Effective Communication and Conflict Resolution

These flashcards cover key concepts related to effective communication and conflict resolution in nursing.

What is one key requirement for nurses to interact professionally with others?

Understanding communication is essential.

What is one quote by the American Association of Critical Care Nurses about communication?

Nurses must be as proficient in communication skills as they are in clinical skills.

What are the five elements of communication?

Sender, message, medium, receiver, effect.

Describe the communication process.

A dynamic, cyclic process where the receiver becomes the sender in response to a message.

What can influence the interpretation of a sender's message?

The receiver's interpretation may be unexpected or unplanned by the sender.

What are two key components that must be considered in verbal communication?

Tone or inflection and the emphasis placed on specific words.

What are some factors that influence nonverbal communication?

Facial expressions, eye contact, posture, and body movement.

What are positive communication techniques in nursing?

Openness, empathy, supportiveness, positiveness, and using 'I' messages.

What characterizes closed communication styles?

Asking yes/no questions and limiting responses.

What should the sender do to ensure effective communication?

Ask for feedback to verify the receiver's understanding.

What is one way to demonstrate active listening?

Provide feedback by rephrasing the sender's message in the receiver’s own words.

What are common negative communication techniques?

Blocking, false assurances, and conflicting messages.

What type of communication involves influential arguments based on flawed logic?

Logical fallacies.

What are effective listening habits?

Give undivided attention, provide feedback, and note nonverbal messages.

What must be prioritized when recording in legal documents?

Absolute accuracy.

What challenges do computer-based communication pose?

Lacks nonverbal cues, can be retrieved after deletion, and requires clarification to ensure the message is received.

What are the four communication styles mentioned?

Assertive, aggressive, passive, passive-aggressive.

What communication style did the charge nurse display in their interaction with the staff nurse?

Aggressive communication.

What generational cohorts are acknowledged in communication differences?

Traditionalists, Baby Boomers, Generation X, Millennials, and Homelanders.

What are some cultural considerations in nursing communication?

Sensitivity to language barriers and differing meanings of eye contact, touch, and gestures.

Why is listening essential in interprofessional team communication?

To identify the intended message of other disciplines.

What are the consequences of breaching confidentiality in nursing?

It has ethical and legal ramifications.

What guidelines should nurses follow regarding social media communication?

Maintain confidentiality, avoid using patient identifiable information, and be cautious about online interactions.

What are the characteristics of professional communication?

Empathy, equality, openness, positiveness, and supportiveness.

What steps can be taken to resolve conflict in a nursing environment?

Recognize one’s own resolution style and engage in active listening.

What are common styles of conflict resolution?

Avoidance, accommodation, force, compromise, and collaboration.

What approach should be taken during escalating conversations?

Move to a private location, speak in a normal tone, and maintain eye contact.

How can a nurse promote a professional image in their communication?

Use positive communication techniques and provide a safe environment for questions.