2022 SLC Computer Problem Solving

1) The computing phrase "_____ " is used to refer to the act of interrupting the bus lines to signal an interrupt.

A) SysRq

B) interrupt request

C) POST

D) direct memory access channeling

B

2) When first powered on, the computer completes a self-test known as the:

A) IRQ

B) DMA

C) POST

D) SysRq

C

3) The ΓÇ£brainΓÇ¥ of the computer, the _____, does the computing and calculating.

A) RAM

B) expansion slots

C) CPU

D) hard drive

C

4) You have installed a device recently that is stopping your windows from starting up. You fail to startup the system in spite of using the last know good configuration option. Trying various options you are able to access the system partition from the command prompt mode. Which of the following will you use to stop that problematic device from loading?

A) Device Checker

B) Automatic Skip Driver

C) System File Checker

D) Diagnostic Tool

B

5) You are unable to download the desired software from the Internet and suspect your network connection. Which of the following will help you to ascertain the problem?

A) Check the NIC card for link light activity.

B) Replace the network cable with a new one.

C) Check the power cord.

D) Reboot the system.

A

6) Which one of the following is used to terminate a SCSI system?

A) resistor

B) chip

C) transistor

D) capacitor

A

7) You switch on your PC and get no display. You are sure the monitor is ok. Which order would you follow for troubleshooting this problem?

A) Check PC supply voltages, replace video card, replace CPU.

B) Replace the video card, replace the monitor, replace the power supply, replace the system board, try a different monitor.

C) Check that everything is plugged in, replace system board.

D) Check that PC and monitor are plugged in, check that monitor brightness is turned up, check that PC fan is running.

D

8) Your server room has become warm all of a sudden. Which of the following must you check?

A) Power supply fans

B) CPU fan

C) UPS

D) Air conditioning

D

9) The process of _____ optimizes the contents of mass storage devices.

A) fragmentation

B) paging

C) defragmentation

D) interrupting

C

10) _____ is a command on computers running DOS, OS/2 and Microsoft Windows that displays the file system integrity status and can fix logical file system errors.

A) Chkdsk

B) cd

C) Rmdir

D) Fsck

A

11) A parity error usually indicates a problem with which of the following?

A) Hard Drive

B) I/O Controller

C) Memory

D) Hard Drive Controller

C

12) A 17xx POST error code indicates a problem with:

A) DMA Controller

B) ROM BIOS

C) Hard Drive or Controller

D) CMOS

C

13) When attaching a USB device that has been certified for the version of Windows:

A) you will need to have the drivers ready to install

B) it should be set up automatically by the operating system

C) certified devices no longer require USB connectivity

D) install the drivers before connecting the device

B

14) What command line tool provides the same information as the Microsoft System Information Tool?

A) WINFO.EXE

B) MSINFO.EXE

C) HWINFO.EXE

D) SYSINFO.EXE

C

15) Which of the following keys when pressed will ensure that file is permanently deleted from your computer without being stored in the Recycle bin?

A) DEL

B) ALT

C) CTRL

D) SHIFT

D

16) A _____ is a laptop accessory that contains multiple ports, expansion slots, and bays for fixed or removable drives.

A) control rod

B) port

C) panel emulator

D) docking station

D

17) The most common network interface card problems are interrupt conflict setting, these are usually caused by other adapter cards using the same IRQ. What other type of card conflicts most with NICs?

A) SCSI

B) Modem

C) Sound

D) Video

C

18) Which of the following is a file name extension for packages created on Windows platform for deployment?

A) .pff

B) .ifn

C) .ins

D) .msi

D

19) What should you do to check a battery of a laptop if the battery does not power the laptop or hold a charge?

A) Plug the AC adapter and check the battery meter.

B) Open the battery and check each cell individually.

C) Unplug the AC adapter while the laptop is running.

D) Charge the battery for 15 to 20 minutes, unplug the AC adapter, and press the Power button.

D

20) A client computer is sensitive to fluorescent light and refuses to boot when this light is on. What do you suspect?

A) The NIC has failed

B) The employee's password expires during evening hours

C) The cable is routed adjacent to the light

D) The voltage drops when the lights are on

C

21) A customer has complained that during a certain time of day, a user's client PC cannot connect to or log in to the server. No one else seems to be experiencing difficulty. What is the first step in troubleshooting the problem?

A) Run an anti-virus scan on the PC

B) Examine the user's PC

C) Examine network server for network problems

D) Examine the back-up logs

B

22) You have shifted your Windows machine using an optical mouse to a new glass top table. Now the mouse stops responding, but you do not see any related error messages either during boot up or in the device manager. What is the likely cause for the problem?

A) You have plugged in the USB receiver into the serial port.

B) You must download the drivers from the manufacturer's web site.

C) You need a mouse pad.

D) The batteries are dead.

C

23) Which of the following is used to terminate a SCSI system?

A) Capacitor

B) Resistor

C) Transistor

D) Chip

B

24) In a Boot.ini file the term multi refers to which of the following type of devices?

A) RAID

B) Zip drive

C) SCSI

D) IDE

D

25) If it is turned on and falls from a short distance, what component needs to be immediately checked for damage?

A) graphics card

B) hard disk drive

C) optical drive

D) RAM

B

26) Your computer has one SCSI hard drive and one IDE/ATA hard drive. Which of the following is the default boot hard drive?

A) Always SCSI

B) Always IDE

C) IDE, but SCSI can be made the default boot drive

D) SCSI, but IDE can be made the default boot drive

C

27) Louise is inventorying a number of thermal printers stored by her company. She notices that they don't all use the same method of printing. Some burn dots into a special paper while others use a ribbon containing a wax-based ink. Louise recalls the latter method is called

A) thermal wax transfer printing.

B) heated wax transfer printing.

C) thermal ribbon transfer printing.

D) hot wax transfer printing.

A

28) What is the best solution to the problem of having a bi-directional driver and printer, but a uni-directional cable?

A) Disable bi-directional printing in the printer itself

B) Get a bi-directional cable and install it

C) Disable bi-directional printing in the CMOS

D) Disable bi-directional printing in the printer setup

B

29) The best way to clean a printer is using:

A) vacuum

B) water

C) blower

D) compressed air

A

30) Which of the following is not true regarding e-mail?

A) E-mail must maintain a connection to the destination computer while the message is being sent

B) The messages can be stored temporarily on many different computers over the course of their journey

C) E-mail can be assigned a priority just like postal mail

D) E-mail takes less time to deliver than regular postal e-mail

A

31) _____ is a device that analyzes a real-world object or environment to collect data on its shape and possibly its appearance.

A) 3D scanner

B) Thermal printer

C) Non-contact printer

D) Optical drive

A

32) The basic problem with _____inks is the conflicting requirements for a coloring agent that will stay on the surface vs. rapid dispersement of the carrier fluid.

A) laser

B) xerographic

C) inkjet

D) thermal

C

33) Some printers require _____ to properly align the print device to the paper.

A) calibration

B) cleaning

C) firmware updates

D) new ink

A

34) While combining SCSI hard drive, CD-ROM drive and tape drive to assemble a new computer. What factors should you keep in mind while choosing the SCSI IDs for these components?

A) The hard drive should get the highest ID

B) The hard drive should get the lowest ID

C) The tape drive should get the lowest ID

D) The CD-ROM drive should get the lowest ID

B

35) You type a valid executable file that you know is on your PC, but get the error message, "Bad command or file name". What is wrong?

A) System files are corrupt

B) The file is in a directory not specified by the path statement

C) You typed an internal command used by a different DOS version

D) sys has been accidentally deleted

B

36) Which of the followings is true about Hyper Threading?

A) 2 physical processors act as one processor

B) Increase number of instruction

C) Increase clock cycle

D) 2 logical processors act as one processor

D

37) A customer calls and says his computer will not boot. You have determined that no sounds are coming from the system and none of the lights are on. What should you take to the site to fix the problem?

A) Power Supply

B) Modem

C) CPU

D) Video Card

A

38) You are using your computer on a single disk drive. You have purchased another new hard disk and added it to your computer. After this addition, the computer is having a problem while booting. What is the most likely cause?

A) You need to re-load the operating system when you add a second hard disk.

B) The second hard disk is faulty.

C) Check whether the BIOS supports a second hard disk. Upgrade if required.

D) Check the Master/Slave jumper settings on the newly purchased hard disk. Wrong jumper setting may be causing the problem.

D

39) When you double click on a short cut that appears on the Windows Desktop why does the application not run?

A) The short cut has a different icon from the default.

B) The shortcut file is corrupt and needs to be replaced.

C) The program file for that shortcut is corrupt or deleted.

D) Desktop shortcuts cannot be used in this way.

C

40) What device must be installed on a computer to provide it with a physical and electrical connection to a network?

A) NIC

B) BNC connector

C) Gateway

D) Router

A

41) A customer calls and says his computer will not boot. You have determined that no sounds are coming from the system and none of the lights are on. What should you take to the site to fix the problem?

A) Modem

B) CPU

C) Video Card

D) Power Supply

D

42) The customer is complaining that the program applications being displayed on the screen are missing lines, details and other graphics. How should you change the setting?

A) Increase the horizontal setting on the monitor.

B) Decrease the vertical display settings on the monitor.

C) Increase hardware graphics acceleration.

D) Reduce hard ware graphics acceleration.

D

43) What is used to resolve a name such as such as cnn.com to an IP address?

A) Domain Resolution Service

B) Domain Name Service

C) Domain Resolving Protocol

D) Domain Name Resolution System

B

44) Your laser printer is on, you hear the fan running, but it won't print. What is the first thing you should check?

A) that the printer is online

B) that the printer is not jammed

C) that all the cables are connected securely

D) that the correct print driver is installed

A

45) Before upgrading your operating system, you should first:

A) remove TSRs

B) run scandisk

C) run chkdsk

D) backup your hard drive

D

46) What is the minimum recommended amount of memory required to load Microsoft Vista Home Premium?

A) 4 GB

B) 512K

C) 1 GB

D) 256K

C

47) Which one of the following operating systems does not share roots in UNIX?

A) BSD

B) Windows

C) iOS

D) Android

B

48) If you are running a version of the WindowsΓÇÖ operating system without a graphical user interface, what command would best allow you to install updates?

A) Sconfig

B) Clupdate

C) Yum update

D) Wupdate ΓÇôx

A

49) The syntax for using Windows PowerShell to download a file using the webClient class is:

A) $wc.DownloadFile($source, $destination)

B) $new.Download1File($source, $destination)

C) $wc.DownloadFile($destination, $source)

D) $www.DownloadFileA($source, $destination)

A

50) To unhide files from the command line in Windows use the ____ command.

A) Attrib

B) Chkdsk

C) Cd

D) Uh

A

51) Plug and Play means that:

A) Windows recognizes and installs new devices

B) Solitaire is available when the machine starts.

C) When a CD is placed in the CD drive, it plays automatically

D) The computer can be plugged in and run.

A

52) Sandy has just installed a new printer on a PC in his home office and now wants to share it in a workgroup with his other home lab computers. To do this in Windows XP, Sandy clicks Start, Control Panel, and Printers and Faxes. He right-clicks on the printer and selects what?

A) sharing

B) services

C) properties

D) details

A

53) You have just finished installing a hardware device on your computer's lone serial port. The computer also connects to the Internet using a modem that is installed on the computer. After restarting the computer, the recently installed device is not working. What could be the reason and how to troubleshoot this problem?

A) There is an IP address conflict. Reconfigure.

B) There is a MAC address conflict. Restore factory settings.

C) There is an IRQ conflict. Reconfigure.

D) Registry is not properly updated. Restart the computer one more time.

C

54) Your network is not functioning properly and you suspect that there could be a short in the cable connection. Which simple diagnostic tool will you use in this case?

A) Oscilloscopes

B) Protocol analyzers

C) Digital voltmeters

D) Time domain reflectometers

C

55) What is the proper conventional naming scheme for accessing network printer?

A) \\systemname\printername

B) \systemname\printername

C) \printername\\systemname

D) \\printername\systemname

A

56) The process that verifies that your login and password are correct.

A) Authentication

B) Access control

C) Verification

D) ACL

A

57) To perform IP spoofing, what must be modified?

A) Packet trailer

B) Packet payload

C) Packet header

D) Packet destination

C

58) Which is a difference between a Search Engine and a Directory?

A) A webmaster can submit their resource to a search engine, but not to a directory

B) Most search engines use spiders while directories do not

C) Search engines are free while Directories charge money for their services

D) Search engines have a search box while directories are not searchable

B

59) The _____ utility tests for basic network connectivity.

A) IPCONFIG

B) PING

C) IFCONFIG

D) GROUPER

B

60) You want to assign a static Internet Protocol (IP) address to a Windows XP client computer that is configured to use a dynamic IP address. Which tool should you use?

A)NETSH.EXE

A) IPCONFIG.EXE

B) NETDIAG.EXE

C) Network properties

B

61) The common 4:3 resolution found in notebook monitors that has an addressable pixel resolution of 1024 X 768 and a viewable area of 12.1 to 15 inches is known as which of the following:

A) XGA

B) SXGA

C) WXGA

D) UXGA

A

62) Telecommunications providers are responsible for all equipment up to the _____ of an organization.

A) DSLAM

B) NIC

C) Modem

D) DMARC

D

63) Which of the following terms refers to the snapshot of the system state that is used during a system restore?

A) Event log

B) Registry backup

C) Restore point

D) System console

C

64) What is the Windows based GUI utility that provides information on processes that are running on a computer?

A) System monitor

B) Task manager

C) Windows diagnostic

D) Event viewer

B

65) NTFS file systems limit the length of the file names to how many characters?

A) 512

B) 255

C) No limit

D) 8

B

66) ______ is an optical fiber which carries only a single ray of light.

A) LaserClad

B) OneRay

C) Multi-mode fiber

D) Single-mode fiber

D

67) For applications near RFI or EMI, _____ network cable is recommended.

A) Bare

B) UTP

C) No

D) STP

D

68) Which version of Windows has bitlocker (the encryption software) in it?

A) Windows Vista Enterprise

B) Windows 7 Professional

C) Windows 7 Premium

D) Windows 7 Ultimate

D

69) What term defines the memory cache on the processor chip?

A) Secondary cache

B) Level 2 cache

C) Primary cache

D) Rom bios

C

70) What is the name of the user interface that Microsoft introduced with Windows Vista?

A) Windows Sidebar

B) Windows Desktop

C) Windows Ribbon

D) Windows Aero

D

71) What network model is easiest to manage with 100 nodes?

A) NETBEUI

B) Client/server

C) Peer-to-peer

D) Sacramento

B

72) When connecting only two or three computers, the ______ model is typically the simplest.

A) domain

B) peer-to-peer

C) client/server

D) standalone

B

73) Which LCD technology uses the least amount of power from a notebook's battery?

A) Passive matrix

B) Active matrix

C) Reflective

D) Transmissive

C

74) What part of a computer should you NEVER attempt to repair?

A) Speaker

B) Power supply

C) Keyboard

D) Mouse

B

75) Which of the following terms define spooling?

A) Cleaning a bubble jet printer head

B) Storing data to be printed

C) The rotation of the platelet before it is struck by the dot matrix head

D) Looking for the local network printer share

B

76) The use of ___ in WPA addresses is a security improvement over the MAC address authentication.

A) EAP

B) MAC

C) SWAP

D) SSID

A

77) Most of the user accounts in your Windows environment will be which type?

A) Guest

B) User

C) Admin

D) Power User

B

78) Which wireless technology is used to create a direct connection between two devices?

A) Wi-Fi

B) Radio

C) WiMax

D) Bluetooth

D

79) What protocol is used most often in Windows based networks?

A) NetBeui

B) Appletalk

C) TCP/IP

D) IPX/SPX

C

80) In Windows XP, ASR replaces what NT and 2000 process?

A) ESD

B) ERD

C) ERA

D) ERO

B

81) It is recommended to coordinate the many security functions of a computer network and develop an overall ____ plan.

A) Internet

B) Section 11

C) web filtering

D) Network security

D

82) What type of members share a centralized directory database of resources?

A) Domain

B) Tree

C) Group

D) Workgroup

A

83) Software that monitors and gathers information without the users knowledge is known as which of the following?

A) Spyware

B) Grayware

C) Spam

D) Adware

A

84) Which of the following is an authentication protocol used to encrypt account names and passwords?

A) Key fob

B) Public key

C) Kerberos

D) Smart card

C

85) What term defines a computer crime where one person masquerades as someone else?

A) Clone

B) Sniffing

C) Spoofing

D) Identity theft

D

86) Which component is NOT part of the Windows Security Center?

A) Windows Firewall

B) Automatic Updates

C) Computer Management

D) Malware protection

C

87) You should scan your entire system for malware periodically, usually

A) once a week.

B) once a day.

C) every hour.

D) once a month.

A

88) Ergonomically what is the correct height for the monitor to be at?

A) Middle of the monitor even with the nose

B) Top of the monitor even with the shoulders

C) Top of the monitor even with the eyes

D) Middle of the monitor even with eyes

C

89) When should you NOT wear a wrist grounding strap?

A) Repairing a motherboard

B) Replacing an adapter card

C) Repairing a CRT

D) Adding or replacing RAM

C

90) What is the name of the document that contains information about the disposal of potential hazardous materials?

A) EFA

B) ESD

C) MSDS

D) OSHA

C

91) Which factors transmit electrostatic discharge (ESD) to the metal-oxide semiconductor (MOS) devices?

A) people

B) humidity less than 50 percent

C) proper grounding

D) humidity greater than 50 percent

D

92) The first hard disk in your computer is having one primary partition and one Extended partition. The extended partition is divided into two logical drives D and E. When you install a second hard drive, you create a primary and extended partition. You create one logical drive only and format it. What would be the drive letter assigned to the first logical drive on the extended partition of first hard disk?

A) E

B) D

C) G

D) F

A

93) Which utility enables you to reset a computer's network adapter?

A) IPCONFIG

B) Network map

C) Windows Network Diagnostics

D) Local area connection

C

94) You want to speed up disk-drive access in DOS by reserving a block of RAM and using it to swap data from the hard disk to RAM. Which of the following allows you to accomplish this?

A) Virtual Memory

B) SMARTDRV

C) DriveSpace

D) MSCDEX

B

95) MGET, APPEND, LCL, AND MKDIR are examples of what?

A) HTML based metafiles

B) FTP commands

C) HTTP remote copy utilities

D) Telnet commands

B

96) You are working at your server and would like to gather TCP/IP statistics. What utility can you use to do this?

A) Winipcfg

B) Ipconfig

C) Nbstat

D) Netstat

D

97) An important first step in troubleshooting which component in a laser printer is causing a jam is to:

A) turn the printer off, then on again

B) note where in the paper path the paper stops

C) remove the jammed paper

D) look up error codes

B

98) What is the name of the text based command that is used to display the contents of a text file?

A) Dir

B) Type

C) Display

D) Attrib

B

99) What is a TSR?

A) token set ready

B) take status request

C) token steady route

D) terminate and stay resident program

D

100) Sometimes when an electronic component has gotten wet, it can be revived by :

A) leaving it in a bag of rice for 24 hours

B) soaking it in alcohol

C) rewetting it

D) cooking it in the stove at 500 degrees

A