Lean Six Sigma Exam 1

Six Sigma Performance

statistical term for a process that produces less than 3.4 defects per million defect opportunities

Six Sigma Improvement

key outcomes/work process of a business improves dramatically (70% = breakthrough)

Six Sigma Deployment

prescriptive rollout of Six Sigma methods across an organization (roles and responsibilities)

Six Sigma Toolset

collection of methods and tools of Six Sigma practitioners to achieve improvements

DMAIC

• Define

• Measure

• Analyze

• Improve

• Control

Define

set the context, key metrics, and objectives for the project

measure

Capture the current baseline performance and capability of the process or system being improved. Identify all possible contributing factors.

analyze

Narrow the pool of possible factors down to the critical few. Use data and tools to understand the cause-and-effect relationships in the process or system.

improve

Develop and validate the modifications that lead to an improvement in the process or system

control

Establish plans and procedures to ensure the improvements are adopted and sustained

dashboard

a metaphor for critical performance metrics

key drivers

customer satisfaction (VOC) , revenue, and cost (VOB)

knowledge

provide knowledge about process performance