's Hierarchy of Needs

Employees are motivated by fulfilling basic needs (e.g., safety, social, esteem) leading up to self-actualization

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43

Herzberg's Two-Factor Theory

Distinguishes between hygiene factors (e.g., salary, working conditions) that prevent dissatisfaction and motivators (e.g., recognition, responsibility) that increase satisfaction

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44

Taylor's Scientific Management

Employees are motivated by financial rewards and productivity-based pay

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45

Mayo's Human Relations Theory

Social factors, such as teamwork and recognition, motivate employees

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46

Retention Strategies

Competitive Salaries, Benefits and Perks, Career Development, Work-Life Balance, Positive Work Environment

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47

Employment Law

Legal standards and regulations governing the relationship between employers and employees.

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48

Employment Rights Act 1996

Employment Laws that Covers employee rights such as fair dismissal, redundancy, and employment contracts

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49

Equality Act 2010

Employment Laws that Prohibits discrimination based on characteristics like age, gender, race, disability

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50

Health and Safety at Work Act 1974

Employment Laws that Ensures safe and healthy working conditions

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51

Employee Rights

Contract of Employment, Minimum Wage, Working Hours, Protection from Discrimination, Right to a Safe Workplace

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52

Contract of Employment

Legal agreement between employer and employee outlining terms and conditions

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53

Unfair Dismissal

Terminating an employee without a fair reason.

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54

Performance Management

Ongoing process of evaluating and improving employee performance

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55

Annual Reviews

Regular assessment of employee performance against set objectives

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56

360-Degree Feedback

Feedback from multiple sources, including managers, peers, and subordinates.

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57

Self-Assessment

Employees evaluate their own performance

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58

Specific, Measurable, Achievable, Relevant, Time-bound objectives.

SMART Goals meaning

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59

Organizational Structure

The way a business is organized to achieve its objectives

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60

Hierarchical Structure

Traditional structure with a clear chain of command

Clear roles and responsibilities.

Easier supervision and control.

Can lead to slower decision-making

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61

Flat Structure

Fewer levels of management and a broader span of control.

Encourages employee involvement and faster decision-making.

Can lead to role ambiguity and overload for managers

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62

Matrix Structure

Combines functional and project-based structures.

Flexibility and efficient use of resources.

Can create confusion and conflicts between managers

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63

Hierarchical Structure

Flat Structure

Matrix Structure

Types of Structures

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64

Internal Communication

Communication within the organization

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65

External Communication

Communication with individuals and organizations outside the business

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66

Types of Internal Communication

Formal Communication

Informal Communication

Vertical Communication

Horizontal Communication

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67

Formal Communication

Official channels such as emails, memos, reports.

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68

Informal Communication

Unofficial channels

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69

Vertical Communication

Communication between different levels of the hierarchy (e.g., between managers and employees).

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70

Horizontal Communication

Communication between employees at the same level (e.g., between departments).

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71

Types of External Communication

Business Communication

Public Relations

Marketing Communication

Customer Service

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72

Business Communication

Interactions with clients, suppliers, investors, and other stakeholders.

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73

Public Relations

Managing the company’s public image and handling media relations.

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74

Marketing Communication

Promoting products and services to customers through advertising, social media, and other channels

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75

Customer Service

Communicating with customers to provide support and handle inquiries and complaints

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76

Written Communication

Verbal Communication

Non-Verbal Communication

Digital Communication

Methods of Communication

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77

Written Communication

What Method of Communication?

Emails, letters, reports, newsletters

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78

Verbal Communication

What Method of Communication?

Meetings, phone calls, video conferences.

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79

Non-Verbal Communication

What Method of Communication?

Body language, facial expressions, tone of voice.

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80

Digital Communication

What Method of Communication?

Social media, company intranet, instant messaging.

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