11 BMA U2 AOS 3

Relationship between staff performance and business objectives

Under-performing staff may complete work tasks incorrectly or poorly which may result in businesses providing customers with low-quality goods or services.

High-performing staff are more likely to complete tasks to a high standard and provide a positive customer experience.

Staffing needs

Staffing needs are the requirements a business has for employees.

For a business to identify its staffing needs, human resource managers must consider the business’s direction, as well as the goods and services that the business produces.

Staff knowledge and skills

Businesses may choose to recruit new staff when there is a requirement for certain knowledge and skills within the business’s workforce.

When recruiting staff, human resource managers should consider the relevant knowledge and skills employees require for the job description.

Staff ideas

Employees are often able to contribute new ideas and strategies.

Newly hired employees are able to provide a unique perspective on current business processes, policies, and procedures.

The effects that developments in technology have on staffing needs

Technology can allow for greater flexibility in working conditions and roles within the workplace, which may be appealing to staff.

Technology can reduce the number of employees in the workplace as technology can work more efficiently and effectively than human labour.

Software

Software is the programs used on computers and other electronic devices.

Software is used by businesses to complete specific tasks or enhance business processes.

Consequently, employees are more productive and businesses may require fewer staff members to complete business activities.

Artificial Intelligence

Artificial intelligence (AI) is software that is able to mimic the behaviour of humans.

Business activities that were previously performed by employees may be completed by AI, resulting in some staff members being required to complete other roles, such as the coding and maintenance of the systems.

Robotics

Robotics are programmable machines that are capable of performing specified tasks.

Robotics can reduce the need for human labour within a business and often coordinate dangerous, repetitive, or complex tasks

employees can benefit from the use of robotics as their risk of injury at work is likely to decrease.

Robotics feature greater precision, efficiency, and stamina than manual human labour.

Job Analysis

Job analysis is the process of identifying the essential duties, tasks, and responsibilities of a specific role.

Job analysis is the process that a manager should focus on first, as it is used to create job descriptions and specifications, as well as job design.

Job description and specifications

The final step of a job analysis is to use the collected information to develop a job description, which is a summary of the duties, tasks, and responsibilities of a specific role.

Job specifications are the necessary skills, knowledge and qualifications for a specific role.

Job design

Job design is the process of organising several duties, tasks, and responsibilities into one specific role.

Internal recruitment

Internal recruitment is the process of filling job vacancies with existing staff at the business.

This form of recruitment provides an opportunity for a current employee to take on a new role and different responsibilities within the business.

Advantages of internal recruitment

Employees become more motivated as they are offered the opportunity to advance their careers

Employees require less training as they are already familiar with some business processes

Lower cost, as the business does not have to pay to advertise the job to the public

Disadvantages of internal recruitment

There are limited number of candidates to select from

A business may not gin new ideas or perspectives from existing employees

When an employee is selected, a business may have to spend time to fill the role they vacated in the business

Intranet

An intranet is a private computer network used to share information within a business.

Intranet advertisements are usually used to inform employees of opportunities to transfer to a different department or role within the business.

Word of mouth

Word of mouth is the verbal communication of information between individuals.

A human resource manager may fill vacant roles with an existing employee who was directly recommended to them by another member of the business.