ProStart - The Importance of Customer Service

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9 Terms

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Customer Service

Consistently exceeding customer’s expectations

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Customer Service Goal

Creates value = profit

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3 System Components

  • Standards

  • Process

  • Tasks

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Restaurant Categories

  • Quick service

  • Fast casual

  • Casual

  • Fine-dining

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Customer Service Culture

  • Attitudes

  • Beliefs

  • Characteristics

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Guest buy

Food, Service = Experience

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Roles of Manager

  1. Planning; brainstorm

  2. Organizing; gathering

  3. Directing; supervising

  4. Training

  5. Controlling; leading

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BOH

Back Of House

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FOH

Front Of House