Supervising for Maximum Performance

Volunteer Management

The process of overseeing and coordinating volunteers to ensure tasks are completed effectively.

Authority for Self-Assignment

A level of control where volunteers have the most freedom to generate their own assignments.

Effective Delegation

The act of assigning responsibility and authority to others while ensuring tasks are accomplished.

Motivating Volunteers

Creating enthusiasm and commitment among people who work without financial compensation.

Empowering Questions

Questions aimed at helping volunteers improve their job performance and satisfaction.

Evaluation of Volunteers

A system for assessing the performance and development of volunteers.

Feedback Importance

Providing immediate responses to volunteers to reinforce positive behavior and correct issues.

Leadership by Consensus

A management approach that involves team members in decision-making processes.

Positive Reinforcement

Encouragement techniques used to motivate volunteers by acknowledging good performance.

Types of Questions

Different categories of inquiries used in volunteer management, including planning, empowering, and evaluation.

Communication Availability

Ensuring supervisors are accessible to volunteers for regular check-ins and support.

Progression Through Levels

The advancement of volunteers through different levels of authority and responsibility.

Performance Appraisal Policy

A formal guideline for evaluating volunteer performance regularly.

Volunteer Expectations

The clear guidelines and responsibilities set for volunteers within an organization.

RAP Method of Evaluation

A framework for evaluation consisting of Review, Analyze, and Plan.

Signs of Poor Performance

Indicators that a volunteer may be struggling, such as declining quality of work.

Positive Corrective Action

Steps taken to guide a volunteer toward improvement in performance.

Re-supervise

Introducing a new supervisor to enforce rules and provide fresh oversight for volunteers.

Re-assign

Moving a volunteer to a different role or task within the organization.

Re-train

Providing new training methods or content to improve a volunteer's skills.

Re-vitalize

Offering a break or sabbatical to rejuvenate an exhausted volunteer.

Release Meeting

A private, decisive conversation with a volunteer regarding their termination from the program.

Consequences of Poor Performance

Negative outcomes for volunteers resulting from unclear expectations or poor support.

Conflict Resolution

The process of addressing and solving disagreements or issues among volunteers.

Volunteer Recognition

Acknowledging and appreciating the contributions of volunteers to the organization.

Volunteer Program Principles

Core values and policies that guide the management of volunteer programs.

Self-Evaluation Questions

Inquiries that volunteers reflect upon to assess their own performance.

Initial Trial Period

A designated timeframe for assessing a new volunteer's fit and performance.

Motivated but Unskilled

Volunteers who want to contribute but lack the necessary skills or training.

Poor Matching

The misalignment between a volunteer's skills and the tasks they are assigned.