Chapter 16: Hospitality and Tourism

A comprehensive set of 50 flashcards covering key vocabulary and concepts related to Hospitality and Tourism.

Tourism

A social, cultural and economic phenomenon involving the movement of people to places outside their usual environment for various purposes.

Visitors

Individuals traveling for personal or business purposes, may include tourists or excursionists.

Economic Impact

The effect of an industry on the economy, including the generation of income, jobs, and GDP.

Accommodation

A segment of the hospitality industry providing places for travelers to stay, such as hotels and motels.

Hospitality

The business of helping people feel welcome and comfortable, particularly in the context of food and lodging.

Pineapple Tradition

A symbol of hospitality, historically used to indicate a warm welcome in many cultures.

Food and Beverage Services (F&B)

A key segment of the hospitality industry encompassing all types of food service operations.

Recreation and Entertainment

Activities and experiences that provide enjoyment during leisure time, often related to tourism.

Convention & Event Management

The planning and organization of meetings, conferences, and events to attract participants.

Travel Services

A sector of tourism providing various modes of transport and arrangements for travelers.

Adventure Tourism

A type of tourism involving exploration or travel to remote areas, often includes outdoor activities.

Institutional Food Service

Food service operations providing meals for large organizations such as schools, hospitals, and corporations.

Franchise Agreement

A legal contract allowing a franchisee to operate a business under the brand name of the franchisor.

Management Contract

An agreement where a management company is hired to operate a hotel or resort on behalf of the owners.

Online Travel Agencies (OTAs)

Web-based platforms that aggregate travel accommodations and services for consumers.

Economic Benefits of Tourism

Positive outcomes from tourism including increased jobs, income, and local development.

Negative Impacts of Tourism

Adverse effects caused by tourism such as environmental degradation, displacement of locals, and cultural erosion.

Types of Hotels

Different classifications of hotels based on size, service level, and amenities offered.

Visitor Economy

The economic activity generated by tourists spending on goods and services in a destination.

Hotel Classification by Service Level

The categorization of hotels based on the range and quality of services offered, from budget to luxury.

Eco-Tourism

Responsible travel to natural areas that conserves the environment and improves the well-being of local people.

Catering Services

Businesses that provide food and beverage services for events, parties, and other gatherings.

Events Management

The process of organizing and coordinating events, including logistics, budgeting, and vendor management.

Visitor Attractions

Places or activities designed to attract tourists, including natural, historical, or cultural sites.

Direct Economic Impact

Economic benefits that accrue immediately to local communities from tourism spending.

Indirect Economic Impact

Secondary economic benefits that occur within the economy as a result of tourism.

Sustainable Tourism

Tourism that aims to have a low impact on the environment and local culture, while helping to generate income and employment.

Local Economic Development

Strategies to improve the economic health of a community, often enhanced through tourism.

Meeting Planners

Professionals who organize and coordinate meetings and events, ensuring everything runs smoothly.

Destination Marketing Organization (DMO)

An organization responsible for promoting a destination to potential visitors.

Cultural Tourism

Traveling to experience and engage with the culture, traditions, and heritage of a place.

Consumer Expectations

The anticipated requirements and desires of customers within the hospitality and tourism industries.

Economic Leakage

The loss of revenue from a local economy to external entities or services, often seen in tourism.

Mega-Events

Large-scale events that attract numerous visitors and have significant economic impacts.

Food Waste Management

Strategies used by restaurants and food services to reduce waste and handle byproducts effectively.

Global Pandemic Impact on Tourism

The major disruptions and changes to the tourism industry caused by widespread health crises.

Tourism Policy

A set of guidelines and regulations that govern the development and management of tourism in a specific area.

Community-Based Tourism

Tourism initiatives that involve local communities in the planning and benefits of tourism activities.

Hospitality Skills

Essential skills for working in the hospitality industry, including customer service and communication.

Hospitality Industry Training

Educational programs designed to equip individuals with the skills needed for various roles in hospitality.

Tour Operator

An entity that creates sales packages combining transportation, accommodations, and activities for travelers.

Culinary Tourism

Traveling to experience specific culinary interests, including food festivals, cooking classes, and regional specialties.

Travel Trends

Shifts in consumer preferences and behaviors affecting tourism, such as sustainability and experiential travel.

Safety and Health Regulations

Guidelines and requirements to ensure the safety and health of customers and employees in tourism.

Market Segmentation

The process of dividing the broader market into specific groups of consumers with similar needs.

Tourism Infrastructure

The physical and organizational structures needed for the operation of the tourism industry.

Tourism Research

The study of various elements affecting tourism, including trends, consumer behaviors, and economic impacts.

Pineapple Symbolism

The historical representation of hospitality and welcome, originating from different cultures.

Tourism Sustainability Practices

Strategies implemented to ensure that tourism development meets the needs of the present without compromising future generations.