Thẻ ghi nhớ: SSB201 NEW - SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN | Quizlet

According to Schutz, people who crave the spotlight of attention and are highly motivated to seek belonging are called ............

a.Social person

b.Undersocials

c.Oversocials

d.Personal individual

C

_______ is the process by which you cause an idea or ideas to develop in your mind.

A. Production

B. Incubation

C. Revision

D. Incorporation

B

What is the process by which the two cultures learn and adapt materials and adopt practices from each other?

a.It is confusion.

b.It is diffusion.

c.It is copying.

d.It is interaction.

B

What is NOT a hallmark rule of media interviews?

A. Anything you say can and often will be used against you.

B. Never say anything you would not feel comfortable hearing quoted out of context on the evening news.

C. Be prepared for the unexpected as well as the expected.

D. Always answer all the questions you are asked.

D

The first part of a negative news message, verbal or written, involving neutral or positive information, is called ______

A. buffer or cushion

B. explanation

C. negative news

D. redirect

A

According to Schutz, the three interpersonal needs are _______

A. need for affection, need for trust, and need for belonging

B. need for affection, need for control, and need for belonging/inclusion

C. need for power, need for trust, and need for control

D. need for power, need for trust, and need for money

B

_________ illustrates a connection between a point and an example or examples. You may find visual aids work well with this type of transition.

A. A clarification transition

B. A place transition

C. A transition by cause and effect or result

D. A transition by example

D

The ..............meaning is often not found in the dictionary but in the community of users itself.

A. connotative

B. denotative

C. arbitrary

D. symbolic

A

According to Leon Festinger (1954), when we evaluate ourselves in relation to our peers of similar status, similar characteristics, or similar qualities, we engage in............

A. self-concept

B. social comparisons

C. intrapersonal

D. self-evaluation

B

Fill the blank:

"Design Thinking is an approach to addressing challenges in a thoughtful and fun way, where you get to apply the 4Cs --............... to your own work as you develop new solutions for your classroom, school, and community.

A. collaboration, creativity, challenge, and communication

B. collaboration, challenge , critical thinking, and constructive conflict

C. collaboration, challenge, critical thinking, and communication

D. collaboration, creativity, critical thinking, and communication

D

McLean defines the physical or psychological struggles associated with the perception of opposing or incompatible goals, desires, demands, wants, or needs as _____

A. opportunities

B. threats

C. weakness

D. conflicts

D

________ govern meaning and word choice according to context and social custom.

A. Syntactic rules

B. Semantic rules

C. Contextual rules

C ( đáp án chuẩn)

A ______ is the prepared scenario document that organizes information into responsibilities and lines of communication prior to an event.

A. negative communication plan

B. crisis communication plan

C. marketing communication plan

D. media communication plan

B

______ are formed to clarify cloudy areas of norms.

A. Befiefs

B. Rules

C. Attitudes

D. Values

B

Suppose you are writing or presenting information on how to assemble a home emergency preparedness kit. If you begin by stating that there are four main items needed for the kit, you are _____ your message and helping your audience to watch or listen for four items.

A. internal summary

B. repetition

C. signposts (or indicators)

D. foreshadowing

D

Which statement is NOT correct about crisis communication team members?

A. They can decide what actions to take.

B. They can carry out the decided actions to take.

C. They can offer expertise or education in the relevant areas.

D. They have good relationships with the media.

D

The ____ states the main thesis, purpose, or topic of the paragraph; it defines the subject matter to be addressed in that paragraph.

A. body sentence

B. topic sentence

C. conclusion sentence

B

When you "talk with yourself" you are engaged in ____ communication.

A. interpersonal

B. intrapersonal

C. group

D. mass

B

Saying the same word over and over may not seem like an effective strategy, but when used artfully, _____ can be an effective way to drive home your meaning and help your audience retain it in their memory.

A. internal summaries

B. repetition

C. signposts (or indicators)

D. foreshadowing

B

According to Axtell (1993), the general rule for business everywhere is to be "buttoned up", which means.................

A. T-shirt and jeans for men and long dress and shirt for women

B. conservative suit and tie for men and dress or skirted suit for women

C. any clothing is good as long as it has buttons

D. bright shirt and dark pants for men and chemise~style dress for women

B

First ..............are made only once but are remembered for a long time.

A. handshakes

B. talks

C. greetings

D. impressions

D

_________ involves multiple dimensions and is expressed in internal monologue and social comparisons. (SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN)

A. Self-talk

B. Self-evaluation

C. Self~concept

D. Self-reflection

C

A discussion involving questions and answers for the purpose of broadcast is called _______

A. public meeting

B. roast

C. media interview

D. toast

C

................language discriminates against members of a given race or ethnic group.

A. Sexist

B. Slang

C. Racist

D. Cliche

C

____communication is a dynamic process where a small number of people engage in a

conversation (McLean, 2005).

A. Group

B. Intrapersonal

C. Interpersonal

D. Mass

A

............... involves a person's conduct or deportment and is influenced by culture. (SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN)

a.Perception

b.Demeanor

c.Culture

d.Attitude

B

A word, sound, or image that causes an activity, precipitates an event or interaction, or provokes a reaction between two or more people is called _________

A. a social message

B. a viral message

C. a trigger

D. an appeal to emotion

C

A word, sound, or image that arouses an emotional response in the audience is called ...............

A. an appeal to emotion

B. a viral message

C. a trigger

D. a social message

A

__________________ means becoming aware of your thinking process. It's a human trait that allows us to step outside what we read or write and ask ourselves, "Does this really make sense?", "Are there other, perhaps better, ways to explain this idea?"

a.Thinking design

b.Critical thinking

c.Problem solving

d.Creative thinking

B

.... is communication that focuses on professional expression with attention to roles, protocol, and

appearance.

A. Colloquial language

B. Casual language

C. Formal language

C

Common phrases like "on the one hand," "on the other hand," "the solution to this problem is," "the reason for this is," "for exam ple," "to illustrate," and "in conclusion" or "in summary." are good examples of ________

A. internal summary.

B. repetition.

C. signposts (or indicators).

D. foreshadowing.

C

Phrases that express the goals, aims or nature of a product, service, person, or company are called ...............

a.zingers

b.slogans

c.quotes

d.soundbites

B

..........is giving or promising something, often money, to influence another person's actions.

A. Welcoming

B. Persuasion

C. Awarding

D. Bribery

D

The ......................... is the way in which a message or messages travel between source and receiver.

a.conversation

b.environment

c.noise

d.channel

D

In ............... societies such as the Arab culture, people have definite ideas on what constitutes proper behavior between males and females.

a.Muslims

b.low-context

c.multicultural

d.high-context

D

After the introduction comes the....... of your message. Here you will present your message in detail, using any of a variety of organizational structures.

A. attention statement

B. introduction

C. body

D. residual message

C

________ protect(s) credibility and separate message from messenger.

A. Face-saving strategies

B. Avoidance strategy

C. Face-detracting strategies

D. Defensive communication

A

________________ can be contagious in the workplace, and fear of the unknown can influence peopleto act in irrational ways. (THỦY TIÊN)

A. Communication

B. Empathy

C. Avoidance

D. Emotions

D

Why a speaker in a press conference should not display a nonverbal gesture or make a face at a question?

A. Because it will make the speaker look unprofessional.

B. Because it will not show the respect to the media.

C. Because it can be misinterpreted.

D. Because it is impolite and abusive.

C

What is NOT a strategy for effective meetings?

A. Communicate your respect and appreciation for everyone's time and effort.

B. Clearly communicate the time, date, and location or means of contact for the next meeting.

C. Make sure all participants have giveaways when the meeting ends.

D. Make sure notes taken at the meeting are legible and can be converted to minutes for distribution later.

C

Examples of __________ include a befief that special charms, omens, or rituals have supernatural powers.

A. chitchats

B. taboos

C. superstitions

D. values

C

Your ________ include your eye color, hair length, height, and so forth.

A. physical characteristics

B. self-image

C. selflesteem

D. self-concept

A

Such language, which is interpreted as defamatory, or harming the reputation of the person, if being said out loud, is called ........

A. libel

B. slander

C. complaint

D. Feedback

B

Such language, which is interpreted as defamatory, or harming the reputation of the person, if in written form, is called...

A. libel

B. slander

C. complaint

D. Feedback

A

We may choose to define _______ as one's own sense of individuality, personal characteristics, motivations, and actions (McLean, 8., 2005).

A. us

B. me

C. yourself

D. self

D

The "S" in Effective Argumentation Strategies: GASCAP/T means........ (Fulkerson, 1996).

A. Strength

B. Sign

C. Seen

D. Signal

B

What is the idea that when traditional barriers among people of differing cultures break down, emphasizing the commonality of human needs, one culture will emerge, a new culture to which all people will adhere? (SOẠN BỞI THỦY TIÊN)

A. It is "multinational culture."

B. It is "international culture."

C. It is "world culture."

D. It is "countries' culture."

C

Stoke is the method used in Ideate process.

Select one:

a.True

b.False

A

................ places the negative news between a positive introduction, sometimes called a "buffer" or cushion, and a conclusion.

a.The internal communication

b.The indirect approach

c.The external communication

d.The direct approach

B

Which characteristic is NOT of effective soundbites?

A. Clear and concise.

B. Use vivid, dynamic language.

C. Easy to repeat.

D. Lonq but well known.

D

A ____________ is a word or object that represents something in the culture;

A. cultural symbol

B. belief symbol

C. fashion symbol

D. value symbol

A

__________ involvesa negative preconceived judgment or opinion that guides conduct or social behavior.

A. Stereotypes

B. Prejudice

C. Ethnocentrism

D. All answers are false

B

The..as you may guess, is used to capture the attention of your audience. While it may be used

anywhere in your message, it is especially useful at the outs et.

A. attention statement

B. introduction

C. body

D. residual message

A

Fill the blanks

When you have too many ideas, you can use "_________" statements.

A. How might we?

B. How can we?

C. How must we?

D. What should we?

A

What is NOT a key type of information during an emergency (Mallet, L., Vaught, C., and Brinch, M., 1999)?

A. What is happening?

B. Is anyone in danger?

C. How big is the problem?

D. How much we lost?

D

...... places the negative news at the beginning of the message.

A. The internal communication

B. The indirect approach

C. The direct approach

D. The external communication

C

The conductor of ritual gatherings is called _____

A. Chairperson

B. Master of Art

C. Master of Ceremonies

D. Magician

C

What is one distinct advantage of presenting negative news in writing?

A. It is the convenience for the readers who are not good at listening.

B. It is the chance for the writers to show how good their writing skill is.

C. It is the convenience for busy readers, who can read or review the negative message later on.

D. It is the planning and preparation that goes into the message, making the initial communication more predictable.

D

__________________ means "People value the family or community over the needs of the individual." (SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN)

a.Individualistic Cultures

b.Collectivistic Cultures

c.Uncertainty-Accepting Cultures

d.Uncertainty-Rejecting Culture

B

By choosing to focus on the message instead of the messenger, we keep the discussion ________ and professional (Jack Gibb).

A. supportive

B. defensive

C. face-detracting

D. avoidance

A

Success in writing comes from good habits: .........................

A. reading, writing, and critical thinking

B. reading, analyzing, and critical thinking

C. communicating, writing, and critical thinking

A

............... is an informal, conversational style of writing. It differs from standard business English in that it often makes use of colorful expressions, slang, and regional phrases.

A. Colloquial language

B. Intrapersonal language

C. Internal communications

D. External communications

A

What is "the process of adjusting and adapting to a new and different culture" (Hazuda, Stern, & Hoffner, 1988)?

a.It is enculturation.

b.It is acculturation.

c.It is cultural interaction.

d.It is the social situation.

B

What is the term which refers to "the interpenetration of the global and the local, resulting in unique outcomes in different geographic areas" (Robertson, 2001)?

a.It is Grobalization.

b.It is Cosmopolitan.

c.It is Glocalization.

d.It is Globalization.

C

Intercultural can take place within a country between people of different cultural backgrounds and not necessarily between people from different countries. True or False?

Select one:

a.True

b.False

A

............is what happens when your thoughts occupy your attention while you are hearing, or reading, a message.

A. Psychological noise

B. Self-concept

C. Physical noise

D. Stress

A

What is NOT a strategy for effective meetings?

a.Wait for all participants to arrive to the meeting before you can start it.

b.Start and end your meetings on time as scheduled.

c.Send out the last meeting's minutes one week before the next meeting.

d.Make sure the participants know their role and requirements prior to the meeting.

A

Written communication involves the same ............ basic elements as oral communication.

a.3

b.4

c.8

d.5

C

"What are the brands you are wearing? What do you think they say about you? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express who you are?"

Can be used as examples of......

A. Self-concept

B. Your concept

C. Their concept

A

Successful corporations have found that the values, beliefs, and behaviors of the parent corporation do not need to be the beliefs, values, and behaviors of the offices in other cultures. True or False?

Select one:

a.True

b.False

A

................ shift the burn of responsibility from themselves to others, looking to others for a sense of control (Schutz, W., 1966).

a.Undersocials

b.Oversocials

c.Democrats

d.Abdicrats

D

The "G" in Effective Argumentation Strategies: GASCAP/T means _____ (Fulkerson, 1996).

A. Great

B. Generalization

C. General

B

__________ includes the ability to understand other people and their motivations.

A. Linguistic intelligence

B. Spatial intelligence

C. lntrapersonal intelligence

D. Interpersonal intelligence

D

As a communicator, you are responsible for being prepared and being ethical. Being prepared includes being organized, clear, concise, and punctual. Being ethical includes being egalitarian, respectful, and trustworthy and overall, practicing the "......... rule"

A. Golden

B. Red

C. Blue

A

_________ refers to customs and regulations dealing with diplomatic etiquette and courtesies expected in official dealings with persons in various cultures.

A. Protocol

B. Greetings

C. Etiquette

D. Introduction

A

In Malaysia, pointing with your index finger is taboo, but you may point with ...................

a.your little finger

b.your other three fingers

c.your thumb

d.your other two fingers

C

Pathos means ..........

a.logic of your thoughts

b.information

c.credibility

d.passion and enthusiasm

D

Practices or verbal expressions considered by a society or culture as improper or unacceptable are called .........................

a.superstitions

b.cultures

c.taboos

d.religions

C

______ once meant happy or carefree; today it refers to homosexuality. (SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN)

A. Happiness

B. Nice

C. Gay

D. Pleasant

C

_______________ refers to a location, often in a spatially organized essay, of one point of emphasis to another. Again, visual aids work well when discussing physical location with the reading audience.

a.Example

b.A place transition

c.Result

d.Cause & Effect

B

"What we perceive ourselves to be," (McLean, S., 2005) and involves aspects of image and esteem of ourselves is called .....................

a.intrapersonal

b.self

c.self-concept

d.self-evaluation

C

Communication can be defined as

A. the process of understanding and sharing meaning

B. Tranfering message

C. message

D. Understanding

A ( ______can be defined as the process of understanding and sharing meaning (Pearson & Nelson, 2000). )

Ethos means .......

a.credibility

b.logic of your thoughts

c.passion and enthusiasm

A

________ is an activity, skill and art that incorporates lessons learned across a wide spectrum of human knowledge.

A. Communication

B. Studying

C. Transferring

D. Understanding

A

..... are core concepts and ideas of what we consider good or bad, right or wrong, or what is worth the sacrifice.

A. Values

B. Attitude

C. Beliefs

D. No correct answer

A

To avoid confusion or misinterpretation, ___________

A. be precise and specific

B. be empathetic and kind

C. be smart and cool

D. be smart and strong

A

Schutz calls a man who strikes a healthy balance between being withdrawn and being the constant center of attention as ________

A. undersocials

B. oversocials

C. personal individual

D. social person

D

A thesis statement should be.........

A. a specific sentence capturing the central idea of your speech.

B. a long, specific sentence capturing the central idea of your speech.

C. a short, specific sentence capturing the central idea of your speech.

C

What may have an impact on the success of intercultural communication encounters?

a.Language skills

b.Position and status

c.Appearance

d.Family status

B

"A system of symbols, words, and/or gestures used to communicate meaning" is called ............

a.interaction

b.language

c.code

d.communication

B

.............. are the behaviors generally expected in specific situations and are established, socially acceptable ways of behaving in given circumstances?

a.Customs

b.Communication

c.Interactions

d.Mindsets

A

In a negative news message, the beginning sentences "Thank you for your order. We appreciate your interest in our product." can be an example of _________

A. buffer or cushion

B. redirect

C. negative news

D. explanation

A

In a negative new message, the part that refocuses attention on a solution strategy, an alternative, or the subsequent actions that will take place, is called ............................

a.redirect

b.negative news

c.explanation

d.buffer or cushion

A

When engaging in chitchat with someone of another culture, if that person talks about his or her family, then talk about ........................

a.your family

b.music

c.politics

d.sports

A

A .................is your immediate disposition toward a concept or an object.

a.value

b.nonverbal communication

c.attitude

d.beliefs

C

................. involves establishing the person's credibility, motivating audience interest, and saying what the speaker could not say. (SOẠN ĐỘC QUYỀN BỞI THỦY TIÊN)

a.A speaker's interview

b.A speaker introduction

c.A speaker's speech

d.A speaker's qualification

B

Asians, Northern Europeans, and most North Americans _________ with touching and hugging.

A. are uncomfortable

B. are comfortable

C. are pleased

D. are familiar

A

"Heather is at her desk when she receives Jay's e-mail." is an example of ...............................

a.environment in written application

b.channel in written application

c.channel in oral application

d.environment in oral application

A

On meeting someone for the first time, U.S. persons engage in chitchat which is ...........................

a.small talk or light conversation

b.social media

c.instant message

d.small talk but important conversation

A

What is defined as communication within and between businesses that involves people from more than one culture?

a. Interpersonal business communication

b. International business communication

c. Multinational business communication

d. Intercultural business communication

D