Ch. 16: Providing Orientation and Training

Training

• Increasing the skills that will enable employees to better meet the org.’s goals

• Supervisors are responsible for making sure employees know how and what to do

Orientation

• Process of giving new employees the information they need to do their work comfortably, effectively and efficiently

• Usually formal

• Benefits

  • Communicates basic job related information

  • Reduces nervousness and uncertainty

  • Develop a positive attitude

  • Strengthen work relationships

Role of Supervisor

• Small Orgs: Usually in charge for conducting orientation

• Large Orgs: Formal and done by HR

• Still need to convey information about job specifics

Orientation Topics: HR

• Policies and procedures

• Location of facilities

• Enrolment forms

Orientation Topics: Supervisor

• Department duties

• Facilities to do the job

• How to perform the job

• How it all contributes to objectives

Orientation Methods

• Employee Handbook: Org’s conditions of employment, policies regarding employees, and admin procedures

• Tour

• Involving coworkers

• Following up with new employees

The Training Cycle

1. Assess training needs

2. Set objectives for training

3. Decide who will participate

4. Choose training methods

5. Conduct training

6. Evaluate training

Assessment of Training Needs

• Should be ongoing concern

• Identifying needs

• Regulations, unions, company policy and dictate needs

• Should be climate that values learning

• Sharing and developing knowledge

• Employee retention

Lifelong Learning

• Ongoing acquisition and enhancement of knowledge, skills and abilities

• Employees can better connect with customer by being creative, and improved work

• More productive

Need to Retrain Employees

• Training frequency

  • Degree of skills atrophy

  • Training needs assessment

  • Changing customer needs

  • Changing technologies

On-The-Job Training

Teaching a job while trainer and trainee perform the job at the work site

Apprenticeship

Involves working alongside an experienced person, who shows the apprentice how to do their various tasks involved in a job or trade

Cross-Training

Teaching employees another job so that they can fill in as needed

Vestibule Training

Takes place on equipment set up in a special area off the job site

Classroom Training

Takes place in a class where 1+ speakers lecture on a specific topic

Computer Based Instruction

• Aka E-Learning

• Useful when trainees are widespread

  • COVID

Role-Playing

Roles assigned to participants, who then act out the way they would handle a specific situation

Basic Skills Training

Orgs. Train employees in the basic skills required to perform the job

Certification Training

Orgs. Offer additional certs. That specific an individual as an expert in a given domain

Advantages of E-Learning

• Schedule

• Time/cost

• Flexibility

• Knowledge

• Accommodation

• Pace

• Mobility

Coaching

• Guidance and instruction in how to do a job so that it satisfies performance goals

• Engages in:

  • Observation

  • Teaching

  • Encouragement

• Informal

Mentoring

• Providing guidance, advice and encouragement thru ongoing one-on-one work relationship

• Appropriate way to support training of one with great potential

Evaluation of Training

• Training is effective when it resolves a specific problem

• Employees can input

• Questionnaires

• If needs not met= modified or expansion required